Business Details
About
HotelBest Western
At the Best Western Plus Chain of Lakes Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Chain of Lakes Inn & Suites will stand out among other hotels in Leesburg,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Chain of Lakes Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Chain of Lakes Inn & Suites
1321 N 14th St, Leesburg, FL
34748, United States
Hours
Reviews
4.0
636 reviews
5 stars
319
4 stars
160
3 stars
56
2 stars
33
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from front desk staff, with reports of rudeness and unprofessional behavior.
Cleanliness Issues
Several guests reported cleanliness problems in rooms and common areas, including dirty bathrooms and unkempt facilities.
Room Quality
While some guests appreciated the cleanliness and comfort of the rooms, others noted issues such as outdated decor, malfunctioning amenities, and unpleasant odors.
Breakfast Experience
Feedback on breakfast was mixed; some enjoyed the variety while others found it lacking in quality and presentation.
Location Concerns
The hotel's location received mixed reviews, with some guests finding it convenient while others noted difficulties accessing the property.
- TDTimothy DunnDec 6, 20251.0Terrible location. Don't let the name fool you. I would NOT give this owner my business, he does not deserve it.
- BMBelinda MeyerNov 16, 20251.0Front desk staff member was completely unprofessional and rude. He refused to address our concerns and left us at the front desk, after walking away cursing, for over 15 mins. He refused to allow us to speak with a manager or even provide his name or information. ABSOLUTELY do not recommend!
- GGGrandImperialYankeeOct 29, 20255.0Great rooms, spa and pool main attractions
- BGBrenda GaddySep 30, 20255.0We loved our stay at this hotel. Lloyd was our check in gentleman and he is perfect for this position. He went above and beyond to be kind, knowledgeable, and professional. He truly cared about our stay. It was a delightful way to begin our stay! The room was super clean and the towels had cute designs. The mirror lights up so be sure to check it out during your stay, it's pretty neat. The room was super quiet and as always, I love their pillows! The place was a great choice for us and we would definitely stay here again if in the area. Smiles!
- NGNatali GonzalezSep 28, 20251.0Where should I start? Let’s begin with the fact that I have two certified service dogs—one for myself and one for my husband. The front desk would only allow me to have one service dog without charge and made me pay for the other, despite being provided documentation. This is a direct violation of the Service Animal Law. Next, when we entered our room, the AC was off and the room had a damp, unpleasant smell. Even after running the AC for hours, it barely worked, and the room remained hot and uncomfortable. I wasn’t able to get proper rest, so my husband asked the front desk to change rooms. They claimed the hotel was full, which seemed highly unlikely given the low tourism rate in Leesburg. After a miserable night, we asked for a late checkout so we could at least rest a little longer. The front desk denied the request outright, saying they would charge us even for one additional hour. Breakfast was another disappointment. When I walked into the breakfast area, both staff members were sitting at a table on their phones. I politely greeted them with a “Good morning,” but neither bothered to look up or respond. The lack of professionalism and courtesy was astounding. Overall, this was a horrible experience. I usually stay at Best Western because my husband is a former employee and speaks highly of the brand. However, moving forward—especially since we will be visiting more often for work—we will not be staying here again, nor will we recommend this location to our clients.
Frequently Asked Questions About Best Western Plus Chain of Lakes Inn & Suites
Does Best Western Plus Chain of Lakes Inn & Suites offer free breakfast?
Yes, complimentary breakfast is available at Best Western Plus Chain of Lakes Inn & Suites.
Is there a fitness center at Best Western Plus Chain of Lakes Inn & Suites?
Yes, the hotel features an in-house fitness center for guests.
Are the rooms at Best Western Plus Chain of Lakes Inn & Suites smoke-free?
Yes, this is a smoke-free property.
Is Wi-Fi available at Best Western Plus Chain of Lakes Inn & Suites, and is there a charge?
Free Wi-Fi is available throughout the hotel and in all guest rooms.
Does Best Western Plus Chain of Lakes Inn & Suites have a hot tub?
Yes, the hotel offers a hot tub for guest relaxation.
What are the operating hours of Best Western Plus Chain of Lakes Inn & Suites?
The hotel is open 24 hours a day, every day of the week.
Where is Best Western Plus Chain of Lakes Inn & Suites located?
It is located at 1321 N 14th St, Leesburg, FL 34748, USA.
Are there any laundry services near Best Western Plus Chain of Lakes Inn & Suites?
Yes, multiple venues named Cleaner Laundry, offering dry cleaning and laundromat services, are near the hotel for guest convenience.
What nearby religious organizations can guests visit near Best Western Plus Chain of Lakes Inn & Suites?
Higher In Glory Ministries is a religious organization located near the hotel for guests interested in local spiritual services.
How can nearby places like Cleaner Laundry help guests during their stay at Best Western Plus Chain of Lakes Inn & Suites?
Guests can use nearby laundry and dry cleaning services like Cleaner Laundry to refresh their clothing conveniently during extended stays.