DoubleTree by Hilton Hotel Miami Airport & Convention Center

Reviews

• PR

  papi rico

  4 days ago
  4.0
  I recently stayed at DoubleTree by Hilton Miami Airport, and I had a wonderful experience from start to finish. The hotel is perfectly located very close to the airport, which made our travel extremely convenient. The room rates are very good, especially considering the quality of the stay. From the moment we arrived, the front desk team made us feel truly welcome. The warm greeting and the famous fresh, warm cookies were such a nice touch and immediately made us feel at home. Our room was amazing — spacious, spotless, and very comfortable. The bathroom was super clean, and the large windows gave the room a bright and pleasant atmosphere. You can really see that the hotel maintains high standards of cleanliness and comfort. We had a small issue with the remote control, but it was handled incredibly professionally. Within just 10 minutes, the floor manager personally delivered a brand-new remote to our room. That level of service really impressed us and shows how much they care about their guests. We also enjoyed a delicious burger at the front bar — absolutely excellent! The only small area that could use improvement is the breakfast service. While everything was organized, the breakfast staff did not seem as warm or welcoming as the rest of the team. A little more friendliness in the morning would make the experience even more perfect. Overall, everything was fantastic. Great location, excellent service, beautiful rooms, and thoughtful hospitality. I would definitely stay here again and highly recommend this hotel to anyone visiting Miami!
• PV

  Parissa Vizza

  Feb 22, 2026
  1.0
  Wildly unpleasant experience for 1 night on 2/6/26 in room 1032 and the customer service saga that followed. The temp remained at 75-76 but continued blowing cold air all night, even after a late night maintenance visit. The bathtub had a constant loud leak, and the main light switch was loose. The room was dirty upon arrival and the iron discharged black specks. After my initial call regarding hallway noise and a/c, the front desk stopped answering the phone entirely (I attempted several times from the room phone). I was forced to resort to the Hilton App chat but no one responded. Security was supposedly notified of the hallway noise, yet it persisted. The day I checked out I later called from the airport to formally complain and was offered 15k points (which is not the equivalent of the $300+ I paid for one night). Staff gave me the manager’s email but he did not respond. I tried calling to f/u and haven’t been able to get in touch with him. So I escalated my complaint to corporate requesting a full refund. I’ve had multiple phone calls with corporate falsely promising me that I would hear back within 48h re the outcome. I was offered a $200 check in the mail by the first 2 people I spoke with, but the 3rd person I spoke with only offered me $75 or 15k miles. I declined all offers and am going to continue to try to get my full refund. Horrible customer service.
• DC

  Derrick Cabico

  Feb 17, 2026
  1.0
  I rarely leave negative reviews, but our experience at the DoubleTree by Hilton Miami Airport & Convention Center was deeply concerning from both a safety and service standpoint. We arrived around midnight after a full day of travel and had already completed pre-check-in through the Hilton Honors app. Despite this, we were told our reserved king room was unavailable and that their systems were down. We were advised the delay would be 15–20 minutes, but we ultimately waited nearly an hour in the lobby late at night before finally being assigned a room around 1:00 a.m. Upon entering the room, we immediately discovered a serious safety issue: the bathroom floor was covered in standing water originating from the shower. Because of this, my partner slipped in the bathroom. Thankfully she was not severely injured, but this should never happen in a room that is supposedly ready for guests. The room itself was also noticeably dusty and unclean. The following morning, I experienced significant chest and lung congestion, and my partner developed visible skin rashes, which we documented. We were forced to purchase medication and deal with the physical discomfort and disruption to our travel plans as a result. I contacted Hilton directly to report the incident. While they initially offered 20,000 Hilton Honors points (approximately $100 in value), this did not come close to addressing the seriousness of a safety hazard, health concerns, and the overall experience. After requesting further escalation and providing detailed documentation, Hilton stopped responding entirely despite multiple follow-up attempts. As a Hilton Honors Diamond member, this experience fell far below the standards I’ve come to expect from the brand. The combination of: • Failure to honor a reserved room • Excessive late-night delays • A documented safety hazard that resulted in a fall • Health issues following the stay • And lack of proper follow-up or resolution is unacceptable for any hotel, especially one operating under the Hilton name. What was most disappointing was not just the incident itself, but the lack of accountability afterward. Guest safety and health should never be treated as minor inconveniences. Based on this experience, I cannot recommend this property.
• LE

  LeNiece Elliott

  Feb 14, 2026
  3.0
  Upon entering the DoubleTree by Hilton, the hotel was absolutely beautiful and the lobby made a great first impression. We also really appreciated being able to store our luggage while waiting for our room to be ready — that was very convenient and made our arrival much easier. Check-in and check-out were both quick and seamless, and of course the warm cookies were delicious! The large bottles of body wash, shampoo, conditioner, and lotion in the room were also a nice touch. Unfortunately, once we got to our room, there were a few issues that took away from the experience. The first thing I noticed was a large oil stain (or some type of stain) on the comforter, which was very off-putting. The shower curtain rings were torn where they attached, and there was only one nightstand for the bed, which made the layout feel incomplete. The room was also quite dark, and the air conditioner was very loud. Transportation was a mix of positive and frustrating. The shuttle from the hotel to the airport worked well and was convenient, but when we initially called for pickup from the airport, we were told to go to an area where we couldn’t locate the shuttle, which was confusing after a long day of travel. Overall, the hotel has great potential and some strong amenities, but the condition of the room and the airport pickup experience could definitely be improved.
• MK

  Minion Knight

  Feb 12, 2026
  1.0
  I had a very disappointing experience with the DoubleTree by Hilton Hotel Miami Airport & Convention Center, especially from the perspective of hosting or attending an event. Unfortunately, the overall environment did not meet the standards I would expect from a Hilton property. One of the biggest issues was the parking situation. Instead of providing a smooth and organized experience for event guests, it felt like the hotel was more focused on finding additional ways to charge people. The use of a private parking service and the extra costs associated with it created a frustrating first impression for guests arriving at the event. Parking should be convenient and fair, especially for large gatherings, but this setup seemed designed to generate additional revenue rather than improve guest experience. In addition, the property was not as clean or welcoming as it should be. Several areas did not feel properly maintained, and the overall atmosphere was not inviting. The staff interactions were also disappointing, as customer service came across as rude and unprofessional at times. For an event venue, first impressions matter, and this hotel did not provide the type of experience that reflects well on an organization hosting an event. Management also did not appear present or engaged in maintaining high standards throughout the property. Overall, I would not recommend this hotel for hosting an event. The combination of poor cleanliness, unfriendly service, and an overly aggressive approach to parking fees made the experience frustrating and disappointing.

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