Disney's Pop Century Resort

Reviews

• AC

  Aubrey Collins

  4 days ago
  2.0
  I’ve stayed here before and enjoy it because of the convenient location of the Skyliner. I planned to make this my go-to resort for any return to Disney whether that be with friends again or with my family. After this past stay, I will not be staying here again for lack of trust in the staff. I arrived Saturday midmorning and left my bags at guest services. After the Princess Half Marathon Expo, I saw on my app that my room was ready. I came back to my room, called guest services to request my luggage be brought up, and left for dinner in Disney Springs. I took my AirPods out of my purse to leave in the hotel room while I went out to dinner. When I came back that night, my luggage had been delivered but my AirPods were gone and I was able to track them to a home address in Kissimmee, FL. I told the hotel, they sent security to my room, and advised me that my only option was to file a police report when I said I would just like to be refunded for the cost of my AirPods. I later talked to the hotel at checkout and asked them again if I could just be refunded the cost of my AirPods. They again said there’s nothing they could do and that I should just file a report to get the AirPods back. I’m extremely disappointed in Disney’s customer service. One of their own employees stole a $250 item from me while it should’ve been safe in my locked room that I paid thousands of dollars for. I was anxious the rest of the trip knowing that the people who had keys to my room could come in whenever they wanted to take whatever they wanted. It should’ve been easy to check the cameras or check which employee lived at the address where the AirPods were. It seemed as if they did nothing when they had easy options and were also unwilling to help financially as well. I spent a lot of money at Disney on the hotel, the race, and the parks this week. Left a really bad taste in my mouth about Disney as a whole but especially Pop Century.
• RZ

  R Z

  Mar 1, 2026
  1.0
  This hotel is super clean and the location is extremely convenient. The HUGE issue that we have is that my friends AirPod Pros, that she just purchased for $250, were stolen from our hotel room just hours after check in by the person who delivered our bags to the room. We reported it to security and they came out to hear what happened. They said the “can’t really do anything” even though we were tracking the location of the AirPods. My friend said she just wanted to be reimbursed for them. They told us we could file a police report and that they would “work with police” during their investigation. It is a huge disappointment, especially from Disney which is known for their customer service. We are really disappointed and feeling a major breakdown in our trust with Disney. It is very unsettling that 1. Someone can come in our room without us knowing 2. Someone can take things from our room without our knowledge. 3. Disney doesn’t do anything about it but say sorry and tell us we have the option to file a police report We won’t be staying here again and have honestly lost trust in Disney hotels.
• II

  imymemine_

  Mar 1, 2026
  4.0
  空港からのディズニーバス(ミアーズコネクト)が一番最初に停まるホテルと聞いて、夜中着のフライトだったので即決しました。 聞いていた通り一番最初の停留所で、空港に23:38着のフライトでしたが1時過ぎには部屋に入れました。 フロント棟にお土産屋さんやフードコートもあります。リフィルマグ$21.99(2025年4月時点)を買えば滞在中はドリンクバーが飲み放題です。 ただドリンクバーコーナーはフロント棟かプール横にしかないので、パークで疲れて注ぎに行くのもしんどく、あまり活用できませんでした。(パーク内に持ち込んでパークのレストランのドリンクバーを注いでる方もいましたがセーフなんでしょうか) プール近くにランドリーもあり便利でした。 とにかくポップで可愛くて、ホテル内散策するだけで楽しかったです。 交通手段というよりほぼアトラクションなスカイライナーも通っているので、便利で楽しかったです。 もちろんパークまでのスカイライナーもシャトルバスも無料です。バスも結構本数があり、そんなに待つこともなかったですし毎回座れました。 個人的に気になった点をあげておきます。 ①モーテルのような造りになっていてドアを開けたらすぐ外(部屋に入るとすぐベッド)なので雨だとフロアやベッドまわりが汚れます。虫も入ってきやすいです。 WDWのディズニーホテルはラグジュアリー以外はほとんどこのタイプのようです。 ②ベッドを収納したらテーブルになるタイプなので、ベッドを使っている時はテーブルがなくて不便。 逆も然りでテーブルを使っているとベッドが使えないので、寝転がりたい時にいちいちテーブルを収納しなければならず、飲食物や読み物等も出しっぱなしに出来ないので面倒でした。 ③ベッド下にスーツケースや荷物を入れられるようになってるのでベッドに高さがあり、短足日本人や子どもは気軽にベッドに腰掛けられません。(ベッドをイスやソファ代わりに出来ない) ④追加のタオルとトイレットペーパーを頼みましたが、2時間経っても来ず、3回目の催促でやっと持って来てくれました。 ⑤敷地が広すぎるので、高いですが追加料金を払ってpreferred roomにした方がいいです。離れた棟になると、フロントやバス/スカイライナー乗り場まで10分くらいは歩きそうです。 おすすめは50's60's70's棟です！
• ML

  Megan Lord

  Feb 27, 2026
  3.0
  My family stay at Pop Century for a week and let me start off by saying the team was extremely kind and accommodating. There is always someone available to help when you approach the front desk, which was much appreciated for the concerns we had. For one, there seemed to be a bad seal around our window so every morning there was a pool of water, and the paint was chipping off the wall underneath. We also didn’t have a microwave or trash bags in our room. When speaking to the team, they were very understanding and provided a solution for those issues. We also didn’t realize until we arrived that you have to take the Skyliner to Epcot and we are not a fan of heights. An uber driver informed us we could take the bus to Magic Kingdom and then the tram to Epcot but the uber didn’t cost more than $20. Lastly, we decided to use the laundry facilities and the vending machine kept getting suck plus one of the washing machines didn’t start after I paid but once again the team was very quick to help and provide a credit. Even though we may not be returning here, I do want to give credit to the entire team for helping us through these unforeseen circumstances and encourage anyone to give it a try before making the judgement if it’s best for you!
• FG

  Flor Galera

  Feb 27, 2026
  2.0
  Nos recibieron el día del check in y nadie hablaba español ni intentaban darse a entender (poco entendible para un hotel de Disney que no tenga trabajadores que hablen nuestro idioma) Mi hija pidió los magical extras y después de varios minutos de deliberación dijeron que no podían darnos por no reservar directamente con ellos (🤌🏼) y después encima tienen el tupe de decirnos que no creían que podamos entrar a la habitación en el horario de check in porque estaban desbordados y debíamos esperar (como si fuese problema nuestro) La limpieza un día si un día no 😳 El plan de comidas hacen lo que ellos quieren, ya no nos quedaban snacks y mi hija quería comer solo arroz así que nos cobraron, no podíamos pasarlo como Meal porque ellos lo consideran snack (increíble) si le agregaba pollo si estaba bien 😳😳😳 Me sentí estafada. Tengo entendido que los snack se pueden comer con la mano y es comida más rápida. En China, Argentina y eeeuu el arroz es comida. No han sido nada amables, mala experiencia. No volveremos. Les queda grande ser hotel de Disney

Frequently Asked Questions About Disney's Pop Century Resort