Hilton Garden Inn Lakeland

4.2
906 reviews
Get DirectionsCallWebsite

Business Details

3839 Don Emerson Drive, Lakeland, FL
33811, United States
(863) 647-0066
https://www.hilton.com/en/hotels/mcolagi-hilton-garden-inn-lakeland/

About

Hotel
The Hilton Garden Inn Lakeland hotel is located at the Lakeland Linder Regional Airport; centrally located between the cities of Orlando and Tampa and a perfect location for the business or leisure traveler. This 105 room hotel will provide a relaxed atmosphere, deluxe accommodations, full service restaurant/bar and friendly and attentive service to go along with it.

Location

Hilton Garden Inn Lakeland
3839 Don Emerson Drive, Lakeland, FL
33811, United States

Hours

Reviews

4.2
906 reviews
5 stars
528
4 stars
205
3 stars
71
2 stars
38
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and accommodating staff, highlighting individuals like Imane, Donna, and Karen for their exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting mold and bugs.

Noise Complaints

Guests frequently reported noise issues, particularly from outside traffic and loud appliances, which disrupted their sleep.

Service Consistency

There were mixed reviews regarding service consistency, with some guests experiencing excellent service while others faced significant issues with communication and responsiveness.

Amenities and Maintenance

Guests noted problems with amenities such as the pool and hot tub being out of order, as well as maintenance issues like broken appliances and unclean areas.
  • RS
    Richard Singh
    Nov 16, 2025
    3.0
    3star
  • LC
    Liz Chrestman
    Oct 31, 2025
    5.0
    Francisca is dynamite! We had an issue with our blind, asked for help and Francisca ( the GM) was in our room. Fixed it herself within 5 minutes. Everyone is so nice. Location is perfect. I only stay at Hilton properties and this is a great one!
  • KB
    Kellie Brandner
    Oct 28, 2025
    1.0
    Never again.
  • BB
    Bill
    Oct 18, 2025
    5.0
    Very nice! Clean. They kept in contact with me through text and email so I never wondered about my check in. I picked my room and checked in flawlessly.
  • CB
    CL Bone
    Aug 13, 2025
    5.0
    I travel for business and I will say, when I can stay here, I do! From the moment I walk in, I feel appreciated and welcomed back. Literally from walking through the door, although my app will open my door, they always have a key ready for me and I am greeted by all. Throughout the last month or so, I have stayed multiple nights and have encountered such a great crew...Francisca, Opal, Karen, Eszline, Hunter, Iman, Emily, Gabby, George, and Lexi. Also, the housekeeping and maintenance department! I hope I did not forget anyone but these staff members need to be recognized! I give them all a 5 STAR review. They will always go out of their way to make sure everything is perfect. I wish I knew everyone's name because they all need to be recognized!
Read more reviews on Google

Frequently Asked Questions About Hilton Garden Inn Lakeland

What accessibility features are available at Hilton Garden Inn Lakeland?

The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.

Is breakfast included at Hilton Garden Inn Lakeland?

Breakfast is available for guests at the hotel.