Westgate Vacation Villas Resort

Reviews

• JR

  Justin Rain

  4 days ago
  1.0
  I stayed at Westgate for 10 days and it was an absolute disaster from start to finish. We were traveling with our 8 month old son and requested a Pack n Play. What we received was completely unsafe. The “bed” was only half the bedframe, so when our baby rolled over he fell onto exposed metal frame. He woke up screaming. That is not an inconvenience. That is a safety issue and resulted in sleepless nights on my vacation. Then came the timeshare scam. We were told the presentation would be 90 minutes. It lasted 3 hours. Three. They lied to get us in the room and held us there while our entire day was wasted. They tried pitching us 2 weeks and then fine print was actually only 1 week. It completely ruined a full day of our vacation. Housekeeping? Apparently that only exists if you stay 14 days or longer here. We were there for 10. No one told us this upfront. Four days in, our place smelled like garbage and was getting filthy and finally complained and told us they don’t do housekeeping for us. So I was taking out trash myself and doing our towels in the laundry room. That is not a vacation. That is chores in a hotel I paid good money for. Because we weren’t given proper cleaning supplies and had no housekeeping, the room got so dirty that we ended up with ants by the end of the trip. Ants. It was disgusting. The dishwasher was broken the entire time, so we hand washed dishes every single day. A working kitchen was one of the big selling points of staying there. Turns out that was just marketing. On day one we noticed one of the shower nozzles wouldn’t turn to hot. No hot water in that bathroom. We called. No one ever came to fix it. So we just couldn’t use that shower for the entire stay. And to top it off, everything costs extra. Waterpark? Extra. Mini golf? Extra. Nearly every resort amenity is an added fee, even as a hotel guest. This was one of the most frustrating, disappointing hotel experiences I’ve ever had. Between the unsafe baby bed, broken appliances, no housekeeping, ants, ignored maintenance requests, and a flat out dishonest sales pitch, this stay felt like a cash grab, not a resort. Never again.
• AB

  Angelique B.

  5 days ago
  5.0
  This was my first time staying at Westgate, and the experience exceeded expectations. Alberto demonstrated exceptional professionalism from start to finish. His customer service was not only prompt and courteous, but proactive—ensuring every detail of my stay was squared away without hesitation. It’s clear he takes pride in delivering a high standard of hospitality. The level of attention, respect, and follow-through made a strong first impression and set the tone for an outstanding stay. Alberto represents Westgate extremely well.
• DA

  Dw Al

  6 days ago
  3.0
  I am a Westgate owner and stayed at the Kissimmee, Florida Villas in the GG building on Jan 22-26 2026, and I am writing to formally express my dissatisfaction with the condition and layout of my unit during this stay. First, the televisions are mounted directly to the wall with no accessible ports or outlets, which makes it impossible to connect a gaming device or other personal electronics. As an owner, I expect the accommodations to support basic entertainment needs, especially for families. Additionally, the bathroom layout is extremely uncomfortable. The toilet is positioned so close to the door that I have to turn sideways just to use it. This lack of space is not only inconvenient but unacceptable for a resort that markets comfort and quality to its owners. Lastly, the room itself is very poorly lit and feels dark and unwelcoming. The overall atmosphere and condition of the unit are disappointing and do not reflect the standard I expect as a Westgate owner. Unfortunately, it reminds me of very low-quality housing from my childhood, which is not what anyone anticipates when staying at a Westgate property. I was looking forward to a resolution that reflects the value and commitment Westgate promotes to its owners but that did not occur as of today. I also left the property early because of the lack of accommodation.
• BL

  Brian Lamb

  Feb 3, 2026
  5.0
  My friend and I arrived in Orlando and found our accommodations were less than accommodating. We then rebooked to Westgate Vacation Villas using RCI but ran into issues created by RCI. While at Westgate, we were greeted by Natalie L who was exceedingly welcoming and she proceeded to offer us all the support we needed to complete our stay including talking with the RCI agent and obtaining any additional assistance from her supervisors. We cannot express enough gratitude for all that she did to assist us. We are very pleased with our room at Westgate and look forward to a comforting stay. If only she could have moved the thermostat outside up 30 degrees.😁. Thank you Natalie L and Westgate.
• FF

  Flossie_P

  Jan 27, 2026
  2.0
  When I booked this reservation, I specifically shared that the stay was for my husband’s birthday and that I was hoping to check in early so I could decorate the room as a surprise. I was told at the time of booking that I could call the resort the day of arrival to confirm whether early check-in would be available. However, when I called the resort that day, I was told I would need to physically come to the property and attempt to check in to find out. Considering the resort is about 40 minutes from my home and traffic in that area is consistently heavy, I did not want to risk driving all that way only to be turned away. As a result, I was unable to decorate the room ahead of time and had to do so after checking in with my husband present, which completely ruined the surprise. What made this worse was the response to my initial review. Westgate simply replied that they “hope I consider staying again in the future,” with no acknowledgment of how this situation could have been handled better or any attempt to explain or resolve the issue. That lack of accountability was disappointing. Unfortunately, the issues did not stop there. This stay was intended to be a romantic, child-free getaway for my husband’s birthday. Instead, we were placed in a room adjacent to one with a screaming baby that cried consistently throughout the day and night for the entirety of our stay. Due to concerns since COVID, we always bring our own cleaning supplies, including Clorox wipes and bleach, to clean high-use areas ourselves. When we cleaned and turned on the Jacuzzi, there was visible residue coming out. We had to drain, clean, and run the Jacuzzi three separate times before the water ran clear. To make matters worse, there were ants present around the Jacuzzi area, and one crawled on me while I was sitting at the table eating. That evening, Westgate sent a message asking if we were enjoying our stay. I selected that we were not and provided details. However, at that moment, we chose not to call or complain further because the room was already decorated, we had begun drinking, and the last thing we wanted to do on a birthday getaway was pack up and change rooms. The following morning, I reached out to the resort to report all of the issues. I was offered a 1:00 PM late checkout and told that pest control and housekeeping would need to come to the room to document the concerns. We were not in the room at the time, and I let them know I would advise when we returned. I declined the late checkout, as staying longer in a room next to a crying baby was not appealing when I could simply go home. When we returned to the resort, I contacted the front desk and explained that we had already cleaned the affected areas but that we had videos and photos clearly documenting the issues. I was told that no reimbursement or assistance could be considered unless pest control and housekeeping physically came to the room to document the concerns—even though the issues had already been addressed by us. Given that there was nothing left for them to observe in person, I declined. The next day, we left the resort without formally checking out. Despite providing photo and video evidence, we were again told that nothing could be done because we did not allow staff to enter the room. We did not use any amenities during our stay, as much of the property appeared to be under maintenance, but that was beside the point—we booked this stay solely to enjoy quiet, uninterrupted time together in the room, which we did not get. Overall, we are extremely disappointed with the cleanliness of the room, the noise issues, and, most importantly, the lack of care or effort to meaningfully resolve any of our concerns. If you choose to stay at this resort, I strongly suggest calling for staff to come to your room immediately at the first sign of an issue, regardless of inconvenience, because apparently documentation matters more than guest experience. Update to reply: if you provide your social media page, I would gladly give you whatever details you would like