SureStay Plus by Best Western The Villages

Reviews

• PS

  Precious Stew

  Apr 28, 2025
  5.0
  I was there for my mom funeral with other family members. Keisha, the manager is a sweetheart. She accompanied our every need. The rooms were clean and spacious. I felt safe and secure, the breakfast was great. Even the guest were friendly. I'm already recommending SureStay in my conversations.
• SM

  Shawnesy Morales

  Nov 15, 2023
  1.0
  We are regulars at this hotel. We loved it up until our most recent 2 night stay. We were put in room 320, where the wifi didn’t work at all. We kept being told it would get fixed and called the service number twice for help. Nothing was done. The morning of check out, we were woken up to an infestation of ants. It was 1am, we had just gotten pizza at midnight and there were hundreds of ants inside the box, in the shower, on the desk and on the floor and carpet. They were everywhere. We told the person at the front desk and were told sorry but you have to call the customer service number. We called and still nothing was done about anything. Prices have also gone up and nothing is being shown for it. We wanted a refund and kept receiving cheap excuses as to why not. I’m so disappointed and will most likely never be back.

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