Business Details
About
Tourist Information Center
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Each location also provides detailed guides for Guests with Disabilities and other important theme park and Disney Springs information.
Location
Disney Springs Welcome Center Guest Relations
1486 East Buena Vista Drive, Lake Buena Vista, FL
32830, United States
Hours
Reviews
4.3
346 reviews
5 stars
259
4 stars
29
3 stars
14
2 stars3
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with several specific mentions of employees going above and beyond to assist.
Accessibility Issues
Some reviews highlighted challenges faced by disabled guests, including difficulties in accessing services and facilities.
Long Wait Times
Several customers reported long wait times for assistance, particularly at guest relations, which negatively impacted their experience.
Mixed Experiences
While many had positive interactions, there were notable complaints about unhelpful staff and poor service in certain situations.
Pricing Concerns
Customers expressed dissatisfaction with high prices for services and products, feeling that the value did not meet expectations.
- WWwilliam williams3 days ago5.0Great place, the manager was fantastic, helped us solve our issues, very friendly!
- MSMaria SalaNov 16, 20255.0Perfect spot to ask questions.
- BTBernard (TAO888)Nov 11, 20251.0Le client n'est plus "ROI" . à la moindre question pour résoudre éventuellement une procédure= l'accueil du service clients vous donne un papier avec un numéro de téléphone et débrouiller vous avec.... Aucune aide à la traduction ou d'obtenir une personne parlant votre langue (le traducteur de votre téléphone ne suffit pas dans certains cas)
- JSJessica SeylNov 11, 20251.0This is the worst Disney customer service you can get. Kira sold us a Florida resident annual pass even though 10 days later after spending $1,000 our address got flagged for being an RV address. Yes, we stopped reading the fine print because the state of Florida issued an ID with the address we presented to them. We had absolutely no idea that Disney would not accept the address when the state of Florida did. We came back and talked to Peyton who basically told us that we just needed a brick and mortar home address on any legal document and they should accept the address. Mind you we had another address that they also wouldn't accept during that visit. Came back with the legal document and talked to Bill. Bill immediately started reading the notes on our case and basically knew they were never going to accept the new address we were trying to use. He proceeded to ask if we had months of the address or a utility bill. So at this point no one has been straight with giving us answers. No one. Oh and absolutely no one has the authority to give any straight answers. They go behind this door like they are visiting the wizard on Wizard of Oz, then you stand there for what seems like forever before they come back. I'm so disappointed in Disney for not flagging our address from the very beginning. You can't tell me that a billion dollar company can't get a system that flags addresses at the time that they get your money. So now we are faced with do we want a $1 refund or spend $2400 more that we were NOT planning on spending. I guess if you do this to enough people you probably make a lot of money. So completely frustrating and disappointing. I will NEVER return to this "welcome center."
- TWTim WeinbergNov 10, 20254.0Nice that they have free parking but they make up for it in the stores $$
Frequently Asked Questions About Disney Springs Welcome Center Guest Relations
What languages are the Guide Maps available in at Disney Springs Welcome Center Guest Relations?
Guide Maps are available in English, Spanish, French, Portuguese, German, and Japanese.
What are the operating hours of the Disney Springs Welcome Center Guest Relations?
The Welcome Center is open daily from 10:00 AM to 11:00 PM, with extended hours until 11:30 PM on Fridays and Saturdays.
Where is the Disney Springs Welcome Center Guest Relations located?
It is located at 1486 East Buena Vista Drive, Lake Buena Vista, FL 32830, USA.
What payment options are accepted at Disney Springs Welcome Center Guest Relations?
They accept American Express, cash, contactless payments, Diners Club, Discover, Mastercard, and Visa.
How can I contact Disney Springs Welcome Center Guest Relations by phone?
You may call the main phone number at +1 407-939-5277 or the local phone at +1 407-939-2273.
What special services or information does Disney Springs Welcome Center Guest Relations provide?
They offer detailed guides for guests with disabilities and provide important information about theme parks and Disney Springs.
What are some nearby entertainment venues to Disney Springs Welcome Center Guest Relations?
Nearby entertainment includes Cirque du Soleil shows like La Nouba and Drawn to Life by Cirque du Soleil, as well as the Disney Springs House of Blues venue.
Are there dining options close to Disney Springs Welcome Center Guest Relations?
Yes, nearby dining options include City Works (American restaurant and sports bar), The Smokehouse (barbecue and American restaurant), and The Cheesecake Factory.
Where can I shop near Disney Springs Welcome Center Guest Relations?
Nearby shopping includes SuperDry for fashion, the House of Blues Company Store for clothing, and Goofy's Candy Co. for sweets and gifts.
How can nearby attractions help enhance my visit to Disney Springs Welcome Center Guest Relations?
Visitors can enjoy entertainment shows like Cirque du Soleil, dine at various restaurants such as Jaleo and Splitsville, or explore shops and candy stores before or after visiting the Welcome Center.