Business Details
About
Extended Stay Hotel
Homewood Suites by Hilton Miami-Airport/Blue Lagoon hotel in Florida is located minutes from the Miami International Airport - 3.6 miles - and Downtown Miami and it is ideally situated for leisure activities on a private secluded peninsula in the heart of Blue Lagoon a 100-acre fresh water lagoon. The Homewood Suites by Hilton Miami-Airport/Blue Lagoon hotel is also within walking distance to several restaurants and offers complimentary shuttle service to and from Miami International Airport 6am to 11pm, every hour on the hour.
Location
Homewood Suites by Hilton Miami-Airport/Blue Lagoon
5500 Waterford District Drive, Miami, FL
33126, United States
Hours
Reviews
4.0
2,254 reviews
5 stars
1,138
4 stars
521
3 stars
224
2 stars
123
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Jennifer and Omar for their exceptional service.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with cleanliness, including dirty bathrooms and bugs in the rooms.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or overcrowded.
Shuttle Service
The airport shuttle service was a point of contention, with some guests experiencing delays or miscommunication regarding its availability.
Room Condition
Several reviews indicated that the hotel is in need of updates and renovations, with complaints about outdated furnishings and maintenance issues.
- MBMarlene Brown4 days ago4.0We are giving a four star review overall based on the high level of customer service and location. The exceptional customer service was noticed when we called a week before our stay to confirm transportation and continued until check out. The hiring, training and coaching must be commended. We travel a lot and have never experienced this level of service from reception, front desk, maintenance and shuttle driver. They all deserve praise. The view of the lagoon upon entering the hotel is lovely. The check in process was smooth, we arrived early, our bags were kept secure while we explored the area.
- SJSteve Jackson5 days ago3.0My biggest complaint about Hilton and for that matter all hotel chains, is hiring workers who can’t communicate with their guests. If you are going to work with the public they should speak and understand English. I shouldn’t have to speak into their or my phone to get answers.
- DMD MissickNov 5, 20251.0The breakfast was amazing, but the housekeeping was very poor. This was the worst hotel experience my family and I have ever had. Ironically, we stayed here before and had a much better experience, but this time the housekeeping service was extremely disappointing. Upon check-in, we immediately noticed food left on a chair, stains on the carpet, and the fridge that hadn’t been cleaned properly. During our stay, housekeeping failed to make the bed neatly and overlooked basic cleaning tasks. The overall cleanliness and attention to detail were far below expectations compared to our previous visit. Additionally, when we requested fresh towels at the front desk, they were handed to us with bare hands not bagged, sanitized, or handled hygienically. This raised serious concerns about cleanliness and guest care.
- PCPAM CANTUNov 5, 20253.0The people who do the breakfast in the morning.All they do is argue and complain about their hour being cut.They have bad attitude.They don't even say good morning.
- TMTammi maciasNov 3, 20255.0As a Diamond member, I've never been to a hotel that makes you wait until 4pm to check in. As a matter of fact, the first Homewood Suites (Downtown/Brickell) we stayed at on this trip, moved us to a room that was already cleaned when we arrived. That is service, not what we experienced at Homewood Suites Miami/Airport. This might not have been such an issue, but we just got off a cruise and arrived at 9:30am. I was not expecting to have a room at that time. I just feel the wait until 4pm was unnecessary and something I have never really experienced with Diamond status at Hilton. The rooms are spacious and have a stove top, refrigerator, dishes, and a dishwasher. They also have gas grills. The pool area was nice and we sat there for a couple of hours enjoying the breeze and the view of the lagoon. You can see the airport from the front of the hotel, which offers an airport shuttle. There are several restaurants just a short walk away as well. Breakfast was really good with a large variety of options.
Frequently Asked Questions About Homewood Suites by Hilton Miami-Airport/Blue Lagoon
What are the check-in and check-out times at Homewood Suites by Hilton Miami-Airport/Blue Lagoon?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Does the hotel provide an airport shuttle service?
Yes, the hotel offers a free airport shuttle service to and from Miami International Airport from 6am to 11pm every hour on the hour.
Are pets allowed at Homewood Suites by Hilton Miami-Airport/Blue Lagoon?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have a fitness center and what equipment is available?
Yes, the hotel has a fitness center available for free, equipped with elliptical machines, treadmills, and free weights.
Are there any dining options available onsite?
The hotel offers a free buffet breakfast and has vending machines, but there is no bar or restaurant on site.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
What nearby dining options can guests visit around the hotel?
Guests can walk to nearby restaurants including Blue Lagoon Lunch Spot, Tropical Smoothie Cafe, Burger King, Jersey Mike's Subs, and Cafe Bom Dia for various food choices.
What hotels are located near Homewood Suites by Hilton Miami-Airport/Blue Lagoon?
Nearby hotels include Tru By Hilton, Tru by Hilton Miami Airport South Blue Lagoon, Doubletree Club Miami Airport, and Home2 Suites by Hilton Miami Airport South Blue Lagoon.
Are there any nearby services or attractions guests might find useful or interesting?
Nearby services include Adonias Smiles Dentistry and various corporate offices like SAP International and Diageo; guests can also visit local shops like Swatch Group US Customer Service or the candy store Colombina Candy Co.