II
Ilove2travel!
Feb 21, 2026
For reference, I travel for work three weeks out of every month. I stay at a lot of hotels all in the Hilton chain. I’ve stayed of many Hamptons and I’ve never stayed at one like this. I can’t explain it, but the housekeeping team made you feel like family and that you were in a different experience. They truly were so friendly. I do not know the woman’s name, but I want the manager to please recognize her. I checked out February 20, 2026 right at 11 AM. And she was outside of room I think 516. If you are the manager, please look up who this person was. I have never in my life met someone as kind as her. She goes above and beyond when no one is watching. And that is huge. I mean from the little things she did with the toilet paper with a cute pink wrapping on the outside, I mean, I’ve never once seen that even at the nice Hilton’s. Then the towel folded pretty on the bed. Even the bathroom had a cool little coastal towel design. I mean this woman is so creative and so friendly. I had a very nice conversation with her. I can tell she loves her job. She even took the time to show me the towel she makes, and she was so passionate about it. I am a regional manager for my company. If I had an employee like this, I would want to know about it. Please ask escalate this up that this woman I mean, she goes above and beyond. I can’t even begin to explain the kindness and the aura around her. I felt like I was at a five star hotel just being in her presence. She truly is phenomenal customer service. Is this Hampton in the Best location? No. But I would come back just to have an experience with her again. Thank you & God bless her.
JC
Jose Cortes
Dec 29, 2025
Initially I had no intention of leaving a public review and planned to keep this matter private with corporate. However, after receiving a follow-up call from Eileen—during which she acted incredulous and implied that we were dishonest about the incident—I feel compelled to share our experience.
On 12/28, my wife and I stayed at this hotel because it is the closest lodging to Largo Hospital, where a family member was undergoing a medical procedure. At approximately 7:30 a.m., we left our room and exited the building into the parking lot. We then decided to return inside to eat the hotel’s complimentary breakfast. Upon re-entering the lobby, my wife went to use the restroom while I proceeded to the breakfast area.
While there, I was approached by Eileen, the front desk attendant, who said, “Sir, you need to leave.” Confused, I asked why. She repeated, “You need to leave.” I replied, “No,” and she then demanded my room number. Taken aback by her tone and approach, I asked why she needed that information, as I had no idea what I had done wrong. She responded by saying she would call the police. I told her I would wait for them and sat down at a table in the breakfast area, in full view of other guests who witnessed the exchange.
Shortly after, I stopped another employee passing by and asked if she was the manager. She confirmed she was, and I explained what had just occurred. She asked for my room number and last name, which I provided. A few minutes later, the manager returned with Eileen and apologized. The explanation given was that they believed I was “with someone else who came in and went straight to the bathroom,” which they stated was the “first clue.” I was again confused in what that meant. I informed her that the person she was referring to was my wife. The manager apologized again.
They attempted to justify the situation further by saying I resembled someone who is not a guest and frequently comes in to eat the complimentary breakfast.
After my wife returned from the restroom, we went to leave the hotel. At that point, Eileen stopped us, apologized to both of us, and offered free chips or cookies as compensation. We declined and left.
My wife later contacted corporate to report the incident, but to express how humiliating the experience was and so the situation could be addressed to prevent it from happening to others. Following that complaint, Eileen called my wife directly. During this call, she acted shocked and attempted to minimize and deny what occurred—stating she never asked me to leave, never threatened to call the police, and implying that we were misrepresenting the situation. She also stated durning that call, “I offered you free items (food) from our store, what is it that you want from our hotel?”
My wife made it clear she wanted nothing and asked whether approaching a guest in the manner she did was appropriate or professional.
If Eileen truly believed we were not guests, there were several appropriate ways to handle the situation. She could have greeted or questioned us in the lobby, discreetly pulled me aside, or waited for my wife to exit the restroom to confirm our status—rather than confronting me publicly in front of other guests.
The most troubling part of this experience was being contacted afterward by Eileen only to be told that the incident did not happen as it clearly did.
Given that this is a hotel I’d assume it would have extensive security cameras, management should be able to review both video and audio footage to verify that these events occurred exactly as described. I feel like my wife and I were profiled. Did we not look and act like guests? Is this standard practice to ask people to leave without verifying if they are even guests, to humiliate them publicly?
Upon reading other reviews, I’m not surprised that this isn’t their first complaint against Eileen and her customer service.