Homewood Suites by Hilton Miami Downtown/Brickell

Reviews

• DG

  Daniel Giust

  Jan 3, 2026
  2.0
  Overpriced for the location. My room that I picked was changed to a room in a lower class. The valet operator had to use her phone to commute because she spoke no English. The location is not walkable to much. I was truly disappointed in this property.
• AK

  Avremik Kohl

  Dec 26, 2025
  1.0
  We booked a room at Homewood Suites by Hilton four months ago, but upon arrival last night at 10 PM, we were told that due to staff shortages, there was no clean room available. The staff suggested we go to another nearby Hilton without offering any compensation or even covering our taxi fare. This lack of apology and support was incredibly disappointing. We’ve stayed at this hotel multiple times before, but this experience has made us decide to never return. Great disappointment overall!
• MP

  Maria Cristina Dubra Pallas

  Dec 23, 2025
  1.0
  Mi experiencia en este hotel ha sido francamente decepcionante y muy lejos de los estándares que uno espera de la marca Hilton. De los dos ascensores disponibles, solo uno funciona, lo que obliga a huéspedes y al servicio de habitaciones a compartirlo, generando demoras e incomodidades constantes. El personal de recepción demuestra una notable falta de formación. Se me realizó un doble cobro: uno a través de Booking y otro directamente en el hotel, debido a que el recepcionista no supo gestionar correctamente el pago con la plataforma. El gerente, además, prohíbe expresamente a sus empleados contactar telefónicamente o fuera de horario, incluso en situaciones de urgencia. El mismo día en que mi tarjeta fue bloqueada por el cobro indebido, la caja de seguridad de la habitación se desactivó. El gerente no acepta reclamos después de las 17:00, por lo que no pude acceder al dinero que tenía guardado. Cuando finalmente alguien vino a destrabarla, el recepcionista me sugirió que no dejara dinero ni objetos de valor en la caja fuerte, sino en una “bolsita”, para evitar que quedaran encerrados, recomendación absolutamente inapropiada y preocupante desde el punto de vista de la seguridad. Hoy intenté hablar con el gerente, pero se encuentra fuera de la oficina desde las 10:00 de la mañana y no regresará hasta el día 26. Deduzco, por lo tanto, que el ascensor averiado tampoco será reparado antes del día 27. A esto se suma que un tren pasa literalmente por la ventana de la habitación, lo que hace que el descanso sea todo menos relajante. Por último, cabe mencionar que el personal de recepción no mostró ninguna predisposición para atender a los huéspedes durante su horario laboral, ya que se encontraban celebrando su fiesta de fin de año, lo que nos obligó a esperar más de media hora hasta que terminaran. En resumen, una experiencia muy negativa, con graves fallas en el servicio, la organización y la atención al cliente.
• EL

  Eric Lail

  Dec 16, 2025
  2.0
  Hilton completely mishandled my reservation and booked me into a hotel that was already sold out. I didn’t find out until I had already taken an Uber to the Hilton Garden Inn and was informed upon arrival. The phone agent then rebooked me at Homewood Suites, stating it was the closest available option. While the customer service was decent, appearances were deceiving. At first glance, the room looked acceptable—but that quickly changed. The bed felt like sleeping on cardboard, and the squeaky box spring made it nearly impossible for a light sleeper to rest. The toilet paper holder was hanging sideways, the water pressure was mediocre, and the sheets were torn. Given everything I experienced, the compensation offered was a complete joke—honestly, it felt like a slap in the face. After this experience, I’m not sure I can continue to support the Hilton brand.
• SS

  squadman squadman

  Dec 12, 2025
  2.0
  Always, always book direct with the old Hilton Honors, typically even at the Franchise level, Hilton requires certain standards, and that's where we went off the rails....well so far thankfully the trains directly under our windows don't go off the rails. Utilized points and dollhairs, received what was a presumably fair rate, particularly since Hilton considers this a "Premium" locale. 10 star rated for the rail view, maybe the Golden Girls staring back at me from across 95, but somehow it's "Premium". Activated my digital key, app confirmed "key is keyed" bypass the front desk, and have a great sleep. Musta missed the fine print somewhere on this property. Get to the room, Digital Key doesn't work, transfer key access to family member, key still doesn't work. Truck on down to the front desk, grab a key and continue.....well nooooo. We need ID besides the Hikton Honors app, displaying all my information, room number and the key itself, which is sold and marketed as, get the key, goto your room. Alas, the desk General refused. Asked to maybe have someone fix, check the lock.....there's nobody here. Ok, call someone and find a way to access the room.....nobody answers. I finally call Hilton, the computer immediately recognizes me, while on speaker I asked the General if they heard, they did, didn't matter. Plugged though,received an energetic and friendly Hilton representative that had things cleared up and a key in my hand, so thank Hilton for maintaining corporate service, as the Franchise couldn't. Other than this snafu, and finding the bathroom devoid of TP and hand towels, and only 2 bath towels. Call the front desk, you guessed it....nobody here. You'll have to come and get it yourself. The parking is average for Miami, expensive but hey...it's Miami!!! The hotel interior, is ok and room size for a Suite was very spacious, and other than an unstocked bathroom, everything else seemed decent.

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