Many customers reported excessively long wait times, often exceeding 60 minutes, which detracted from their overall experience.
Ride Experience
The ride is generally well-received for its charming atmosphere and detailed animatronics, particularly appealing to fans of the Frozen franchise.
Staff Interaction
Some reviews highlighted issues with staff behavior, particularly at the entrance, which negatively impacted customer satisfaction.
Ride Quality
While the ride is enjoyable, some customers felt it lacked excitement and could benefit from updates or renovations.
BS
Basilio Sanchez
Jan 4, 2026
5.0
Les encantó a mis hijas. Es una atracción como las de siempre pero con última tecnología. Los movimientos de las caras de los personajes son perfectos
VR
valar Rajesh
Dec 27, 2025
5.0
During peak crowds (holidays, weekends), wait times can climb even higher—sometimes well over an hour, and on rare busy days even exceeding 100 minutes.
TM
Tyler Moss
Dec 20, 2025
5.0
Cast members at the end of the line were so friendly and helpful!! I loved how they actually spoke in Norwegian to each other, so cool!
SK
Sonja Kerst
Dec 18, 2025
2.0
Total disappointment. Waited an hour to ride and was not worth the wait. It's like they "tried" to make it a good ride, but totally not. Don't waste a lightning Lane pass on this ride.
TW
Tori Wipp
Dec 1, 2025
4.0
The attraction takes you on a boat ride through Arendelle with animatronics of the characters and songs from the film. From the moment you enter the line, you’re immersed in the Frozen world, which is a big part of the ride’s appeal.
Once onboard, you go through scenes featuring Anna, Elsa, Olaf, Kristoff. The highlight is the moment your boat moves backward into Elsa’s ice palace as she sings Let It Go. The animatronics look great and the atmosphere is overall an enjoyable experience.
That said, the ride is surprisingly dark. Many sections are dim with loud sound effects and that can be scary for young kids, even if they love the movie. There are a couple of unexpected drops as well which might catch children off guard.
One of the biggest downsides is the wait time. Frozen Ever After consistently draws long lines, although not as bad as when the attraction was first released. While the ride is charming and well done, it’s hard to justify waiting more than 60 minutes to experience it. Overall it’s a lovely ride with details and great moments for Frozen fans, but unless you catch it at a shorter wait time or use a Lightning Lane, it’s probably not worth standing in line for over an hour.
Frequently Asked Questions About Frozen Ever After
What is 'Frozen Ever After' and what experience does it offer?
Frozen Ever After is an amusement park ride at Epcot where you voyage to Arendelle aboard an ancient Nordic vessel to enjoy a musical tour of the wintery world of Frozen.
Where is Frozen Ever After located?
It is located at 200 Epcot Center Drive, Epcot, Lake Buena Vista, FL 32830, USA.
What are the operating hours of Frozen Ever After?
Frozen Ever After is open daily from 9:00 AM to 9:00 PM.
What payment methods are accepted at Frozen Ever After?
Accepted payment options include American Express, Cash, Contactless Payment, Diners Club, Discover, MasterCard, and Visa.
How can I contact Frozen Ever After for inquiries or reservations?
You can reach Frozen Ever After by calling the main phone number at +1 407-939-5277 or the local phone at +1 407-939-2273.
Is Frozen Ever After currently open to visitors?
Yes, Frozen Ever After is currently open and not closed.
What official websites or social media pages can I visit to learn more about Frozen Ever After?
Visit the official website at https://disneyworld.disney.go.com/attractions/epcot/frozen-ever-after/. You can also follow them on Pinterest (https://www.pinterest.com/waltdisneyworld), YouTube (https://www.youtube.com/@DisneyParks), Facebook (https://www.facebook.com/waltdisneyworld), and Instagram (waltdisneyworld).
What nearby attractions can guests visit before or after enjoying Frozen Ever After?
Nearby attractions include Turtle Talk With Crush, SeaBase Aquarium, Gran Fiesta Tour Starring The Three Caballeros, and Living with the Land, all located within Epcot for additional entertainment options.
Are there dining options near Frozen Ever After?
Yes, nearby dining options include Coral Reef Restaurant for seafood, Kringla Bakeri Og Kafe for Norwegian treats, Le Cellier Steakhouse, and Biergarten Restaurant among others.
How can visitors access Frozen Ever After using public transit?
Visitors can use the Monorail Station - Epcot, located nearby, for convenient access to Frozen Ever After and other parts of the Disney World Resort.