Hotel Indigo Miami Brickell by IHG

Reviews

• CS

  Camille Sturdivant

  2 days ago
  1.0
  If I could leave 0 stars for this horrible staff, I would. I booked a 1 night stay for 2/21/26-2/22/26 on 1/5/26 with the 'pay at the property' option through Expedia, and I put a card on file in order to book the reservation. On 2/19, I was sent a message through Expedia (that was the only way I was contacted) by Raydel from the hotel staff, stating that the hotel was filling up for the weekend, and that I needed to submit payment by 12:00pm on 2/20 to avoid cancellation. I contacted the company instantly twice via Expedia chat, sharing that I was ready to pay now, and received no response. On the morning of 2/20, I called the hotel 3 times, and was left on an over 15 minute hold both times, while Katie from the staff figured out how to accept payment over the phone, seeming confused that I was asking to pay in advance, like they instructed me to. 2 hours later (at 11:49am CST) I received a credit card authorization form, which I completed instantly, and sent that information to their email address at 12:08pm on 2/20. I received no confirmation from the team, and my reservation was still confirmed in Expedia. Upon arrival at 9:00pm on 2/21, after waiting in the check-in line for 5 minutes while the staff tended to another angry customer, Raul came available. He checked my ID, twiddled his fingers, and then sheepishly told me that they cancelled my room on 2/19, completely unbeknownst to me. This hotel cancelled my reservation before I was contacted via Expedia chat on 2/19, before I called and spoke with them several times on 2/20, and never notified me until I showed up in person. This was completely unacceptable, and Raul and his 'supervisor' were the most unprofessional, unhelpful hospitality individuals that I have ever come in contact with. They put me out of the hotel without providing a solution, and the third-party security staff was the only member to help me find a new hotel. I will never book with an IHG hotel again, this service was a nightmare.
• LL

  Len

  6 days ago
  2.0
  The Indigo Hotel in Miami has a good location, but unfortunately my experience was very frustrating, primarily due to how a simple request was handled. From the first day, I explained that I needed to use my room on the last day until approximately 2:15pm. I was told to ask again the next day. When I did, I was told it should be fine and that there was also a private rooftop space available if needed. On the day of checkout, I asked again and was told I could use the rooftop private room. Essentially, I asked about 5 times and was told it would be no problem. When I went upstairs, someone else was already using it. Notably, each elevator trip took several minutes because the scanner system works poorly in the elevator, so going back and forth was time-consuming. I returned to the front desk and was told the rooftop room had been given to someone else. The manager then said I could use another hotel room until 2:30pm. I went up again — only to find someone else there with their belongings!! Back downstairs again. There also seemed to be ongoing issues activating room keys properly at the front desk.. After multiple trips up and down (with very slow elevators), and repeated confusion, I was finally told I could use my original room until 2:30pm — which is what I had requested from the beginning. It’s worth noting that I repeatedly offered to pay for the late use of the room. While I stayed in the room (this is because I was doing a presentation to a large audience and needed private quiet space), 3 times someone tried to walk in to clean the room despite having “do not disturb” sign and having told the front desk. Further, the AC did not seem to work and the heat is totally turned off. The gym is also very tiny. Hot water took about 10 minutes to heat up the first day. While the location is nice, the lack of coordination, communication, and basic operational control made what should have been a simple request unnecessarily stressful.
• CT

  C Tremendous

  Feb 23, 2026
  2.0
  The good: check in went smoothly, front desk was nice enough. The room was clean. Consistent hot water, with an odd clicking (see below). The hair/body products provided were nice quality (the best part of the room). The bad: OMG - warning, if you have a partner that snores, these rooms are like caverns or echo chambers. The no carpet, sparse furniture, allows the noise to bounce all over. Additionally, when you or someone with a nearby room runs the showers, you hear a clicking sound eminenting from the walls. Noise from the outside and hallway were also noticeable. This equated to no sleep for one of us. Two towels provided for two people. I have long hair, four towels should have been provided. This hotel skimped and it shows. Nothing special for the price point (I get it, it's Miami, gonna be expensive, but I've stayed in IHGs across the states that have been much nicer at lower cost).
• CC

  Celestine

  Feb 16, 2026
  5.0
  Hotel Indigo Miami Brickell is a stylish, comfortable boutique stay that blends Miami’s bright energy with a relaxed, modern vibe. The rooms are clean, thoughtfully designed, and surprisingly quiet given the central location. Staff are warm and attentive—quick to help without feeling intrusive. The pool and bar area add a fun, easygoing touch, perfect for unwinding after exploring Brickell. The neighborhood itself is a major perk: great restaurants, the Metrorail, and the waterfront are all a short walk away. It’s an ideal choice if you want something upscale without being stuffy, with just enough personality to make the stay memorable.I prefer this
• LL

  Luc A (Luc)

  Jan 26, 2026
  2.0
  I’ve stayed at more than 15 Indigo properties around the world, and unfortunately this has been the weakest so far. I do appreciate that the hotel is trying to operate in the middle of heavy nearby construction, but the noise and dust are a real downside and should be clearly communicated before or during the booking process—I would not have stayed here had I known. The lobby, elevator, and hallways felt noticeably dirty and poorly maintained, and the overall look of the hotel was dark, dated, and lacking the stylish design I usually associate with Indigo. The lobby was also extremely small and uninviting, more like a dentist’s waiting room than a hotel arrival experience. The hotel is far from the water and there was no view at all—not even a small glimpse. Reception came across as tired, cold, and at times almost hostile, as if they are used to dealing with constant complaints and unhappy guests. Even basic requests were treated as if I were asking for something excessive. As a Diamond elite member, I received no recognition and no meaningful benefits; check‑in was slow and confused, and none of my simple requests for extra pillows, water, or coffee were properly handled. The Wi‑Fi was slow, unstable, and disconnected quickly. The access code I was given would not work on my iPhone or iPad, and I was told by the hotel’s IT that this “just happens” and is unavoidable, which is not acceptable—reliable Wi‑Fi is a basic expectation, especially in a city like Miami. The room itself was spacious, but it felt dark, old, and cheaply decorated. The in‑room phone did not work, and even after reporting it, nothing was fixed. When I tried calling the hotel from my mobile, my calls were only answered roughly one out of ten times. Throughout the hotel, the hallways were dirty, with stained carpet, chipped paint, and even sections where the carpet was partially ripped up. This property would benefit enormously from a proper refresh: new carpet, better lighting (indirect, LED, accent, and recessed lighting), more thoughtful use of art, indoor plants, and updated furniture would all help move it closer to Indigo brand standards. Overall, this hotel failed on the most basic metrics of service, cleanliness, and design. While I can sympathize with the challenges of operating amid construction, that doesn’t excuse the lack of communication, poor maintenance, and weak guest experience. I don’t plan to return; there are too many other hotels that can get the basics right. Sadly, this was the worst Indigo I’ve experienced, and I’ve experienced more than 15 globally.

Frequently Asked Questions About Hotel Indigo Miami Brickell by IHG