Best Western Naples Inn & Suites

Reviews

• AA

  Ashley Anderson

  Feb 22, 2026
  5.0
  The perfect hotel for a weekend stay. Nice rooms and location. the breakfast outside by the pool was so nice too.
• JV

  julien vandenheste

  Feb 21, 2026
  1.0
  Chambre sale, présence d'une mauvaise odeur. La plus mauvaise nuit de notre séjour en Floride. C'est très dommage car l'extérieur est magnifique !
• MJ

  Mike J

  Feb 18, 2026
  4.0
  A very nice, not-too-costly for the location, hotel. Close to everything. Local beach nearby. Pool. Free breakfast. Clean, quiet rooms. Multiple options available. Nice service people!
• KO

  Karem Ortiz

  Feb 15, 2026
  1.0
  My experience on February 11 was extremely concerning and highlights a serious deficiency in the hotel’s internal protocols. Upon arrival, the staff was courteous and even assisted me with my luggage, which I appreciated. However, at 5:17 PM, two men accessed my room after it had been erroneously assigned to them, constituting a direct violation of my safety, privacy, and integrity as a guest.While operational errors can occur, the severity of this incident and the manner in which it was handled by the receptionist—who in an irritated tone said, “just give me your name and surname, I just started my shift and don’t know anything”, without offering an apology or activating containment protocols—made the situation completely unacceptable. Her behavior demonstrated negligence in crisis management, customer service, and adherence to basic security procedures. An establishment providing lodging services has the inalienable duty to ensure safe conditions and respectful treatment of guests. In this case, not only was there a severe operational failure, but the subsequent handling of the incident also demonstrated professional negligence. Safety and respect for guests are fundamental obligations of the hotel’s service. Failure to uphold these responsibilities constitutes a serious breach that cannot be overlooked.
• SA

  Syl Arnold

  Feb 9, 2026
  2.0
  Rooms ok, beds comfortable, maid service good. Bath tub lacked plug. Mirrored closet off tracks, tracks rusted. Door sweep under door looked chewed up could see outside. Large enough to let 4 -6 legged creatures in. We had a lizard in our room the day we left. Front desk people, while not rude , were indifferent to our concerns. They don't accept cash for anything!! Wouldn't take cash even for buying snacks and sodas. Washers and dryers were cc only and using an app. We decided not to use that. Your laminated paper highlighting the hotels "amenities" said the washers and dryers took quarters. You need to update your information. Steps to breakfast area need to be marked with caution tape. And painted. Hard to see. Would it kill you all to make some basic repairs?