Hilton Cabana Miami Beach Resort

Reviews

• JA

  Julie Abcede

  Jan 2, 2026
  5.0
  We are very thankful for Julian at front desk! He made our stay extra special! We were celebrating the holidays and my birthday. We were able to upgrade our room, and he even sent us a little gift to help us celebrate! We only stayed for one night but he really made our whole stay memorable! Thank you so much Julian! :) (Travel vlogs on "Hong + Julie" on YouTube)
• AK

  Amanda Kate

  Dec 31, 2025
  3.0
  The hotel was nice, besides a few issues. The guy at the pool acted like giving out a towel was coming from his personal home. He was rude and gave a dirty look every time we asked for one. He gave a speech about how we have to bring it right back to him. Ok, we don’t want to keep your towels. I don’t need an attitude everyday when I need a towel. Find someone friendlier for that booth. Second, you have so many cabanas taking up space at the pool there’s never any seats to lay on at the pool on the sun. No one wants to be covered by the cabanas. And last the valet, if I’m paying over 50$ a day for you to take my car and park it, I expect it to not have a dead battery in the morning, a door was left open or a light was left on and your telling me not one person noticed it all night or next day to turn it off so it didn’t kill my battery? We had To have AAA come and replace the battery for 275$. An expense that could have been prevented if I could have parked my own car or someone there took a second to make sure my car was taken care of correctly. Disappointing
• KS

  karan sarai

  Dec 29, 2025
  1.0
  Stayed here for a Christmas vacation and would not stay here again. I travel a lot for work and have stayed in quite a few Hilton properties and this was by far the worst. I was hoping it would be nice due the area and increased cost and it being a 4-star hotel. When i checked-in online, i had requested a specific room and saw that it was available. I informed the front desk right away and they said “for sure”. Once i got my key it was for the other room and i was told by front desk another guest had taken that room which made no sense to me. I wouldn’t even try to argue with the front desk, they are just plain rude. Like others have mentioned the front desk staff is not attentive at all and sometimes no one is even there (was leaving at 5am and no one was there). Once i got into my room, you could tell it was an older room even though i paid for an upgrade. Either way next morning i had to shower with cold water and when i told the front desk at night, i was told maintenance would be back tomorrow. Funny enough, no one ever came to check my shower for the next 3 nights. I had just given up at this point. If you’re planning on staying here, i would look at other properties to ensure you aren’t disappointed and stressed out during your vacation like i was. Also if you have Hilton status, they don’t care. I’m a gold member and was not acknowledged once.
• SS

  sooping saw

  Dec 27, 2025
  3.0
  20% automatic tips on everything but don't expect any good service. I ordered a to-go breakfast and was told 10-15mins wait time. I kindly asked if possible to bring the food to me at the bar, which is no more than 30steps away from the counter. The server rudely said No. With 20% automatically added tip on my $45 order. It's not like they were short of staff. 3 staff stood in front of me and they were not busy. BTW, I Togo breakfast two days in a row, and had the same reqeusts . Same deny of services on both days from different staff. I m a Hilton diamond member and had stayed with many Hiltons. To Hilton manager, Mr Marcus Elliot, with 20% automatic tips on everything, I am expecting some service.
• AJ

  Ashley J.

  Dec 23, 2025
  1.0
  Where can I start. The hotel next-door has a literal jackhammer going all the time and this is not a disclosed either when we booked or pre-arrival. The front desk attendant said she stays here and it keeps her up as well. When we asked to move to another Hilton facility, the front desk referred us to hilton.com who promptly shut us down. They said we could cancel for a refund if the local management agreed. Thanks. We can’t hear each other talk at the pool and we paid for an oceanfront Terrace where we can’t even go have a coffee on because of the noise. I couldn’t cancel our poolside cabanas because they were booked through another company evidently. Overall, just an absolutely horrible experience and it is only day one of a Christmas vacation with the family.

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