Embassy Suites by Hilton Orlando Sunset Walk

Reviews

• JW

  Jahri Wilson

  1 day ago
  1.0
  Cassie (on night shift) has been one of the worst hotel staff I have come across. When I checked in she did not greet me, instead stared blankly at me and then proceeded to ask if I had a reservation, followed by telling me I would have to pay for the day since I checked in late. This caught me off guard as it had never crossed my mind that I wouldn’t be charged. I was already in expectation that I would need to pay for the room. Now fast forward to today where she just accused me of stealing a KIND bar. She told me she watched me not pay for it or not put it on my room tab. I explained to her I used my debit card instead of putting it on the room tab. At this point I had to tell this woman due to her accusatory nature that I am fully well and capable to pay for a $3 bar, as I am a nurse practitioner and this salary has actually afforded me a great life. I am trying my hardest not to use the race card but I truly feel like this was the case in this situation. Hilton needs to reeducate this lady before a lawsuit ensues. I will NEVER stay at this hotel again… as nice as it is and I will NEVER recommend anyone of color doing so either unless this lady is gone.
• KM

  Kelvin Macklin

  3 days ago
  5.0
  Location was great, plenty of different restaurants and business for a quick run. The rooms were clean and maintained on a daily basis. I especially enjoyed my experience with the the front house staff whether it was the bar or the lobby desk. To note: Remellow, Gabriel, Cassie, and Patricia, were all a pleasure to interact with. They offered respect and took care of any reasonable request during my stay. I'm sure there were others I missed, but I don't remember a bad experience with anyone!
• WW

  Wade Waggoner

  4 days ago
  1.0
  CUSTOMER BEWARE Every suite is a timeshare you are renting from Hilton, this isn't an Embassy by Hilton. Make sure to reserve your shuttle from the airport, it's 45 min from Orlando. I strongly believe against timeshares and they need to be outlawed. I was notified once I arrived at the hotel that if the timeshare owner decided to utilize his room, then I'm booted from my reservation. Even if you're a diamond mber, your benefits are null and void here due to this business model.
• TE

  T E

  Nov 16, 2025
  5.0
  Not going to lie I wish we could cancel our reservation at another place and stay here. We got to Florida a day early and went to our hotel we have a reservation for the week at and they couldn't get us a room for the extra night so we had to find some place to stay for a night and this amazing place is what we found. The rooms are big and spacious and so nice. Our shower was a huge walk in we loved it so much. Breakfast was some of the best we have ever had from a hotel stay. We was very sad to have to check out and go to our current hotel. Next time we come here we will definitely be staying at this Hilton for the entire trip.
• RL

  Ricardo L

  Nov 13, 2025
  4.0
  Everything is new and works well. We did not use the pool, so I won't comment on that. The room was clean and well done. I understand that for big families there's not a lot of cabinets for clothes, but It was more than enough for the three of us, for a few days. We did not stay on the main building, and it's never too far off, but we used the car to go to the main building, mostly because of the sun or rain. We did not like that the staff was lacking training. They did their best, but It seemed that there was no standard in the service, uniforms, and overall experience. Example. I had to make a phone call at one moment, with the hotel landline (my cell phone had data only). I tried the room phone, with no instructions, dialing 0, 9, the most usual stuff, and I didn't work. I called reception and the person did not know how to do It, either. He asked the supervisor and he didn't know, as well. But later in the day, looking at the phone in the living room, It had the instructions sticker on It(it was number 8). That was an example of how the people were not really professionally trained, and were just winging It, while doing their best. It seemed that the management was not trained themselves, if there was any. One example: we saw the same person doing multiple tasks, like the security guard, fully uniformed, in the lobby, hosting the breakfast buffet. The ladies cleaning the rooms were great, but had no uniforms. Speaking of the buffet, It was ok. But one inadmissable thing I felt for this kind of hotel was the plastic forks and knives. One night, we wanted to order a pizza from the pizzeria that they advertise (It's the same breakfast bar at the lobby). I couldn't do It over the phone, so I went to the lobby and they cooked a frozen pizza for me in the empty lobby. So save the "pizzeria" for a last resort option. That was kind of a rant. Overall we had a 2.5 star experience, with a 4 star room, but next time I will probably try some different place.

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