Holiday Inn Resort Kissimmee by the Parks by IHG

Reviews

• SF

  Scotty Fulford

  2 days ago
  1.0
  This stay has been horrible. Our room, the halls, the entire resort smells of mildew. The AC barely works, I requested a fan and was told they don’t have those. Before I even booked this “resort” I called to verify they had EV charging. Upon arrival everyone had different answers, giving me incorrect information on the chargers and never had the chance to use any of them due to cars just sitting there. My room has not been cleaned, I’ve requested towels and still haven’t received them. All of my dirty towels are just piled up in the room awaiting house keeping. It’s been a true nightmare here and I will leave a 1 star on all platforms and inform all individuals to not stay here in the future.
• AG

  Akshay Gandhi

  6 days ago
  1.0
  Terrible customer experience. Gabby is extremely unreliable as a property manager. As advised by the front staff, we reached out to the Manager (Gabby). On our first day there, another guest was given a key to our room and walked in on my wife & I while changing. Another day, the water was out for over 18hrs (couldnt use the toilet, wash hands or shower after a full day at Disney). Upon check out, was told by front desk that the manager was not present so they cannot do anything regarding compensations. Got Gabby’s business card, left several voicemails, escalated to contacting Bookings.com who also claim they have tried contacting the property multiple times, but without success. TERRIBLE customer service and terrible experiences. Will 100% never return or recommend this property to anyone I know.
• RP

  rohan patel

  6 days ago
  5.0
  We had our wedding at this hotel and it was a great experience. The wedding spanned 3 days and almost everything we planned went according to the plan. The catering was great, including the food and staff. I would like to give a big shoutout to Shakeita, Hayley and Armando as they helped organize everything and help bring our wedding plan to life. The only issue we had was with the Welcome Bags for when guests checked in. Multiple guests complained about one check-in lady saying she had a bad attitude and was refusing to give bags even though the list we provided clearly stated the bag type and number of bags to be given to each guest. However, the guests said the check-in manager was very friendly and sorted things out when there was an issue. Overall, our wedding experience was great with this venue and we would recommend it to others.
• YM

  Yesenia Montero

  Nov 16, 2025
  4.0
  Hello, stood here and this place very pleasant. Close to everything and walking distance. Clean, and everything you need inside the hotel is there as well. Great for family stay, close to Disney. Only complaint I have was there was no hot water in the morning to shower and took the shower anyway. From lounges, pool, food, and bar is there. Bartender are friendly. SHOUT OUT to Scorpio (didn't get her name) Chica made me a great expresso martini and services from Lis and Liz was great. Good Vibes Woke up and we had breakfast at the hotel and it was delicious with so many choices. Price for 15bucks buffet all you can eat til 10am. Shout out to Anaika, Vivian, and Daniela. I recommend. Safe travels.
• JR

  Jennifer Rodriguez

  Nov 1, 2025
  3.0
  I had a reservation at this hotel, and overall, it’s a beautiful place. I really enjoyed the amenities, and the music at the front desk created a relaxing, resort-like vibe. However, despite having a great stay, I experienced a small but disappointing incident upon checkout. After realizing I had lost my driver’s license somewhere at the resort, I tried contacting the front desk several times. Around 1 a.m., I finally reached a woman who seemed very bothered by my call. She placed me on a “brief hold” that lasted over 15 minutes. When I called back thinking she may have forgotten about me, she responded with an attitude, interrupted me mid-sentence, and told me she had a long line of guests before putting me on hold again. I hung up and called a third time, but she immediately answered only to place me on hold once more. The next day, I called during the daytime and spoke with another woman who sounded very young. She didn’t seem to care about my situation and told me to call back Monday to speak with a manager. My request wasn’t something that required a manager’s attention,it was a simple question that could have easily been answered over the phone. When I first checked in, however, my experience was the complete opposite. I was greeted by a very handsome brown skinned gentleman (I unfortunately didn’t get his name) who was extremely friendly, genuine, and professional. He clearly explained all the details of my reservation, how many nights I was staying, what was paid for, and what still needed to be collected. He even showed me how to get to my room on the map and took the time to explain the shuttle schedule despite how busy the lobby was. He worked efficiently while maintaining a calm and pleasant demeanor. Coming all the way from California, I appreciated that he noticed my ID, asked about my flight, welcomed me warmly to Florida, and even recommended things to do in the area, including some places in Miami because I was heading there next and that’s where he said he’s originally from. The rest of the front desk staff, however, didn’t seem nearly as engaged. Their interactions felt very clerical just a quick “hello,” card deposit, keys, and “here’s your room.” There were no smiles, no enthusiasm, and little to no genuine guest interaction. I understand the staff may be under pressure, but guest experience should always be a top priority. This hotel should use that gentleman as a training example for the rest of the team, as he truly embodies hospitality and professionalism. I sincerely hope management recognizes him for his outstanding service. I plan to return personally to follow up about my driver’s license with him since it seems the other staff members weren’t interested in helping over the phone. Thankfully I’m still locally in the area.

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