Hilton Cabana Miami Beach Resort

Reviews

• JS

  J Brett Salazar

  6 days ago
  2.0
  I am disappointed with the lack cleanness. On Sunday November 16, 2025, I had an overnight stay at a Miami Beach Hilton hotel. Given the room's cost of nearly $400, my experience was disappointing for several reasons. The uncleaniness specifically the shower as the tile was dirty and had many dark areas. The shower door did not close shut completely. There was white spots (looks like paint) on floor as you enter the hotel room leading into the bathroom. The bathroom counter was scratched up and a soap holder was used to cover up area. The balcony had lack of privacy as there was no separation and the neighbors on each side of room can view my room if they peeked over from their balcony. Overall, the spacious balcony and ocean view was nice.
• CR

  C R

  Nov 17, 2025
  1.0
  Worse experience ever. This experience was not only bad in every way it was also disgusting. As someone that has worked for Hilton in the past I was shocked by the lack of service and care of the front desk staff. From arrival they were short and rude, but what was hurtful is when I asked for help from them with my overstimulated autistic daughter. Since our room was not ready I asked if there was anywhere quiet or dark I could take her for a few mins. When they said no, I asked about an empty conference room. They said they were all booked and they couldn’t help. Oddly enough when I looked into the conference room on the same floor of the lobby both were empty and they lied to my face. Lied to not help a little girl. Finally after a long wait we checked into our room. Exhausted from travel and the room was gross. The bathroom was literally not cleaned. Hair everywhere, scratches, rust, nasty dirty carpet. I called them about cleaning the room because we were so tired switching rooms after my daughter was finally able to rest seemed overwhelming, but when I called no apologies came no inquiries about what’s wrong. It was clear staying at a hotel with unprofessional, no customer service, dirty hotel is not somewhere I would be willing to stay and would rather pay double to get away from them and stay somewhere else. It was honestly odd to me how horrible these people where and again as someone that worked the front desk I know how hard people in this role works and hate to give a bad review and shocked by how I was treated. Wish I knew names but an older woman with glasses and the “front desk manager” were the ones that I dealt with. Not that you all would care, but this experience will not only keep me from this hotel but will keep me off this street. Do better.
• SS

  S. Scott

  Nov 12, 2025
  5.0
  If you’re heading to the Hilton Cabana, do yourself a favor and talk to Devin Nieves at the front desk. I’m writing this because he straight-up made my stay awesome. From the second I walked in, Devin had everything handled—check-in was fast, he was super friendly, and he made sure I got all my Hilton Honors perks without me even asking. Gold upgrade? Done. Food & Beverage credit? Already applied. It was smooth. But what really stood out was how easy he was to talk to. Devin’s not just helpful—he’s fun. He knows the area, gave me solid recs on where to eat and what to check out, and just had great energy the whole time. You can tell he actually cares about making people’s stay better. Bottom line: Devin’s a total pro and a big reason I’d go back. If you’re staying there, make sure you catch him—he’s the kind of person who makes the whole place feel dialed in.
• RG

  Robert Gebhardt

  Nov 8, 2025
  1.0
  One of the worst hotel experiences in recent memory. Don’t let the photos fool you as rooms and the overall property do not live up to expectations. Best part of the room was looking at the ocean, but don’t expect any privacy. Balconies have no separation so expect to see your neighbors and have them see into your room. Staff at this property need hospitality training. Every issue I raised was greater with a lukewarm response. The friendliest staff members were the valet team - and we didn’t even have a car. During our 5 day stay one of the two elevator was out of services for 3 day. And the cabs were completely undersized to accommodate guests with large luggage. Spoke to several airline staff who frequent the property regularly and apparently this is a constant issue. I had a neighbor with a dog that would begin parking at 7:00am every morning. When I complained to the hotel desk they said they would speak to the guest, but that was all they could do. They did offer to move us to a new room, but it would be on a lower floor. So basically inconvenience me even more!! If you’re a Hilton honors member there is very little value in the $35 resort fee since you already receive free Wi-Fi and a daily food credit. You are supposed to receive a 10% discount on food purchases but that didn’t happen. I questioned the hotel desk when I checked out and they argued with me saying I already received my discount. They proceeded to check with management who said they would apply the additional 10% but then never followed through. I have stayed at other Hilton properties 50 times this year and was never so disappointed as I was on this stay. Not only would I never return to this location, it actually has me questioning my loyalty to Hilton.
• AS

  Alan S

  Oct 29, 2025
  2.0
  Was a rather disappointing experience all round. When we arrived there was a line of cars waiting to access the ramp at the entrance. There is no self park and the valet is just useless. When we wanted to go out we used the online valet request, but when at the valet desk there was a long line of people waiting for their cars. It was so disorganised. Some people were checking out too, so desperate for their vehicle. When we eventually reached the front of the queue we were told they don’t use the online service for valet - so why is it advertised on your documentation? It was over 30 minutes to get our car! This is NOT appropriate. All this time another line of cars was growing along Collins Ave. Hilton, you need to employ more (and capable) valets given the level of charge for this compulsory service! This disorganisation just bred anxiety for every time we wished to leave and go somewhere, especially for appointments. Security: whilst we were there an alarm sounded telling everyone to leave the property and avoid the elevators. We did this and exited via a stairwell to the side of the building. Once we appeared at the front there was no organisation. No roll call, nothing! The reception staff were all at their normal stations. When asked about the alarm we were informed “it was a false alarm”. Due to the small elevators (only two 6 person cars for the whole building) we decided to retrace our steps to the stairs. The outside door of the building at the stair was wide open. Anybody could be accessing the property for nefarious reasons. We did read later that there has been some break-ins to rooms. So this was not a surprise. Maybe even using the alarm system as a decoy? The room was adequate, but was also tired and dated. The mattress had roll-together. Not what you would expect from a Hilton at this cost. The bar and restaurant were good and come recommended. However, I would not stay here again based on cost and the parking chaos. Do your homework and choose wisely.

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