Hotel Indigo Miami Brickell by IHG

Reviews

• JG

  Jacob Gomez

  2 days ago
  2.0
  Rooms are dated and full of mechanical issues. I could hear water dripping inside the wall around midnight. Gym equipment is broken, bands snapped, zero cleanliness. Staff isn't service oriented at all and responds with there is a store down the street or that has always been broken. Location is great and breakfast was decent fornthe price. In all not worth the price with other options everywhere.
• MN

  Michael Norris

  Jan 4, 2026
  2.0
  Upon arrival my family was dismissed immediately without any level of customer service or dialogue. No room confirmation. Money taken and booking confirmed details were provided by me to aid the arrival. Booking.com and it Hotel indigo did not correspond with one another to fulfill my requested days of stay. Instead, I was immediately dismissed by the manager (no name in badge) who explained it isn't his problem. Proceeded to walk off without engaging. After I approached to discuss our next steps he was immediately frustrated and antagonist. After confirming our stay was booked and paid for by another manager we proceeded to our room. The room was pleasant. The AC provided ultimate ice breeze that needed turning off. After which, the room was still very cold without the ability to add warmth. Front desk never got back to us in this. My children slept in gloves and clothes. No noise from outside so that was fine. Breakfast was okay. Not much choice in the complimentary menu but anyway, it was okay. Adding that on any day, all four plates of food for my family were brought out at very different times. Eating one by one was very much the norm. No idea why . Breakfast vouchers were not handed out upon arrival so this complicated things. The bar could have you sitting for 10-15 mins to order a drink. It wasn't manned but used servers of the restaurant.
• MM

  Marie

  Dec 28, 2025
  1.0
  My stay was great up until the last day. When me and my friend got back to the hotel we noticed a receipt and some tickets that we left on the counter for a party boat and free drinks were missing. Housekeeping was next to us so we asked them about it. The 2 girls laughed in our face, we then went down and spoke to management who said they will find the stuff in the trash. Mind you they cleaned our room but didn’t take any trash out. Why would they think it’s okay to throw away a receipt and tickets when they were underneath sunglasses? The manager only found the free drinks tickets. Luckily we were able yo reprint our tickets but housekeeping just laughing in our face was outrageous. If that didn’t happen I would have given yall 5 stars. You need better housekeepers and tell them to not throw away important stuff that clearly wasn’t trash…
• LM

  Linda Moore

  Dec 28, 2025
  1.0
  Unimpressed. We arrived early and we're told we would be called when our room was ready. The lobby began to fill with people and no one came to tell us that our room was ready. As the lobby began to fill no one came to tell us that they would get a room for us we had a reservation. They seem to be severely understaffed. The bar was not open and although it was a Sunday with all the people waiting in the lobby for their rooms it would have been nice to have the bar open. In addition there is no complimentary coffee or water for the guests waiting in the hotel lobby. For the amount of money we're paying for a nice hotel in Miami this should be considered. In addition I feel that the music in the lobby was louder than it needed to be and I noticed the windows were very dirty. My first impression of this hotel is: unimpressed.
• BB

  Brett B

  Dec 14, 2025
  5.0
  Hotel Indigo Brickell is seriously one of the best IHG properties I’ve ever stayed at. The common areas and rooms are modern, efficient, comfortable, and clearly well maintained. I stayed in a King Premium Sofa Bed studio, and everything in the room worked as it should. The room was spotless, the sheets were cool and crisp, and the bathroom was spacious. Amenities included a Keurig, small refrigerator, two 55” TVs, and dual nightstands with lighting—very well thought out. Service was excellent. Check-in with Mariano (I believe that was his name) was the best first impression I’ve had at any hotel. He was friendly and professional, and later, even while busy, he recognized me in the lobby, waved, and asked if the room was okay. That kind of attentiveness really stood out. The location is fantastic. Restaurants, shopping, and grocery stores are truly within a five-minute walk, and the Metro is about two minutes away. The surrounding area is lively and busy without feeling crowded, and it felt pleasant and safe during my stay. Noise levels were reasonable for the area. Negatives (minor): The Wi-Fi was mediocre, and the air conditioning was a bit inconsistent—sometimes too cool, other times warm and humid. The TV/couch area is closest to the door, so noise from the hallway and ice machine could be noticeable due to limited soundproofing. One of the two TV remotes was unreliable and likely needs new batteries, although the other remote worked fine on both TVs. This is my honest review, no sugarcoating—and overall, this hotel is outstanding. Special thanks to Mariano and the rest of the staff for a great stay. ⸻ NOTE: That review above was written solely by me, but just for fun I had ChatGPT rewrite it for me. It’s very close to my original though.

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