DoubleTree by Hilton Grand Hotel Biscayne Bay

Reviews

• YC

  Yashwant Chougule

  6 days ago
  1.0
  Never—ever—stay at the DoubleTree by Hilton at 1717 Biscayne Bay, Miami. This place is a complete disaster hiding behind the Hilton name. They’re renovating the lobby, which would be fine if they had a single proper sign to show guests where to go. Every person who parks in their paid parking is left wandering around like it’s a maze, trying to find the front desk. It took me over an hour to figure it out. That’s not an inconvenience—that’s total incompetence. Management must be asleep because clearly, this chaos has been going on long enough for everyone to complain. The hotel itself looks like an ancient property they bought and slapped the Hilton logo on. The A/C units belong in a junkyard—louder than a diesel engine, shaking the walls like there’s construction inside your room. Speaking of noise, they literally start jackhammering at 9 a.m. right above the guest floors. When I complained, they lied, saying there was a disclaimer on the website. There isn’t. To top it all off, the rooms are filthy and nowhere near Hilton standards. I’ve stayed at dozens of Hilton properties—this one shouldn’t even be allowed to use the brand name. Avoid this place at all costs.
• JS

  Jackie Schmidt

  Jan 3, 2026
  3.0
  First, thank you to the manager for sending an email to notify us that the hotel was under construction. Maybe when we check in, have your staff notify guests the hours the construction starts and stops We can then adjust our day to avoid the noise. The View - if you are lucky enough to get a Bay View room, you will have a beautiful view of the bay. Accessibility - on the 9th floor, this room is the furthest from the elevator. If someone needs an accessible room, they may have difficulty walking far. Why would the developer put an accessible room so far from the elevator? Noise - as people would walk past our room to go to the 10th floor, their voices sounded like they were in the room with us. In fact, it woke me up 5+ times. Also, each time the AC would start, there was lots of clanging pipes before it would start blowing. Safety - neither our balcony door or our door to our room fully locked in room 961. This is a safety risk and needs to be fixed. Yes, I did call guest services to notify them.
• AM

  Alice Muncy

  Jan 2, 2026
  2.0
  Room was nice, the people were great, and the location is good if you want to be in Miami. But I had to knock off a few stars because I didn't think I would be staying at an active construction site. Like, ok, the front is being renovated, that is understandable. But we stayed on the 7th floor and at 9AM every day that wasn't a holiday we were greeted with the sound of jackhammering (or something of the like) right above us. It was loud and lasted a long time. I might consider this hotel once construction is done, but I can’t, in good faith, recommend it until that point. Who wants to have to be out of the hotel by 9am or wear earplugs? I'm on vacation. I want to sleep in. For that alone, it would recieve negate stars from me if that were an option. But the staff was really nice, so I'm giving it 2 stars.
• JF

  Jackson Francis

  Dec 30, 2025
  1.0
  We arrived at the hotel around 10:30 in the morning and immediately noticed blood stains on the toilet seat. My wife contacted the front desk right away to request housekeeping. We left for the day to give them ample time to address the issue. When we returned around 6:00 PM to get ready for the evening, the bathroom was exactly the same, the stains were still there, and nothing had been cleaned. At that point, we didn’t feel comfortable staying in a room that was clearly unsanitary, so we decided to leave and find other accommodations. When we explained the situation at the front desk and requested a refund, we were told we would still be charged for the night because our belongings had been in the room. This was especially disappointing as a Hilton Honors member, as I expected a higher standard of cleanliness and customer service.
• HM

  Haley Matthews

  Dec 30, 2025
  1.0
  When we checked into our room around 10:30 AM, I immediately contacted the front desk to request housekeeping because there were visible blood stains on the toilet seat. My husband and I left the room for the day to give housekeeping ample time to address the issue. However, when we returned around 6:00 PM to get ready for dinner, it was clear that the bathroom had not been cleaned, as the blood stains were still present. Given the unsanitary condition of the room, we felt it was best to leave and find alternative accommodations. When we reported this to the front desk and requested a refund, we were told that because our belongings had been held in the room, we would still be charged for the first night. This was extremely frustrating, as the room was not suitable for guests and posed a serious health concern. Do not make the mistake of staying here if visiting Miami!

Frequently Asked Questions About DoubleTree by Hilton Grand Hotel Biscayne Bay