Holiday Inn Resort Kissimmee by the Parks by IHG

Reviews

• AS

  Akshita Singh

  1 day ago
  2.0
  I would not recommend this hotel. The rooms are very outdated, but also generally unclean. When we checked in, the bathroom counter had stains on it that easily came off when I wiped them, and the shower floor also had weird stains, so we figured the bathroom had not been cleaned in between guests. When we asked for them to send someone to clean, they switched out the towels but did not actually clean the counters or shower. The stains were so gross. The shower kept leaking so the whole bathroom floor would get wet, and the whole bathroom felt cramped and dirty. You can even see the vents covered with so much dirt. It was a very bad experience. The room is also incredibly uncomfortable. The beds are really old and you can feel all the springs in the mattress. The carpet smells old and moldy, and the A/C unit was super old and did not do a great job of consistently maintaining the temperature. Due to all of this, we slept very poorly and we needed to sleep well due to our time exploring theme parks, so this was very disappointing. The location of the hotel is great as it’s right next to Disney, but if you are going to Universal, be prepared for a 30-40 minute drive through traffic. I’m sure there are much better hotels nearby Disney or closer to Universal so I would not recommend staying here. Overall - I would not recommend this place. It needs to be fully updated and this does not meet the standard of IHG hotels. We will not be back and will ensure none of our friends and family stay here either as it was super uncomfortable and overall unclean.
• MS

  Mary Jane Smith

  3 days ago
  4.0
  We spent 1 week at the hotel and found it to be fair. The pictures do not properly represent the rooms. We reserved at an additional cost the Magical View room which showed a seating area (small couch) When we arrived there was no couch. (Photo attached) It is definitely not comfortable to spend 7 nights in a room with no where to sit besides on the bed. I requested to switch rooms but never heard back from staff or the manager who I later emailed. I sent another email to the managers email address and still have heard nothing. I did forward my email to IHG guest relations this morning. The building is a bit da ed but very very clean. The pool was not heated. The shining light of staying here was the breakfast. The selection of food/beverages was great and the food was just as good. Viviana is amazing, such a positive , vibrant person. She and her staff made the stay here worthwhile. I did email IHG about Viviana’s positive personality and how helpful she was. She also arranged to have the girls come out and sing happy birthday to my husband on his birthday. That was very sweet!
• AB

  Alfonsina Sol Fernandez Bedoya

  5 days ago
  1.0
  Estuve bien en el hotel pero olvidé una campera en una habitación y me dijeron que la tenían. Me enviaron un link para pagar el envío hacia Miami ya que no seguía en Orlando. Abone el envío más rápido de 24 horas pagando 45 USD y jamás llegó la campera. Dicen que el servicio de envíos no pasó todavía por el hotel después de CUATRO DÍAS siendo que es imposible porque los servicios funcionan todos los días en un país como este. No solamente perdí mi campera sino que mi tiempo y el precio del envío. Si me decían antes de este problema podía mandar a alguien presencial a Orlando a buscarla y ahora ya no puedo. Por Mail no me contestan, el número de teléfono es un robot que no me da respuesta y la única persona que me contestó me dice que “es problema de la mensajería y no del hotel” Mínimo espero que me devuelvan el valor del envío y el precio de la campera que era de 150 USD que puse como seguro al pagar el envío
• DC

  D C

  Feb 24, 2026
  1.0
  Worst hotel I have ever stayed at in my 60 years. After going in room my wife pulled the blankets back and there were hairs on the sheets🤢. Bathroom has a sliding door that was broken if you shut it you couldn’t open from inside the bathroom. Who puts a sliding barn door on a bathroom 🙄. Elevators are dangerous when they did work. Had one drop about 6 inches while getting on before doors had closed.Had to constantly ask for towels and toilet paper because cleaners only made bed and emptied trash. As soon as we checked in they started with extra charges like resort fees etc. this place is definitely not a resort it’s barely a two star hotel. Worst is after checking out and getting home I saw they took an extra $419.00 from my credit card account. When I called about it they claimed it was a mistake made by third party I supposedly booked through but I booked directly through hotel. I think they scam people hoping they wont look at they’re credit card statements. They claimed to reimburse me but not showing on my account, now I get to make a trip to my bank to get it straightened out. Steer clear of this dump they call a hotel.
• VS

  Varun S

  Feb 19, 2026
  3.0
  I had previously reserved the hotel room for a specific window (8am to 2pm). Prior to my arrival, I contacted the hotel to confirm two separate reservations: one made through a third-party booking service for a daytime stay, and another directly with Holiday Inn. The operator successfully located both reservations and confirmed their active status. However, upon my arrival and attempt to check in, the hotel staff informed me that no rooms were available for my daytime reservation. Despite my insistence that I had confirmed the booking via phone, the situation remained unresolved. Ultimately, I was charged $170 for the entire day, rather than the previously agreed-upon $70. After I accepted this revised charge, a room, which was previously unavailable, was then allocated to me. Also, if you're looking for food options then they have Pizzaland restaurant inside which you cannot order through phone nor contact them directly and you must go through the bar to place the order which is weird and its always crowded. So, if you're looking for food option then you're better off driving outside. Overall, it was okay experience and only the location was good as the shuttle timings are different. If you need a head start to disney then I would not recommend the shuttle as wel..

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