Disney's Polynesian Village Resort

Reviews

• JM

  Jessica Machristie

  today
  3.0
  We recently stayed at Disney’s Polynesian Village Resort and unfortunately the experience did not meet expectations for a Deluxe Disney resort, especially at this price point. The rooms themselves are a decent size and the location is excellent for getting to the parks, but the soundproofing is extremely poor. The walls and ceilings are very thin you can hear housekeepers throwing trash outside in the mornings, people walking around in the room above you, and conversations or kids crying in the rooms next door. If you’re hoping for a relaxing or quiet stay, this may be frustrating. I also requested a higher floor and a king bed ahead of time but was placed on the first floor right by the pool, which added even more noise and foot traffic throughout the day and evening. Another disappointment was the level of service. For a Deluxe resort, the customer service felt very basic and there was no turndown service offered at all. When comparing this stay to the Deluxe resorts at Disneyland Resort, the difference in service, attention to detail, and overall guest experience is very noticeable. Overall, the Polynesian is beautiful and the location is great, but it felt like we were paying primarily for proximity to the parks rather than the level of comfort and service you’d expect from a Disney Deluxe resort. I’m glad we experienced it once, but I’m not sure we would choose to stay here again at the current price point.
• CW

  Charlie Wilson

  1 day ago
  3.0
  Did Ohana Breakfast. At 53 bucks a pop and food equivalent to free hotel breakfast at best western, I expected more from the characters or show. My wife described as a comedy of calamity... waitress spilt juice, then grabbed napkins under my coffee stir spoon and threw them at the juice she spilt for my daughter to clean up; not to mention she was so rushed that she'd ask a question and leave before an answer could be given... NO i did not tip. Also the ongoing construction outside the widow was ridiculous for the price.
• TT

  Tony

  Feb 26, 2026
  1.0
  Negatives: - No late night food options. I was told best option was McDonalds 20 mins away…. lol no joke. - $1,000/night for room that feels like $150/night - No room service when paying $1,000/night? - No cleaning service when we stood 2 nights - Asked for crib and never got it - Shower water smells like total toilet. I’m not exaggerating. Maybe it’s a FL thing? - Would expect a welcome gift or drinks when checking. Nothing… for $1,000/night - We had two small kids and were given room without bathtub… really?! Positive: - Very close to Magic kingdom and boat ride is nice (although further than taking the rail) - Valet Josh was super nice and helpful
• MG

  Magilla Glub Glub

  Feb 26, 2026
  2.0
  Worst food service I've ever experienced. We stayed for 5 nights and the view of fireworks is great, pool / hot tub is nice, the little hang out spots in the Towers are cool, etc., but the food is HORRIBLE. We had a meal plan so often ordered breakfast or dinner from Captain Cook and they never once got the order right. Once we ordered a mac and cheese for one of my kids, but they forgot it. Once we ordered a chocolate croissant for one kid, they forgot. Once we ordered dinner and after 45 minutes of the app still saying "preparing your order" I came in and found it sitting on the shelf cold and then two hours later while in my room I got a notice that it was ready for pick up. Once I ordered Hawaiian pizza for my daughter, they gave us pepperoni. Over and over again ridiculously simple mistakes on what is already not great food. Super annoying. There is only one option for "snacks" or "quick meals" on site, so we were stuck with the worst restaurant on the planet. We also paid a lot of money for a reusable cup, but the soda machines were always out of sugar drinks and often out of other drinks. My kids were excited about unlimited Fanta options, but they were NEVER able to get a Fanta because the machines were always out of syrup and only offering the diet options (until those were out two and you could only get water from the fancy machines). Our other complaint was with the bedding - they only offer a super thin blanket (a sheet and thicker sheet) for each bed. My younger daughter was literally crying asking why she couldn't have a blanket. We had to set the AC up super warm to keep the kids from crying, but then the adults couldn't really sleep and woke up sweaty every morning.
• SA

  Sean Alderman

  Feb 22, 2026
  5.0
  Long story short, my family was going through a bit of a travel nightmare after Animal Kingdom. Phones dead, shuttle gone, ride services not able to help, 2 year old screaming they wanted to go home, everything that could go wrong was going wrong. We went to Polynesian resort to ask for help and luckily the manager Britnee was there to save the day. They are the embodiment of disney magic. Britnee took every step possible to help us sort through this disaster even though we were not staying at the resort. Thanks to them, we made if back to our resort in one piece. If friendly staff that go above and beyond is a must on your travels, the Polynesian is the spot for you. We will definitely be staying here for our next disney vacation. Thank you again Britnee!

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