Business Details
About
Tourist Information Center
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Each location also provides detailed guides for Guests with Disabilities and other important theme park and Disney Springs information.
Location
Disney Springs Welcome Center Guest Relations
1486 East Buena Vista Drive, Lake Buena Vista, FL
32830, United States
Hours
Reviews
4.3
352 reviews
5 stars
263
4 stars
29
3 stars
14
2 stars4
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who went above and beyond to assist.
Mixed Experiences
While some guests reported excellent service, others experienced frustration with long wait times and unhelpful interactions, particularly regarding ticket issues.
Accessibility Issues
Several reviews mentioned challenges related to accessibility, including difficulties in obtaining assistance for mobility devices and a lack of empathy from staff in certain situations.
Atmosphere and Offerings
Customers enjoyed the vibrant atmosphere and variety of shopping and dining options available, noting it as a great place to visit even without going to the parks.
- DWDon WOo4 days ago5.0Pleasant, helpful and always beautiful women around. Can't go wrong 👌
- LMLucia MoratoJan 2, 20265.0Couldn’t be happier with the service provided when we had issues with our MagicBands. Kip was extremely helpful and friendly and gave us all the tips and tricks to get the best out of our bands! Amazing customer service!!!
- LVLindsay VDec 13, 20255.0They were so kind and helpful on our recent trip! If you're celebrating anything here's where you can pick up the buttons/pins!
- NPNeena PestridgeDec 9, 20252.0Our double stroller was stolen right in front of rainforest cafe stroller lot. We went to report it and they couldn’t care less. Security told us there wasn’t much they could do besides wait to see if it turns up at the end of the night. They also cannot pull footage, even though there are cameras everywhere. When we filled out the report with guest relations they seemed annoyed and little compassion for the issue. There is zero follow up, even though they said we would be contacted within 72 hours after, or immediately if they found the item. We are stuck paying for full retail price for a rental stroller because we didn’t purchase insurance for THEFT. Apparently this is rare but don’t trust security or third party companies. Bring AirTags for everything.
- ACAaron CruzDec 5, 20251.0Marlene was not welcoming nor was there any empathy in our whole interaction. I even had to pause the interaction because I felt like she was very rude. I hope no one else experiences this when looking to set up a magical experience
Frequently Asked Questions About Disney Springs Welcome Center Guest Relations
What languages are the Guide Maps available in at Disney Springs Welcome Center Guest Relations?
Guide Maps are available in English, Spanish, French, Portuguese, German, and Japanese.
What are the operating hours of the Disney Springs Welcome Center Guest Relations?
The Welcome Center is open daily from 10:00 AM to 11:00 PM, with extended hours until 11:30 PM on Fridays and Saturdays.
Where is the Disney Springs Welcome Center Guest Relations located?
It is located at 1486 East Buena Vista Drive, Lake Buena Vista, FL 32830, USA.
What payment options are accepted at Disney Springs Welcome Center Guest Relations?
They accept American Express, cash, contactless payments, Diners Club, Discover, Mastercard, and Visa.
How can I contact Disney Springs Welcome Center Guest Relations by phone?
You may call the main phone number at +1 407-939-5277 or the local phone at +1 407-939-2273.
What special services or information does Disney Springs Welcome Center Guest Relations provide?
They offer detailed guides for guests with disabilities and provide important information about theme parks and Disney Springs.
What are some nearby entertainment venues to Disney Springs Welcome Center Guest Relations?
Nearby entertainment includes Cirque du Soleil shows like La Nouba and Drawn to Life by Cirque du Soleil, as well as the Disney Springs House of Blues venue.
Are there dining options close to Disney Springs Welcome Center Guest Relations?
Yes, nearby dining options include City Works (American restaurant and sports bar), The Smokehouse (barbecue and American restaurant), and The Cheesecake Factory.
Where can I shop near Disney Springs Welcome Center Guest Relations?
Nearby shopping includes SuperDry for fashion, the House of Blues Company Store for clothing, and Goofy's Candy Co. for sweets and gifts.
How can nearby attractions help enhance my visit to Disney Springs Welcome Center Guest Relations?
Visitors can enjoy entertainment shows like Cirque du Soleil, dine at various restaurants such as Jaleo and Splitsville, or explore shops and candy stores before or after visiting the Welcome Center.