DoubleTree by Hilton Grand Hotel Biscayne Bay

Reviews

• LP

  Lanita Pearson

  1 day ago
  3.0
  Location. Perfect, restaurants great, bar nice water pressure good, nice showers a little on the smaller side but still nice, clean room, good customer service but oh my Lanta this was the worst sleep I’ve ever gotten in a hotel the bed was terrible, super soft, no support, sunk in the middle, loud when sitting or moving. Honestly the most important thing to me when traveling is cleanliness and sleep. A bad nights sleep really sucks. Tossed & turned all night. I plan to ask if there’s another free room to see a bed before we check out. Honestly everything was good for my family, but the beds. Also they’re not full queens. Although a heads up could’ve been given about construction I do feel they made it easy to check in. I’ve been at other hotels doing construction and I immediately wanted to check out. Having arthritis I can’t stop thinking about this bed to the point that I’m up super early right now still in the hotel writing this review because of the most uncomfortable sleep I’ve ever encountered. I’d say if you have any neck or back issues, you don’t want to sleep in those beds. The ac is on the loud side. I’m just hoping nothing is wrong with my car after leaving it with the valet and now seeing all the other reviews.
• BH

  Brandi Hatfield

  3 days ago
  1.0
  DO NOT RECOMMEND. I planned a “Fly in and cruise” here for one night. This is a false advertisement as it claims to include transfer from the hotel to cruise port. This choice also increases your nightly rate around $80-100 on top of the room rate. Once we arrived to the shuttle they claimed we had to pay an additional 10$ per person and the front desk confirmed this. This was completely unreasonable as the shuttles were packed like sardines and we could get a personal uber for 12$. I’m not going broke for 10$ however it is unprofessional to be deceitfully advertising to squeeze more money out of people when you know most tourists will feel they have no choice. On top of this the room was $530 dollars to then not have any body wash in the shower. It takes me a lot to write a review but this experience thoroughly pissed me off.
• RP

  Robert Price

  6 days ago
  1.0
  More than 30 yr Hilton Honors member, but this stay way below par. Beautiful room; friendly , but ineffective staff, except for valets who were not even friendly. Front desk said torn desk chair in room would be replaced—never was. Took several phone calls to front desk to get room made up—finally done, haphazardly, at 4:45 p.m. Should have stayed at the Marriott next door.
• TL

  Tamra Lee

  Feb 18, 2026
  1.0
  If I could give zero stars I would. Our room wasn't cleaned. We had the maid come back and mop and bring us soap, change the sheets, etc. And we told her the bathroom needed cleaning. She nodded then left without cleaning it. We were forced to clean the bathroom ourselves. On the daily of our 3 days there we had to find the maid and get things done while we waited for them or it wouldn't get done. We complained to the Front Desk. Yet nothing changed. And Room Service never answered the phone. At one point I had to call the Front Desk and they physically went and got someone from Room Service to take our order. Otherwise, the other times we called, multiple rings then you're hung up on. And when I tried the Front Desk to get help with Room Service. The phone just rang and rang, no answer. The building is under construction, I would never have paid to stay here had i known the conditions of this hotel, staffing and overall no consideration or care for customers. The place is abhorrent.
• JW

  Jordan Wik

  Feb 12, 2026
  1.0
  Disappointing Stay – Construction, Accessibility Concerns, and Overall Condition I am a frequent traveler and longtime Hilton guest, and as a 100% disabled veteran, accessibility and safety are particularly important to me when choosing accommodations. Unfortunately, this stay fell well below expectations. We arrived around 10:30 PM to find the main entrance effectively operating as a construction zone. Signage directing guests to the relocated lobby was minimal and confusing. There were no automatic sliding doors at the entrance — only heavy manual doors — which made entering with luggage difficult and not accessibility-friendly. Because the lobby had been relocated due to construction, the escalator going up was out of service. The only option was to follow posted signs that led us outside the main guest areas, around a service dock, and into a service elevator to reach check-in. Navigating through service corridors late at night was not welcoming and did not feel appropriate for a Hilton property. There was also active construction taking place at that hour. After checking in, we were directed to use a separate elevator bank to reach our floor. The overall condition of the property felt worn, with visibly stained carpeting and a noticeable odor in some areas. When we entered our room, it was extremely hot. The air conditioning had not been turned on prior to arrival, which is surprising given Miami’s climate. After an already difficult arrival process, walking into a warm and uncomfortable room added to the frustration. The balcony view, described as waterfront, overlooked dirty rooftop awnings covered in debris and trash. It did not reflect the quality or presentation we expected. Additionally, while the property is pet-friendly, we observed multiple dogs off-leash in common areas, which raised safety concerns. I understand that renovations are sometimes necessary. However, when major construction significantly impacts accessibility, navigation, comfort, and presentation, guests should be clearly informed in advance and provided accommodations that still reflect Hilton’s brand standards — especially when accessibility is a critical factor. Given the extent of the disruption and the overall condition of the property during our stay, I do not feel the experience aligned with the rate paid or the Hilton reputation.

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