Embassy Suites by Hilton Orlando Sunset Walk

Reviews

• JK

  Joe Knowles

  5 days ago
  5.0
  Extremely nice hotel. Got a suite for 3 days to visit the magic Kingdom and Epcot. Staff is friendly and professional. Suite is spacious with a large tub and separate shower. Free shuttle to Disney parks picks up right at the main reception entrance. If I had one critique, it would be that of all things, they don't seem to want to give out extra creamer for your coffee! 🤔
• TA

  Trevor Ash

  Jan 6, 2026
  4.0
  We stayed here a few months ago and had a relatively good experience. The rooms were really nice and breakfast was good, though not the same as a more traditional Embassy Suites.The drive to Magic Kingdom and Disney Springs is really reasonable. Lots to do and eat in the immediate area and we'd definitely stay here again The negative I'd share is that their policy for cribs/pack and plays is first come first serve which is extremely fair. However, they don't tell you when one isn't available, they just say "sure, I'll tell housekeeping".
• KC

  K J C

  Dec 30, 2025
  5.0
  Stayed here for 12 nights and was very impressed with this place. We usually stay at Margaritaville which is also good, but wanted somewhere where we could feel more at home. The staff were friendly, house keeping was good and loved the fact there were free laundry facilities and free parking. This is a very good location with shops bars and restaurants nearby.
• EK

  Ezra Kwong

  Dec 26, 2025
  5.0
  WOW.....All I can say is WOOOW. Our 2 night stay here exceeded my expectations. The location of the property was a tad bit far from Magic Kingdom, Epcot, and Hollywood studios but it's close to Animal Kingdom. Even though it was a little farther out, it's totally worth the extra distance. The staff was super friendly and got us checked in quickly into our 2 bedroom suite. The property felt very new, clean, and modern which was a great first impression. As we opened our door into our room, I was blown away by how nicely decorated and new the placed looked. The furniture, the decor, the rooms finishes, the kitchen, and the bathrooms were so nice. The master bathroom was beautiful and huge and the 2nd bathroom was also really big and spacious and had space for the whole family. The back splash and tile in there was nicely designed. Water pressure and water temperature on the shower was awesome! The 2nd bedroom had two queen size beds and the layout was the first time I've seen anything like it. The beds had a middle divider where would could put phones, charging iPads, and other stuff so we had easy access to it. The bedding, pillows and sheets were super soft and comfy too which gave our whole family great rest. I could go on and on about the room but we absolutely loved it. The kitchen was spacious and we were able to make some food for a late night snack and the fridge had plenty of space to put food and drinks. There was also plenty of seating around the island for our party of 6 to eat and hang out. It gets even better....The breakfast downstairs was killer. The food selection and the omelettes were sooo good for a buffet breakfast. High quality food and the staff was very friendly. They had bacon, sausage, omelets, potatoes, fruits, cereal, and all kinds of goodies. Overall, if you're considering this property, I highly recommend it as it's a hidden gem that everyone needs to try!
• NJ

  Nisa J.

  Dec 21, 2025
  1.0
  I am deeply disappointed by the unprofessional and disrespectful behavior displayed by a front desk employee during my daughter’s attempt to check into her room. My daughter had me on speakerphone while the front desk associate, Cassie, repeatedly stated she could not locate the reservation. As a former Hilton employee myself, I calmly explained—step by step—how to locate the reservation within the system. Instead of accepting assistance, Cassie responded rudely and snapped that she had been working there for “20 years” and knew what she was doing. Clearly, that was not the case, as she was initially unable to find a valid reservation that ultimately did exist. Once the reservation was finally located, she then incorrectly stated that it was not possible to separate room charges from incidental charges—an outright false statement and something Hilton absolutely allows. When I informed her that I would be contacting a manager to address the situation, her response was that she “did not care” and that I should “go ahead and call.” This behavior was dismissive, confrontational, and completely unacceptable in a hospitality setting—especially for a brand like Hilton that prides itself on guest service. I sincerely hope hotel leadership reviews this incident and addresses the need for professionalism, accuracy, and basic respect when dealing with guests. This experience fell far below Hilton’s standards and expectations. *Both names were on the reservation. Even if they were not there was zero reason for the rude behavior, but ultimately, your response tells me this is the type of service you are ok with and you do not care about meeting Hilton standards when it comes to treating guest with respect.

Frequently Asked Questions About Embassy Suites by Hilton Orlando Sunset Walk