LT
Liliana Thyssen
3 days ago
Os quartos são espaçosos.
A limpeza foi zero, estivemos desde 29 a 31 nunca o quarto foi limpo, o lixo não foi recolhido, as toalhas não foram nem mudadas, não apareceu ninguém para fazer o que quer que fosse no quarto. Estarmos lá ou não, foi igual.
Desde o primeiro dia que entramos que as meias da minha filha ficaram pretas de andar descalça. O chão não foi lavado durante muito tempo
I just want to say that I think this place is awesome.
Kinto at the front desk went above and beyond during my stay here!! His Customer Service skills, kindness, and caring truly made my stay WONDERFUL!!
If my Customer Service Reps had half as much personality and knowledge and kindness with Customers...well, my company would be golden!!
About the hotel.. it's located super close to Wynwood with all the nightlife and amenities you could image and is EXQUISITE!! High quality furnishings in all the common areas, a delicious Contentintal Breakfast from 6-10am on the 2nd floor that includes a waffle bar, fresh baked breads including bagels, a cereal bar, eggs, sausage, and potatoes... beautiful pool, gym, business center, meeting rooms and rooms.
I'm a business traveler and this hotel hits all the right things.
Full sized shampoos, conditioner, shower gel, hand soap, and even body lotion that are all sulfate/paraben/phthalates/artificial colors/ animal testing free! Important to those of us with colored hair or eco-friendly wants.
Wall controlled temperature settings. What I can only describe as blackout curtains, and so much more including multiple and almost excessive USB and plug in connections in the lamps, near the desk, and around the room that truly make it easy to connect all your stuff and things for charging.
I think the room TV might have been close to 48 inches even?
I highly recommend this hotel and if you meet Kinto, please tell him hello from me!!
This is a decent hotel which is made better by the helpful staff. Everyone at the front desk was cheerful, helpful, & professional. Our king room had a modern style, & was spacious and clean. One can easily walk to restaurants, Whole Foods, Target, and pharmacies. Cruise shuttle was prompt and a reasonable $10pp. Not a high end property, but just right for a two-night stay.
AS
Ashley Supel
Jan 1, 2026
I had EXCEPTIONAL SERVICE PROVIDED BY ERIC!!!! The ONLY reason I enjoyed my stay at this hotel was solely because of him! He deserves the very best as an employee at your establishment. He’s definitely a keeper, you cannot find ppl that provide the type of customer service that Eric offered me and my spouse during our stay.
The first room we went into was nasty and the sheets were stained, Eric found us a better room with no hesitation.
The stay itself was not impressive whatsoever, but Eric was the best.
I think an upgrade and remodel is very much needed at your hotel. I would expect more of a Hampton inn honestly.
But thank you Eric for everything!!!
A pig in lipstick is the best way to describe this hotel. It is clear that this property was quickly ‘revamped’ to keep up with the surrounding area but it was done poorly.
We had three rooms total in our party and each room had similar issues.
Upon checking into our room we noticed instantly that it had been occupied but not cleaned. There were muddy footprints and dirt on the floor, visible MOLD on the lampshade, and brown marks (possibly more mud or makeup) all over the top sheet and pillows. Hair in the shower, sink and on the counter.
Housekeeping responded immediately and cleaned the room and changed all linens. No explanation was given but at least they attempted to fix the problem. The bed is like sleeping on a card table. The worst we have experienced and the pillows are thin.
Breakfast is a little worse than you’d expect but the packaged items (muffins, yogurt etc.) were just fine.
The pool area is a joke, it is a glorified kiddie pool at best. The rooftop they advertise belongs to the wonderful AC hotel Nextdoor.
The front desk staff are one of the best things about this hotel, they are nice people and clearly just trying to make a living.
The only other good thing about the hotel is the proximity to the cruise port and the outdoor shopping mall.
We did express all of this to the front desk upon checking out. We were offered points on our Hilton honors account but we haven’t received them and honestly don’t care to at this point. Not worth it for the price.