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Boulan South Beach

3.9
(1119 reviews)

Business Details

2000 Collins Ave, Miami Beach, FL
33139, United States
(305) 674-3315
http://www.boulanmiami.com/

About

Luxury HotelSwimming Facility
Discover one of Miami’s most intimate and luxurious hotels, located less than a block from the Atlantic Ocean in the heart of South Beach’s vibrant Collins Park neighborhood.

Location

Boulan South Beach
2000 Collins Ave, Miami Beach, FL
33139, United States

Hours

Reviews

3.9
1,119 reviews
5 stars
692
4 stars
102
3 stars
64
2 stars
55
1 star
206

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many guests praised the friendly and attentive staff, particularly highlighting the exceptional service provided by staff members like JJ and Nicolas.

Cleanliness

While some guests reported excellent cleanliness, others noted issues such as dirty rooms and bathrooms, indicating inconsistency in housekeeping standards.

Room Quality

Several reviews mentioned outdated and poorly maintained rooms, with issues like malfunctioning appliances and inadequate cleanliness.

Check-in Experience

Multiple customers expressed frustration with the check-in process, citing long wait times and issues with room availability.

Hidden Fees

Guests frequently complained about unexpected charges, including high resort fees and deposits that were not refunded promptly.
  • NA
    Nova Atia
    Feb 24, 2026
    1.0
    Staff is friendly, but there are a few issues with this hotel. #1 our shower did not get hot water. The sinks had hot water, just not the shower. #2 the refrigerator in our room kept malfunctioning and beeping because it wasn’t staying cold. This was very disruptive to our sleep. #3 the blackout curtains do not go all the way across the wall, so there is considerable light leak from the window. #3 one side of the closet door was broken, so I had to go through the other side and walk to the end of the closet to retrieve the ironing board and iron. Not a huge deal, but worth noting.#4 The shower door doesn’t seal, so tons of water ends up on the bathroom floor when showering. #4 the rooms are ok, but they definitely could use a fresh up The walls are dinged up pretty badly, furniture is dirty and damaged. #5 the shower could have been cleaned better. There was black mold on the hardware for the door and along some of the tile seams. #6 BE AWARE THAT THE RESORT FEE WILL BE CHARGED SEPARATELY FROM YOUR RESERVATION. Don’t be fooled by the price of your reservation. You will get an additional charge after you leave.
  • JC
    Juli Cadenas
    Feb 23, 2026
    5.0
    Absolutely wonderful stay! The hotel was spotless, beautifully designed, and very comfortable. The staff went above and beyond to make us feel welcome. I would definitely return.
  • AB
    Alicia Bardazza
    Feb 23, 2026
    5.0
    From check-in to check-out, everything was seamless. The room was spacious and quiet, and the overall atmosphere felt very upscale. Highly recommended for anyone visiting the area.
  • KW
    kellie witham
    Feb 21, 2026
    5.0
    Hit the rooftop pool for a beautiful day in the sun with the best bartender, JJ! Delicious drinks and fantastic service! Worth the stay! The Paradise Bliss and Boulan Punch 🍹is delicious!
  • EF
    Ephraim Frenkel
    Feb 17, 2026
    1.0
    STAY AWAY. We prepaid for their most expensive room. They gave the room to someone else. Front desk, said, "sorry there is nothing we can do". Only after 30 minutes and manager showing up. did they offer us a "cheaper room" and offered to give us 20% back. (It's been one week and still no refund) . (I found out from a staff member that the room we reserved was available?!?!) Rooms are mediocre. Only one plug in the outlet next to the beds worked. What surprise in the morning to find my phone not charged. The room telephone didn't;t work. I asked three times for it to repair and no one showed up. Find a better place to stay!

Frequently Asked Questions About Boulan South Beach

What are the check-in and check-out times at Boulan South Beach?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM.

Does Boulan South Beach allow pets?

Yes, dogs are allowed and pets are welcome at Boulan South Beach, but cats are not allowed.

Brand Certified Facts from Boulan South Beach

Boulan South Beach partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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