Staybridge Suites Lakeland West by IHG

Reviews

• JO

  Jason Ochoa

  Feb 23, 2026
  5.0
  Not only do they have free breakfast! The selections are great with even a fountain soda machine. Free laundry machines. Nice rooms with a kitchen with a tall fridge, hot surface for cooking, dishwasher, garbage disposal, office desk. I would definitely comeback here.
• DA

  DrainCam & Jumbo Plumbing Admin

  Feb 13, 2026
  5.0
  Our stay was wonderful. The social evenings were very pleasant. Terrie was hospitable and friendly. We would recommend staying here.
• RC

  Rob Carey

  Feb 6, 2026
  1.0
  Review – Lakeland, FL (3855 Don Emerson Dr.) I stay in hotels constantly for work and typically choose brands like Holiday Inn Express, Holiday Inn, and similar business-class properties. This is not a hotel I would normally book, but I gave it a chance. First, credit where it’s due: Drew at the front desk was excellent. Friendly, professional, and genuinely helpful during check-in. He did a great job and represents the hotel well. One of the housekeepers I interacted with was also very kind. That said, the property itself is clearly worn and not very clean. There was dirt on the floors in the elevator and hallways, the walls are scuffed and dirty, and the room itself was just okay at best. You can hear people clearly through the walls, and because of the courtyard layout, noise carries easily. There was a party nearby that was impossible to ignore. I was still prepared to stay a couple of nights and deal with it. My colleague was scheduled to remain here for roughly nine weeks for a project, so we were willing to tolerate the condition for convenience. The problem came when our client left early and postponed the project until Monday, forcing me to return to the hotel mid-day and request an early checkout. The front desk staff tried to help, but the General Manager refused to come out and speak to me, choosing instead to stay behind closed doors and deny any flexibility. Charging a full additional night—not a half day, but a full night—under these circumstances is incredibly shortsighted, especially for a frequent traveler with elite status. A half-day charge would have been reasonable. Waiving the charge entirely would have been smart business. Instead, that decision caused us to move our entire team to the Hilton Garden Inn next door, which is cleaner, quieter, competitively priced, and includes breakfast. Congratulations—you may have made about $100 today, but you lost thousands of dollars in future business. I was willing to put up with the condition of the hotel for a short stay, but poor leadership and rigid, guest-unfriendly policies are a dealbreaker. Refusing to even meet a loyal guest face-to-face is unprofessional and frankly rude. I would not recommend
• RH

  Richard Hayes

  Feb 5, 2026
  5.0
  Dree was outstanding he made our stay amazing . Thanks for the great service. I would recommend this hotel .
• AR

  Al Roden

  Jan 23, 2026
  5.0
  You can walk from the airport, not kidding. Avis closes around 9:30 pm , just walk maybe 1000’ check in then walk another 1000’+/- 7/11 has everything you need. Wake up to a great breakfast. The staff is so cool I thinks I made friends.

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