Homewood Suites by Hilton Miami - Airport West

Reviews

• MH

  Meals Made Healthy

  6 days ago
  1.0
  So I come here and I go to check in and I tell the receptionist I'm going to use the card on file. She argues with me tells me I can't use the card on file & the authorization has to be sent seven days in advance. Huh???? I'm traveling on business we have contracts with these companies. I go all around America and I rarely have problems but when you get someone that thinks they know everything it's always a headache just checking in. No one wants to have to deal with that when they have been traveling since 7 AM and it's now 430. So anyway the front desk clerk was wrong, and ended up using my card on file. I have diamond status so my stay is supposed to include two waters in a snack. She forgot them, and after I went back, I asked here where is my snack & she said "that's just breakfast" so I say no and I show her the benefit where it says I'm supposed to get water and a snack. She finally gave me the waters. I opened up the white bag and asked her where is my snack? She tried to argue with me that it was in the bag and then I showed her, and she went to the back and got my snack. Is this the best Miami has to offer? She's already argued with me three times, has been wrong all three and I just checked in. I couldn't imagine dealing with a person that loves to argue & is wrong every time on the regular. What kind of person is ignorant, but argues with so much conviction? Please I never want to come back to Miami ever, it's the worst city. It's a southern city with no southern hospitality. Everybody drives crazy & the people are rude. I hate it here. PS: According to the other employee who was at the front desk when I left for dinner the rude lady was The Manager which makes it so much worse
• SE

  Sermattie Ejaz

  Feb 7, 2026
  5.0
  We came back from Las Vegas pretty late and we were pretty sick so we had to spend the night. We weren't too happy about it because we wanted to get back home to Ocala ASAP, but let's just say, our experience here at one of their suites was definitely amazing and made us really happy. This hotel was absolutely amazing, and we will come back here again soon!
• TE

  The Real Travel Edit

  Feb 5, 2026
  3.0
  Clean, spacious rooms 🛏️ and convenient airport location ✈️. Free breakfast 🍳 and shuttle 🚐 are helpful, but service was uneven 🙄 — some staff friendly, others less attentive. Quiet and comfortable for a short stay, though it doesn’t fully impress compared to other hotels in the area.
• TS

  Timothy Sheehan

  Jan 30, 2026
  1.0
  The primary reason I booked this hotel was for the airport shuttle. After waiting an hour and a half and calling the front desk, there wasn't a shutting running that night. I had to take an Uber from the airport. Hotel staff was not helpful.
• TM

  Trucker Marquez

  Jan 5, 2026
  4.0
  Stayed here before and after my cruise. No place for food. We did go next door to the other hilton property for dinner one night. Breakfast was hit and miss. The Mexican selection is no good. Really can do without. The tater tots were hard. Front desk is very accommodating to alm travelers arriving early having to wait. There is transport to the cruise lines but u have to find ur way back. I had reservations to stay after the cruise and they dont pick u up. Ummm overall it was ok. My first nights stay I was in room 401...then after the cruise I stayed for 2 nights and had room 301. I dont like how the living room TV is up against the wall of the bedroom. Then there are air return vents in to the room right about the TV. So u can hear the TV in the bedroom even with the door closed. So it's the battle of the blasting tv's.

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