Tru by Hilton Miami West Brickell

Reviews

• GY

  G A (Yo)

  Feb 24, 2026
  2.0
  While I acknowledge your clarification regarding the ADA accessible room, your response completely evades the core issues of my complaint. The room's square footage is irrelevant when the air conditioning was malfunctioning and could not be regulated or turned off, leaving us exposed to the cold without the hotel providing any blankets or comforters, despite the country facing an arctic polar front. It is unacceptable for a hotel of your standing to fail in providing basic heating and bedding during extreme weather conditions. Focusing your reply on the room’s dimensions while ignoring the lack of maintenance and your disregard for guest welfare is disrespectful.
• SB

  Steven Briggs

  Feb 22, 2026
  5.0
  I cannot say enough good things about this hotel and the staff there. My wife and I were supposed to stay there for 2 days prior to leaving for a 9 day cruise (then one more day on the back end before flying home). On the day we were to check-out and head to the cruise port, I started vomiting and experiencing severe stomach pain. We had to call 911 because I could barely move much less stand and walk. We were already packed and set to check out so the paramedics handed our luggage off to hotel staff and asked them to store it since we were headed to the hospital. I ended up needing emergency surgery and staying in the hospital 2 nights. While in the hospital, I booked several more days at the same Tru hotel and contacted them by text to explain the situation. They were very responsive and helpful to my wife as she had to return to the hotel without me one night and get all of our luggage up to the new room. They were similarly helpful and responsive when I arrived from the hospital, and throughout the next several days as I pieced together multiple reservations since I wasn't sure when the doctor would clear me to fly home or when I would even feel like sitting on an airplane for hours. Besides the outstanding customer service provided, the location is ideal if you are wanting to spend time downtown. It's about half a mile from a ton of bars and high-end restaurants. A wide variety of coffee shops, 2 drug stores, and 2 grocery stores are also nearby. A few mass transit options are available, but Little Havana is about a 1 mile walk, while Coral Gables and the arts district are quick Uber rides away. The area is very walkable as a few blocks from the hotel is a walking/running/biking path that runs along the train line. We took that route several times to get to downtown to eat and sit at coffee shops. There are quite a few hotels in this area but I can't imagine any of them topping the service I received here. WHEN we return to Miami, we will be staying here again.
• NN

  NW

  Feb 20, 2026
  5.0
  Stayed at Tru by Hilton in Miami and had a solid experience overall. The rooms were modern, clean, and surprisingly comfortable with a fresh, bright design. The building feels new and well maintained, giving off a relaxed but updated vibe. Great option if you want something simple, stylish, and dependable for a Miami trip without overpaying for luxury. Would definitely consider staying again.
• KW

  Kayla W

  Feb 20, 2026
  5.0
  My husband and I stayed here before our cruise and were super impressed! The room size was great (especially if you’re familiar with the typical Miami style room), the staff were SO nice/helpful, and everything was very clean. Location wise you’re about 20 minutes from the Miami port. There’s some restaurants nearby. I’d choose to stay here again for sure!
• AM

  Alan Medone

  Feb 17, 2026
  1.0
  During checkout, I realized I had accidentally left a pair of $400 Maui Jim sunglasses in my room. I immediately called the hotel, but they told me they couldn’t do anything until the next day when housekeeping arrived, even though they clearly have access to the room. They promised to call me the following day, which never happened. After waiting two days, I had to contact them myself, only to be told that nothing was found. Fortunately, losing $400 does not change my life. However, I hope this review helps others avoid going to a hotel where you get robbed.

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