Embassy Suites by Hilton Orlando Sunset Walk

Reviews

• JG

  Jerry Grise

  4 days ago
  5.0
  This place is unbelievable. From the front desk to the room, simply amazing. We were only there for an overnight stay before we sailed out of Port Canaveral. When we checked in the front desk attendant was awesome. We were relying on other means of transportation so he moved us to a building closer to the front so we didn’t have such a long walk with luggage. Our boys absolutely loved the swimming pool in its entirety, from the sand to the water, they loved it. The rooms are breath taking. As soon as you walked in it felt like you were home. The kitchen area is absolutely beautiful and the livingroom and bedroom as well. The bathroom though, wow!! The shower is unbelievable amazing, massive space and the water is super hot!! Love it. The breakfast/bar area was amazing, the food was really good. The reception in the evening to welcome the guests is really cool. Simple snacks and drinks are always a nice welcome. We will be staying here again if we are ever back in the area and need a place to stay. Really got the family friendly feeling as soon as we walked in the door.
• EG

  Edgar Gonzalez

  4 days ago
  1.0
  I have concerns regarding a very unpleasant interaction I experienced at this property. During breakfast, I approached a member of the breakfast staff to ask whether I could have a container to take some food to my son in our room. The staff member did not provide an answer and instead went to speak with an individual named Anna Dewitt, who was wearing what appeared to be a security guard uniform. When Anna came to speak with me, I repeated the same simple question. Her response was an abrupt and rude “No,” without any explanation or attempt to offer an alternative. As a business owner myself, I train my staff that great service never stops at “no.” Even when a policy must be upheld, it should always be paired with a helpful alternative. For example, a more appropriate response would have been something like: “I’d be happy to help you find an option that works. If you’d like something to take with you, we have grab‑and‑go items available, such as fruit, pastries, and coffee. You’re welcome to take those to your room.” Instead, when I mentioned that I am a Hilton member, Anna replied, “This is not a Hilton,” which was both incorrect and unnecessarily dismissive. Her tone and demeanor made it clear that she is not trained in customer service or in handling guest interactions appropriately.
• WB

  William Baxley

  Feb 20, 2026
  3.0
  Our room was very nice. Floors was dirty, not mopped. The service was not great. We arrived just after check-in time and had to wait 45 minutes more for the room to be ready. At check-in, the receptionist confirmed we needed a pack and play. When we got to the room it was not there. I waited an hour then tried calling the front desk several times and no one was answering the phone. Finally I got a lady on the phone and ask for the pack and play again. She said she would have it taken care of right away. A few hours later I called again and a young man answered. He said it should have been delivered and would check on it. About 15 minutes later it arrived. The breakfast was a typical hotel breakfast and not bad. The coffee machines were empty, tables were not clean and plates piled up by the full trash cans. The flow of the breakfast area was awful. Everyone was walking on top of each other and the food area wasn't well kept. In the afternoon they offered 2 free drinks per day at the bar but since our 1st was so bad, we never went back. For the price, we just expected a much better experience.
• RM

  Roberto Medellín Molina

  Feb 19, 2026
  5.0
  ★★★★★ Embassy Suites by Hilton Orlando Sunset Walk is an excellent choice for staying in Orlando. The property feels brand new, with modern, spacious, and very clean rooms that make the stay comfortable and relaxing. The complimentary breakfast is a big plus — it’s not only free but also high quality, with a wide variety of options to choose from each morning. The location is perfect: very close to Disney parks, and within walking distance to a Target and several great restaurants, which makes everything incredibly convenient. Highly recommended for families or adults looking for comfort, convenience, and great value in Orlando.
• RP

  Robert Pugliesi

  Feb 17, 2026
  3.0
  We stayed one night before moving over to another hotel with family. The rooms are nice and clean. The service at the outside bar was horrible. Arriving and excited to enjoy a cocktail. The bartender ignored us for a few minutes. Finally got a beer after that it was ridiculous to order food or another beer. We cashed out which that took another 10 minutes and went elsewhere. It was not busy either! We returned later went to the inside restaurant and same thing happened 45 minutes to get our food and the bartender looked like he was also the cook? I don’t think we will return to this hotel. They definitely need to train the staff better on service. The breakfast was way too busy to even try to get food. Unfortunately it wasn’t a good visit for us!

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