Disney's Polynesian Village Resort

Reviews

• AI

  alissa iervese

  Nov 15, 2025
  1.0
  I am never the type to write a bad review, however on the day we were leaving I left my wedding ring/engagement ring/ and another random ring on the counter. The housekeeper went in the room right when we were leaving. About an hour into our trip I noticed I forgot to put my rings back on. We called the hotel asap and were told we are not allowed to transfer to the front desk and can only fill out a lost and found report. We did about 6 of them over a month. Every time it was emailed to us the case was closed and they were never found. We showed pictures of each ring, the room, and exact location they were left. I was hopeful they would be found because the hotel was 600$ a night and disney is a classy place. I never want to blame anyone but I feel like the only reason I didn't get them back is because they were stolen. After many chats with disney they told me the housekeeper cleans the rooms with the door unlocked and another guest must have come in and took them when the housekeeper wasn't looking. Im doubt that ever happens, especially if someone just checked out, what is someone taking a pillow? Ridiculous. It has definitely made me not want to enjoy disney again. I spent so much money at disney and the hotel for my family to enjoy, disney was not helpful at all with this situation and they didn't even offer any money for me to replace a ring that their staff most likely stole or someone did along the way to lost and found. All that needed to be done was the front desk could have walked to the room and grabbed them. There is no reason it should not have been mailed back to me asap. Beyond disappointed and I thought Disney would have done better. I didn't lose something, it was right out in the open if the house keep is doing their job they should have seen it. Do better disney!!
• PB

  Patricio Burgos

  Nov 15, 2025
  1.0
  11/14/2025 Polynesian resort by Disney orlando The security guy name : Timothy At the time of the security check, I was only going to pick up my wife and child who were inside the resort — it was going to take just one minute. The guard tells me that I can’t enter because they are over capacity and sends me somewhere else, giving me incorrect information and making me lose 30 minutes for what should have been a 1-minute pickup. I don’t know if the guy was making fun of me or what! Because he told me, ‘We’re at full capacity, there’s no space in the parking lot,’ but I drove around outside and the parking lot had several empty spaces!” Thank you for having people with zero empathy who seem more like automated robots Thanks TIMOTHY YOU DO A “GREAT JOB “.
• LL

  LIFE II LENS

  Nov 5, 2025
  3.0
  I what you to think about what you may want from a Disney world hotel based on the price you pay for this hotel. In this case, Disney does a pretty good job at the Polynesian with location and amenities. But I want to point out a very very very cheap and stupid marketing decision this extremely brilliant board has made by not making Disney+ free or providing any Disney movies on demand to those who stay in their hotels. What a stupid decision. I’m baffled. Such a small and important choice they should have made. The opposite is deliberate and penny pinching. Here sitting in this hotel and seeing “Disney on demand” only to receive a prompt to login to my Disney+ account 😂. How absurdly stupid and cheap can you be?? Imagine anyone that didn’t have Disney+ get the opportunity to watch on Disney property? Maybe after their stay, those who don’t have it might feel inspired to subscribe?! As I sit here with this prompt to login, knowing i have an account….ill pass. And unsubscribe. Unbelievable and embarrassing.
• OS

  Orrin Smith

  Nov 2, 2025
  1.0
  Security is rude. I had an Uber Eats food delivery and was told that I cannot meet the customer at the lobby entrance and that I have to find a parking spot in this huge parking lot and walk. He said that if I didn't like that I could turn around and leave. Not very convenient for your guest at all. I met a very nice valet guy and he said next time I can go to the correct place. Also Google maps took me to the employee entrance. Maybe management can tell Google maps to get it right. Another Security lady told me if I don't like your rules I should get a better job. I'm glad that at least your valet guy was nice. Hopefully things will change.
• TC

  Tiago Coelho

  Oct 23, 2025
  3.0
  Notre premier séjour à Disney World remonte à 2016. Comme nous venons d’Europe, nous ne pouvons pas y aller souvent, mais nous sommes tout de même revenus à 4 ou 5 reprises entre 2016 et cette année. Pour ce nouveau voyage, nous attendions énormément de notre séjour au Disney’s Polynesian Village Resort — c’était un rêve pour nous, mais j’avoue avoir été un peu déçu. Les installations sont impeccables : tout est propre, magnifique et parfaitement entretenu. Rien à redire sur ce point. L’hôtel est un peu moins bien desservi que d’autres, mais cela ne nous a pas empêchés d’apprécier le lieu. En revanche, la piscine proche de l’Island Tower était constamment bondée, sans un seul transat disponible. Nous avons dû rester assis par terre, ce qui a été un peu frustrant. Ce qui m’a le plus déçu, c’est le manque total d’attention malgré les informations transmises lors de la réservation et par e-mail avant notre arrivée. Ce séjour faisait partie de notre lune de miel, que j’avais pris soin de signaler à plusieurs reprises, sans jamais recevoir de réponse ni même une petite attention symbolique (comme le pin’s offert à d’autres visiteurs dans ce type d’occasion). J’avais également précisé avoir un problème de genou et demandé une chambre proche du lobby et du monorail. Non seulement je n’ai eu aucun retour, mais nous avons finalement été placés dans l’Island Tower, le bâtiment le plus éloigné de tout. Ma femme souffrant d’une condition médicale temporaire, cela a rendu les déplacements particulièrement difficiles. À notre arrivée, personne ne nous a proposé d’aide avec nos valises, alors que nous en avions manifestement besoin. Nous avons dû tout porter seuls, ce qui a empiré ma douleur au genou et aurait pu être risqué pour elle également. En résumé, notre séjour a eu de très bons moments, mais il n’a pas été à la hauteur de nos attentes. Cela aurait dû être plus magique, surtout pour une occasion aussi spéciale. Nous repartons déçus, malgré notre amour profond pour Disney — j’ai d’ailleurs fait ma demande en mariage à Magic Kingdom il y a deux ans — et notre affection pour l’esprit hawaïen qui devait rendre ce séjour inoubliable. Tout était réuni pour un moment exceptionnel… mais la magie n’a pas totalement opéré cette fois.

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