Westgate Vacation Villas Resort

Reviews

• VA

  valeria Almeida

  5 days ago
  1.0
  Extremely disappointing and misleading experience I had a very frustrating experience with Westgate. We were invited under the impression that we would see a room or receive help with Disney tickets. Instead, we were kept for almost three hours in a high-pressure sales presentation for a vacation plan (timeshare), which was never clearly disclosed upfront. When we made it clear that we were not interested in purchasing anything, the attitude completely changed. The manager became rude, dismissive, and pressured us aggressively, creating an uncomfortable and disrespectful environment. We left without receiving what was promised and feeling completely misled and disrespected. This type of sales tactic is deceptive and exhausting, especially for families and tourists who are on vacation. I do not recommend this experience to anyone. Be very careful and do not attend unless you are prepared for aggressive sales pressure.
• RL

  Raidel Leon

  Jan 5, 2026
  5.0
  Perfect Family Hotel – Endless Activities for All Ages This hotel is an excellent choice for families looking for fun, convenience, and quality time together. From the moment we arrived, it was clear that families are the top priority. There is an impressive variety of activities for both kids and adults, making it easy to stay entertained without ever feeling bored. From interactive games and organized activities to family-friendly entertainment throughout the day, there is always something happening. The kids were constantly engaged, and as parents, that made the experience truly enjoyable and stress-free. The hotel is very well organized, clean, and designed with families in mind. Everything is conveniently located, and the staff does a great job keeping activities running smoothly and on schedule. What really sets this hotel apart is how easy it is to create memorable family moments without having to plan every detail. It’s fun, dynamic, and perfectly suited for families traveling with children. We had a fantastic stay and would absolutely return. Highly recommended for anyone traveling as a family and looking for a hotel packed with activities and great energy.
• MH

  Matthew Hahn

  Jan 3, 2026
  2.0
  This resort was nice and the room was updated, clean, and spacious. That being said the customer service was terrible. This is clearly a place for time share members only. If you plan on staying there for a weekend getaway done expect much. I called for a few extra pillows and was very rudely told that “we don’t do extra pillows!” What resort refuses to provide extra pillows. We were there during New Year’s Eve week and there were very under staffed and a lot of amenities weren’t available. There were a few employees that were very hospitable and nice like Tyler at the American restaurant and Mari and Amanda at los amigos. They close everything very early so if you’re an adult be prepared to find somewhere else to go after 10. The water park is nice but doesn’t allow any alcohol and you will be forced to buy their over priced drinks which only is open from 12-5. The food was really good at all the restaurants but they are only open till 9 on Fridays and ten on Saturdays. Don’t think I will ever come back here
• ED

  Erik Davis

  Jan 2, 2026
  4.0
  Our stay was great. Overall. The rooms were spacious and offered us enough amenities. The service was outstanding from everyone that we asked questions of and got support from. Especially Rachel at the front desk when we were checking in. A couple of complaints for your awareness for future guests. Number one. The patio doors do not lock very well and are easy to defeat to get in. Also, the screen door would not open when it was unlocked even though it looks like the mechanism is working. It does not work properly when it's closed. Also, the floors were rather dirty when we checked in and noticed that first night and our feet were black and the socks were black. Also, entertainment through the television was difficult. Family wanted to watch streaming services for our favorite shows and movies, however, there was no option for streaming on the TV. I purchased a Roku streaming Stick which worked, except the Wi-Fi connection was very unreliable. Excellent signal strength but there would be no way to connect. Overall, our stay was pleasant, everyone enjoyed the pool and the hot tub. Stand by standby
• KT

  Keisha Thomas

  Dec 19, 2025
  4.0
  I really wanted to give this resort a 5, but there were 2 live, giant cockroaches and 2 baby lizards in the kitchen, so I can't give a 5 but an overall 4. I have to give the Villa (room) a 2 bc two big cockroaches is a bit much. It is such a beautiful, family friendly environment. The staff are kind and attentive. There are so many activities that we didn't need to leave the resort at all. We didn't do any of the parks - we stayed at the resort other than going to a magic show. We stayed 6 full days and enjoyed just about every area and activity. Something to think about: we couldn't get on the Swan boats - we were told it was too windy but it wasn't, and on a very windy day, people were on them; also maybe consider the Activity staff having directions and all the supplies they need for activities. The workers don't always know how to make the craft (i.e. body scrub and candles) and didn't have measuring cups or spoons. The girl told us to "wing it". Lastly, the wi fi was awful in our Villa. We dealt with the critters and moved on, but for me - cockroaches especially are unsettling. Not the small ones - the super big ones - both bigger than both my thumbs put together. I do realize this is in Florida, but we do come there to relax and this Villa was supposed to be renovated. Cockroaches, don't help with relaxing. 🙅🏾‍♀️ Nonetheless, I love the new arcade, ice cream/candy shop, and how the resort re did the Town Center restaurant. The last time we were there, the arcade was a small room and the restaurant was an Italian restaurant. Nice touch! Also, the Christmas theme was beautiful. Great job! I've been going to this resort (between this one and Williamsburg) on and off for 20 years. This was the first issue w critters, so I believe it's still a great place to take your family for a great vacation experience!

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