DoubleTree by Hilton Hotel Miami Airport & Convention Center

Reviews

• RK

  Reshma Khan

  5 days ago
  1.0
  The worst hotel experience I ever had.. no shuttle to pick up. for more than 30 mins, nobody picking up call at reception even after calling more than 10 times, dusty rooms with no freshener, on top of that super cold and hard to chew French toast and scrambled eggs.. very basic breakfast.. no fixed timing on return shuttle to airport.. I almost missed my flight. Never going to book this hotel again..
• MK

  Michael Kistner

  Nov 12, 2025
  2.0
  The room was clean and ready upon arrival. Problems: Hot water on the 11th floor was spotty, took about 5 minutes to get "warm" water from the sink. A couple for the shower. Room temperature was not controllable, had a chilly night in Miami and woke up to a chilly room despite higher thermostat setting. No Internet access for a couple of nights, the sign on page kept saying "login invalid", finally went to the front desk and they gave me a "promotion code" and I was able to get in. Room cleaning is now by request, went to the front desk to arrange for the following day while we were out, upon returning the room was untouched. Had to get additional towels from the front desk. Speaking of the front desk, it was useless to call down from the room. The call would ring with no answer or go to a fast busy forcing me to go down to the front desk to make any requests. The last time I went to the front desk I requested to speak to the manager, I was informed the manager was out and not available, I then requested an assistant manager contact me leaving my cell number, I did not get a response. I requested a partial refund on the stay, no dice, since the reservation was made through a third-party vendor. This was not staying at a motel. 6, this is supposed to be a DoubleTree by Hilton experience. In addition, the parking was $18 a day and there was no complimentary breakfast. So I would say given the money that I would do a pass on the DoubleTree by Hilton near the Miami airport if at all possible given my experience there.
• CL

  Christian Lorenzo

  Nov 12, 2025
  1.0
  The TVs are not smart TV so don’t plan on watching your favorite show The cable also comes in and out, so when I found something to watch audio would cut off and the picture would become still I found bug bugs known as silverfish in the room The shower was nice and the water got hot The staff was kind I was only able to get one cookie during my stay. Low-key would’ve liked one or two more. It’s Miami so expect to pay for parking
• BJ

  Brad Johnson

  Nov 7, 2025
  2.0
  The only reason you should ever stay here is because of price. The hotel is in terrible need of an update. The rooms have certainly not been refreshed since the hotel was built. The AC in to room runs all the time but never cools off. The hallway smelled like smoke and the front desk is mediocre at best for friendliness. Definitely a one and done for us. Update: my comments here I originally left for the hotel when we were there. They asked me to email clement grillo ( not sure why they couldn’t forward the comments themselves…). It has been days and still no response. Clearly their response to my review below is for show only. 1 more reason to never go back.
• MS

  Maria Sanchez

  Nov 2, 2025
  1.0
  I stayed at the DoubleTree by Hilton attached to the Miami Airport Convention Center, and it was truly the worst hotel experience I’ve ever had. Because it’s located inside the convention center, I expected a higher level of cleanliness and quality — but that was not the case at all. When I first checked in, the room I was assigned had the bathroom full of hair. Absolutely disgusting. They switched me to another room, and while it didn’t have the same issue, the overall cleanliness and condition of the hotel were still terrible. Food and service were also very disappointing. They refused to refund the stay, which made the situation even more frustrating. For anyone attending an event at the convention center, I strongly recommend staying elsewhere. It is not worth the money, the inconvenience, or the poor experience. Very unfortunate and definitely not what you would expect from a Hilton brand.

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