Home2 Suites by Hilton Miami Airport South Blue Lagoon

Reviews

• DD

  Daniel Benjamin Davis

  Feb 11, 2026
  1.0
  As someone who works in hospitality, I am appalled by the shockingly poor service, inconsistent policies, and potentially deceptive practices I encountered at this Hilton property. What began as a simple early check-in request spiraled into a Kafkaesque nightmare that has shattered my trust in this hotel and tarnished my view of the Hilton brand. The saga unfolded as follows: 1. Initially informed of a ridiculous $75 early check-in fee, even if the room was ready. 2. Hilton Diamond support assured me I could check in early without a fee, confirming this with the property. 3. Upon arrival, one front desk representative said I could check in without issue. 4. Moments later, another staff member contradicted this, refusing early check-in. 5. The manager then emerged, insisting on the fee because the room was being "rushed" - a claim that makes no sense if the room was supposedly ready. 6. I overheard the manager asking staff if they had "switched the room in the system," with staff confirming they had. This chaotic sequence reveals a property in disarray: - Blatant disregard for Hilton Diamond status and corporate-level communications - Inconsistent policies even among front desk staff - Possible manipulation of the room management system to justify fees - A manager who seems more interested in extracting fees than providing service The overheard conversation about switching rooms in the system is particularly disturbing. It suggests a deliberate attempt to misrepresent room availability to justify charging unnecessary fees - a practice that borders on fraud. As a hospitality professional, I'm stunned by the lack of basic service standards, communication, and integrity displayed here. This goes beyond poor customer service; it speaks to a systemic problem within this property's management and culture. I strongly caution all travelers, especially Hilton loyalty members, against staying here. The risk of being subjected to arbitrary fees, conflicting information, and potential deception is simply too high. Hilton corporate needs to launch an immediate and thorough investigation into this property's practices. This level of service and potential misconduct is not just a failure of hospitality - it's a betrayal of the trust guests place in the Hilton name. In my years in the industry, I've never encountered such a perfect storm of incompetence, inconsistency, and questionable ethics. This experience has not only ensured I'll never return to this property but has made me seriously reconsider my loyalty to the Hilton brand altogether.
• DB

  Donnie Baker

  Feb 8, 2026
  1.0
  Bed is like a spring board and the pillows are down filled but there is so little down you might as well not have a pillow.woke up felling like I slept on a concrete floor. Would not recommend for 300.00 a night!
• TR

  Thomas Roberts

  Jan 18, 2026
  2.0
  I have been at this hotel going on day 11 today. The cable has been out the whole time I have been here. Thats right no football,no weather no news etc. I asked and was told it was Hiltons fault or something to that effect. Every channel. says off air. I think 11 days is enough time to resolve an issue. Otherwise its a pretty good hotel, close to food and a Publix.
• SC

  Shamiera Coleman

  Jan 14, 2026
  1.0
  Worst stay I’ve ever had with a Hilton hotel. They offer complimentary shuttle service from the airport and I called when I landed told the front desk I was at departures door 16 and she told me shuttle driver was at door 4 he would be down in 3 mins. The shuttle rides down the left lane and rides past me. You can’t pick anyone up in the left lane. I called back and told her he ride past me and she says he’ll be back in 2-3 mins. 48 mins later describing down again this time in the middle lane. I literally step off the curb and wave him down. Then I get here and get checked in and my room is freezing. I let them know and they send a housekeeper who doesn’t speak English to help but she’s making the room cold. I’m trying to tell her I’m cold I want the room warm but we can’t get it set to warm. She writes that she’s letting maintenance know. Maintenance never came. 3 hours later I call a friend to help me adjust the temperature. Now that I’m here and warm I try to turn on the tv. Tv doesn’t work. I call the front desk and they’re aware of the issue it’s been like this all day. Well why didn’t you tell me or other people before we checked in? Give us the option to reserve elsewhere. These are basic amenities that I have lacked and I’m only here one night and this is a night from hell. I CANT WATCH TV in a room I’m paying damn near $200 for the night to relax. I’m pissed. I walked up the road to homewood suites to watch tv for a few with a friend. I just stayed there last month with no issues. I booked home 2 this time because it was a few dollars cheaper for the night and I’m the same area but you get what you pay for. I will NEVER stay here again.
• SH

  Sophia Hourigan

  Jan 12, 2026
  4.0
  So on a recent trip I also flew down my friend to join me and booked her a room here. The kitchenette was such a cute added feature though I was a bit disappointed to find that it was not cleaned to my standard. The microwave kinda had a film on it and some other parts of the room weren’t entirely clean either. The location is good as well being in the middle as well as being right by the highway to go to and from quickly. The service was tremendous though. We had this one receptionist named Angel who was such a sweetheart and very informative. There was some issues with the tv that we brought up to him and he was very quick to assure that he had done all he could and it was just a Hilton issue as a whole. His attitude and tone was very professional and apologetic which made the stay nice. Though the hotel managed to be a bit mediocre, their service from Angel made it all enjoyable and let us feel valued as a customer.

Frequently Asked Questions About Home2 Suites by Hilton Miami Airport South Blue Lagoon