Tru by Hilton Miami West Brickell

Reviews

• KK

  Kyra Kalo

  3 days ago
  5.0
  Very clean, professional staff especiall thank you to Abel for the delicious breakfast, he was very attentive and polite. Room was great, valet was helpful especially when you call ahead before going to get lobby and Internet was fast.
• UW

  Ursula Wahl

  Nov 14, 2025
  4.0
  Sehr schönes und sauberes Zimmer. Sehr gute Lage. Freundliches Personal. Zu jeder Zeit Kaffee und Tee frei. Pool ist auch vorhanden. Der Empfang war sehr freundlich und die Empfangshalle ist sehr schön und ordentlich gestaltet. Das Frühstück ist soweit okay. Wir haben nur frische Tomaten oder Gurken vermisst. Leider wird auch hier nur Pappgeschirr und sehr schlechtes Plastikbesteck angeboten. Wir waren aber sehr zufrieden mit der Wahl dieses Hotels.
• SG

  S G

  Nov 3, 2025
  5.0
  Quiet place to stay before a cruise. Nice outdoor pool and decent gym (added a few extra photos here since most reviews showed just the treadmills). Room 401 was good sized and had a nice view of the pool. There's a small grocery store about a ten minute walk away. Only negative was the cleaning staff which kept coming back all morning to see if I had checked out yet.
• CG

  cesar gutierrez

  Oct 27, 2025
  1.0
  I wouldn’t trust Hilton again. I recently went through some serious personal issues and had originally planned to stay in Miami for one night. Unfortunately, due to unexpected circumstances, I had to cancel everything my train from Orlando, restaurant reservations, and other plans. Sadly, I somehow forgot to cancel the hotel reservation, and till today, I can’t understand how I overlooked it. Last night, I received an email asking how my check-in went, which completely caught me off guard and I immediately panicked since I never arrived. I immediately contacted Hotels.com, the third-party site through which I made the reservation, to explain the situation. Their agent was kind and attempted to help me by contacting the hotel directly to request a refund or cancellation waiver, but Hilton refused. The Hotels.com representative then suggested that I reach out to the hotel personally. When I called the hotel, I was told to speak with a manager the following day. I did so and asked if they could offer a one-time courtesy refund, a partial credit, or even a Hilton Honors account credit. Unfortunately, the manager, Pedro I believed, was dismissive and did not allow me to fully explain the situation. His only response was that they had “saved the room for me,” and that was the end of the discussion. His tone was cold and indifferent, showing no empathy or willingness to listen. This is also in my opinion a reflection of Hilton's overall culture which is quite disappointing. Additionally, I am certain the hotel was not fully booked that night otherwise, the manager would have mentioned it as justification. Also, It’s common knowledge that hotel chains often give preference to guests who book directly and that they also frequently overbook rooms something I’ve personally experienced before. I travel frequently, and there have been times when I arrived late to hotels booked through third parties, only to be told that no rooms were available, even though I had a valid reservation. That's why I find it especially disappointing that a company of Hilton’s stature wouldn’t even have the decency to hear a customer out before making a decision. It is disappointing that a company of Hilton’s stature failed to demonstrate even basic empathy or flexibility, especially when a loyal traveler makes an honest mistake during a difficult personal time. This experience has shown me how easily a company can lose a lifelong customer by failing to handle a small issue with compassion and understanding. This $207 loss will unfortunately impact us financially this month, but it has also made it clear that Hilton and all it's Hotel brands will no longer be part of our future travel plans ever again. I’m only one person, but I’m sure I’m not the first to experience this kind of poor treatment from Hilton. Customer care and retention should be a priority for any reputable brand, sadly, Hilton failed to live up to that standard.
• JJ

  John J

  Oct 25, 2025
  4.0
  I had a decent stay at this property in October 2025 and would give it a solid thumbs-up, particularly given the excellent location and price point. This hotel clearly seems to be very popular with cruisers, and it’s an ideal, modern base if you're stopping in Miami before or after a trip from the port. The check-in process was smooth, and the staff was both friendly and attentive, which made for a great start to my visit. My room was extremely clean, and I have to give a huge shout-out to the 8th floor housekeeping staff for their meticulous work. The room was modern enough, featuring some fantastic amenities I genuinely enjoyed. A highlight was the provided toiletries—the lemon-scented hand lotion and body wash both smelled great and were a lovely touch! The complimentary hot breakfast, while convenient, was just okay. It offered a few hot options, including the typical powdered eggs, but lacked the overall variety I’ve experienced at other Hilton properties. The primary downside of my stay was a bit of interrupted sleep due to two minor maintenance issues: The AC unit in my room was very efficient in cooling the space, but it rattled constantly when running. It was quite noisy and probably needs a service call. The toilet also seemed to have a small internal leak, as I heard it make occasional, brief flushing sounds throughout the night. Despite these minor maintenance nuisances, the room was comfortable, and the hotel provided a decent stay for the price and location. I would certainly consider staying here again, especially for a pre cruise-related visit!

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