DoubleTree by Hilton Grand Hotel Biscayne Bay

Reviews

• SG

  Seth Glasser

  2 days ago
  2.0
  I just finished a one-night stay at the Hilton DoubleTree Biscayne Bay, and unfortunately the experience was far below expectations. The main entrance is currently under construction, which forces guests to walk through a retail plaza that had a strong, unpleasant smell—definitely not a great first impression. The hallways leading to the rooms were dark, dingy, and noticeably worn down. Once inside my room, a loud water pump kept switching on and off throughout the night, making it difficult to relax or sleep. To top it off, the pool was closed for renovations with no prior warning. Overall, this was a very poor stay. With so many great options in Miami, I’d strongly recommend looking elsewhere until the property completes its renovations and addresses these issues.
• MK

  Michael Kearns

  4 days ago
  1.0
  This hotel is undergoing a full renovation and shouldn't be open. The front desk is hidden in an employee area, everything is blocked off with detour signs everywhere. The TV didn't work, the mattress felt like sleeping on a brick, and the shower didn't produce warm water until I had already given up on waiting and took a cold shower. The shop area with the restaurants smells like someone died and they didn't yet find the body. To top it off, the jackhammers started shaking my room at 9 am. I will walk into my business meeting today tired, sore, and in a foul mood. If they had posted this place was in such disrepair I would've stayed elsewhere.
• CC

  Cara Corrigan

  6 days ago
  3.0
  When traveling to Miami I typically stay at the DoubleTree cuz it's conveniently located. It happened to be under construction this time which made it inconvenient. However, shopping area below where restaurants are was definitely showing its age. Needs a refresh smelled and while the hotel was under construction several restaurants were closed. That made it inconvenient for guests. Views are nice. Great view of the harbor. I'm sure the remodel will be nice and make the hotel a better staycation location. I would probably not recommend you stay there while the construction is going on.
• SW

  Sarah Witt

  Nov 17, 2025
  2.0
  We normally stay at the Marriott right next door but decided to switch it up… normally at double tree you get a warm chocolate chip cookie, not here they are stored in a plastic drawer and they are room temp and hard. BIG LET DOWN. There’s construction that makes getting into this hotel very inconvenient. You can’t access the from entrance you have to walk up the hill to get to the mall type entrance , then up the escalator and hope your following the correct signs to the front desk. Finding the front desk is misleading and it’s in a room area where there’a construction in this area too. The digital card doesn’t work in the elevator and you have to use the card to access the elevator to get up to your room. The hallways are outdated and painted in this awful lavender and gray color that feels like a dingy apartment building. You walk off the elevator and it looks like a nice sitting area but you turn down to a poorly lit lavender and gray hallways with cameras every few feet. The bay view is nice but you can’t see the cruise ships from here. The blackout curtains have holes in them so the light peeks thru them. Overall I would rather use our Hilton points at a different location or pay to stay at the Marriott at biscayne bay where we have stayed 4-5 times.
• LM

  Lauren Morales

  Nov 8, 2025
  1.0
  This has been interesting. First off there is no front entrance to the building. You have to walk though an odd shopping center from the 80’s that smells like feet. There is literally dog poop in the center in the hall. Finally you to get to the front desk. Where you will find white shower curtains as a backdrop behind the desk. You will then be directed to the elevator. Which shakes and takes a very long time to move. There is construction and a constant sound of drills. There pool is under construction. The room is large but old looking. At some point the kids did not flush the toilet paper well and it clogged up. The general manager Nester says they are looking for a plunger to give us to plug our own toilet because the staff when home. What hotel has no plunger ? I’ve never been asked to plunge my own toilet either. I am in a hotel room with no working toilet and three kids… one who is autistic. This is horrible and Hilton should be upset their name is on this place

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