Westgate Vacation Villas Resort

Reviews

• CC

  Chontaye

  1 day ago
  1.0
  HORRIBLE!!! I have read several reviews from “RENTERS” that their stay was wonderful. Well I’m an “OWNER” that has owned since 1996, and we’re currently staying on the property now for the Thanksgiving holiday and my experience this year has been extremely unpleasant. The deed has been paid in full for a decade now and I guess that since I have chosen not to pay additional money for a more upgraded unit that I deserve to sleep in filth. The first unit that we checked into was in the B building and the room was less accommodating than Motel 6. The second unit we looked at was more modern but only had 1 bedroom to accommodate 3 women and 1 adult male. The third unit that we checked into was renovated but when spraying down the beds with lysol we noticed several bedbugs. When we went back to the front desk for the forth time management immediately disagreed and stated that the pictures that we had taken were of “spiders” and not of bedbugs. They then instead of upgrading our room to one of the rooms that “RENTERS” are ranting and raving over they told me that they could not grant any upgraded rooms to “OWNERS” this week. We were then given a forth room that was in the same building as the third bedbug having room was located in. When we checked in the room the smell of bug spray hit us in the face, the dishwasher was running and all of the ceiling fans were running. This was an extremely disappointing customer service experience since we also had a flight delay earlier and we landed after midnight. Then went to pick up the rental car and was told that they were out of rental cars and to come back in the morning so I ended up spending additional money to rent a car from another rental car company because the resort is over 30 minutes away from the airport. So we ended up getting to the resort after 2:00am and finally checked into the forth room hours later. After this experience I will definitely be looking into selling my timeshare since I was shown that you are more valuable as a “RENTER” than an “OWNER”. I would advise everyone to just attend the timeshare presentation and continue to come as “RENTERS” because as soon as you become an “OWNER” you no longer have the red carpet rolled out for you. The managers on duty were Danielle and Rudy and neither understood the value of customer service. I will also be posting my experience on TikTok, Facebook, YouTube and Instagram.
• DC

  Denise Calvitto

  Nov 17, 2025
  4.0
  Everything was great! Danny was so helpful when we changed resorts without hesitation. The only thing was the heater was broken at the water park and it wasn’t very warm out. We didn’t have hot water one morning and we all took cold showers and when we went to the front desk they really didn’t react or apologize. We asked for a free pass for the day for the water park for our troubles and we were denied. So we paid for the day even though we didn’t stay long
• SU

  sebastian udell

  Nov 17, 2025
  5.0
  Amazing resort and all the staff are super friendly, we had the opportunity of checking in with maijah T. She made the process super easy, we were checked in within 5 minutes. Lots of amenities to explore while your here, they really give you everything you need without having to leave the resort. Im editing this at the end of my stay because I must say if you are looking at a resort to stay at or even buy a timeshare this it the one. The staff are always there to help and they go above and beyond. I can not say thank you enough they made our vacation the best it could be. We will definitely be coming back for many years to come. The amenities, the pools, swan boats, arcades, mini golf, hot tubs, they have it all. If you don't want to leave the resort you don't have to. They make it so you can have your own vacation while staying in property. Of course we left for the amusement parks but we could not get enough of just lounging around relaxing. Hands down the best vacation ive been on and a BIG thank you to everyone who works here and puts in all of their efforts so we all have an amazing stay. If I could give 10 stars I would cause they blew past all my expectations. Special thank you to Kevin, Madison, Shania, Henry, and of course Maijah.
• PD

  Peter Delgado

  Nov 7, 2025
  1.0
  Currently staying here at the resort. If you want to call it a resort. Very disappointing week, Westgate has lost the perfection of the details. Adults can overlook certain things but young children not so much. We are at the onsite waterpark, currently there are zero slides available for my child he is either to tall or not tall enough. The ones he has used the other day are shut down for paint. No one can give a straightforward answer to when the paint will dry. I feel bad for the people who paid for the use and are limited to it's amenities. My other issues are it's difficult to get around the town center, you should be able to access the water park from the town center. Couldn't because the areas you have to walk through weren't open yet. Tried ice cream the other night freezer was broken all the ice cream is out back. Ordered a sundae gets all the way to the toppings and was out of the most important topping. Put up a sign or take it off the menu. Spoke to concierge desk, this is 1030 in the morning supposedly no managers available, one ultimately showed up , look apologies only take you so far. Details matter and Westgate needs to do better.
• YO

  YMarie Ortiz

  Nov 1, 2025
  5.0
  Family vacation visit. Service is good, fast and on point, always covering our needs. Water park is completely cold but it has various places to be including kids. The American restaurant was good but service was awful and slow even when the place was basically empty and the audacity of our male waitress was amazing, he expected us to call him every time we need something even to order food because he was busy talking to colleagues and in the middle of everything he took his lunch brake and did not say anything to us so another coworker came to help. Building 6300 has 2 elevators and 1 is damaged so it was not pleasant to wait for the elevator all the time. We loved the area location, closer to everything and the halloween and fall decorations of the resort was a great touch. Arcade room is cool and entertaining, Also the concierge was so kind letting us know everyday activities and giving options thru the day so we can do with the family.

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