Business Details
About
HotelHilton Garden Inn
The new Hilton Garden Inn Miami - Brickell South is perfectly located between the heart of the Downtown Miami financial district and the Key Biscayne entrance. Only nine miles from Miami International Airport, our hotel is housed in an elegant community, just moments away from the Port of Miami, Miami Bayside Market Place, Coconut Grove and Miami South Beach. We also offer one way transportation to the port (fee applies).
Located on the route of Brickell Trolley, providing complimentary transportation to downtown and numerous city sights including the Miami Seaquarium, Crandon Park and Golf Course, Adrianne Arsht Center for the Performing Arts, American Airlines Arena, The Vizcaya Museum, Wynwood Art District.
Guests at this modern Miami Downtown hotel can enjoy bright and inviting guest rooms, offering beautiful Bay, City or Pool views. Relax by the outdoor pool or sample great food in Urbano Restaurant & Bar.
Location
Hilton Garden Inn Miami Brickell South
2500 Brickell Avenue, Miami, FL
33129, United States
Hours
Reviews
3.8
1,318 reviews
5 stars
617
4 stars
286
3 stars
165
2 stars
86
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the exceptional service provided by staff members, particularly Chef Madeline and Host Kathy, who created a warm and welcoming atmosphere.
Room Conditions
Several reviews highlighted issues with room cleanliness and maintenance, including problems with bathrooms, noise, and overall upkeep.
Dining Experience
The breakfast buffet received mixed reviews, with some guests finding it overpriced and lacking in quality, while others enjoyed the food prepared by the kitchen staff.
Location and Accessibility
The hotel's location was frequently mentioned as convenient, but some guests expressed frustration with parking options and accessibility for those with disabilities.
- ARAlexine Rüegger1 day ago1.0Keep away. The standards of this hotel are absolutely not implemented. First off, the valet staff does not speak English, so you better know your Spanish. You check in, get no information whatsoever about breakfast, check-out time, that the elevator is broken, et cetera. We complain about a leaking toilet in our room. Maintenance comes by, says it’s repaired, after 2 minutes, again, doesn’t speak English. And it’s still leaking. We don’t get a new room, so we have to deal with a wet bathroom floor because of the leaking toilet. No housekeeping while staying there for three nights, even though they say they come every other day. While checking out, we complain to the front desk and want a refund for our room. She writes it on a sticky note, says they will email, probably throws it away after we leave, and the only emails we get are begging us to write a feedback. Well, Hilton Garden Inn Miami, here’s the feedback …
- EEEdward2 days ago4.0Stayed here for one night prior to sailing on a cruise. Overall, very nice hotel for the price good food good service. The room was large and comfortable with a nice view of the pool area. Chef Madeline was above and beyond providing great service with a smile during the breakfast buffet.
- SDSantiago Díaz3 days ago3.0Sólo funciona 1 de 3 elevadores. Hacen limpieza de las habitación cada tercer día y la instalación eléctrica en la habitación requiere mantenimiento. Por $300 USD por noche uno espera un lugar con mejor mantenimiento.
- DSDebbie SchneiderJan 2, 20262.0A bit shady! Prices on bar menu are not what they charge you. Along with an 18% Gratuity that is not disclosed. Not allowed to take your glass of wine to your room ! Would stay away from this property. Must have changed ownership-management since our last visit. Would not recommend!
- SLShannon LJan 2, 20262.0My rating doesn't entirely have to do with the night auditor who was able to switch rooms for myself and my wife easily. She was super nice and sweet. It's the morning with housekeeping trying to fight to get into our room. We requested late checkout at 1pm because by the time we settled into the hotel from flying it was 4am. I used to do hotel management and night shift so I could see there was huge miscommunication. House keeping came by at 9am, 10:30am, and twice violently at 11:00-11:10am. I think the worst part is the lady at the front desk this morning was super nice but honestly I think she was just trying to yes me to get me out of her hair which is fair. I have done that before. However, there was not even partial compensation for an overpriced rate. I would understand if this was like a motel 6 but it's not. I don't think there needs to be full comp but something should have been done for make up for this. We didn't even get to sleep with all the intrusive interruptions. Cherry on top was my bed bug inspection found 3 can of snuff under the mattress that has been there for God knows how long.
Frequently Asked Questions About Hilton Garden Inn Miami Brickell South
What are the check-in and check-out times at Hilton Garden Inn Miami Brickell South?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM at Hilton Garden Inn Miami Brickell South.
Is parking available for guests at Hilton Garden Inn Miami Brickell South?
Yes, free self-parking is available for guests at Hilton Garden Inn Miami Brickell South.
Are pets allowed at Hilton Garden Inn Miami Brickell South?
Yes, both cats and dogs are welcome at Hilton Garden Inn Miami Brickell South as it is a pet-friendly hotel.
Does Hilton Garden Inn Miami Brickell South offer free Wi-Fi to guests?
Yes, Hilton Garden Inn Miami Brickell South provides free Wi-Fi available in public areas along with public internet terminals.
What dining options are available at Hilton Garden Inn Miami Brickell South?
The hotel has 2 restaurants including Urbano Restaurant & Bar, and offers room service along with a bar.
Are there fitness and recreational facilities available at Hilton Garden Inn Miami Brickell South?
Yes, there is a fitness center available for free use and an outdoor pool for guests to enjoy.
Is Hilton Garden Inn Miami Brickell South accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible to accommodate guests with mobility needs.
What nearby attractions can guests visit around Hilton Garden Inn Miami Brickell South?
Guests can explore nearby places such as South Beach Miami, Miami Bayside Market Place, and Brickell Park Condominium, all within a short distance from the hotel.
How can guests use transportation to explore the area around Hilton Garden Inn Miami Brickell South?
The hotel is on the Brickell Trolley route, which offers complimentary transportation to downtown Miami and several attractions including the Miami Seaquarium and Adrianne Arsht Center for the Performing Arts.
Are there any nearby medical facilities to Hilton Garden Inn Miami Brickell South in case of emergency?
Yes, nearby medical centers include Baptist Health Diagnostic Imaging | Brickell, Baptist Medical Plaza at Brickell, and Urgent Care - Brickell | Baptist Health Medical Plaza.