Best Western Plus Orlando Lake Buena Vista South Inn & Suites

Reviews

• BM

  Beckish M

  today
  5.0
  I travel for work and have stayed in over 30 hotels. This Best Western is one of the cleanest, most comfortable and spacious rooms I’ve had the pleasure of staying in. The customer service provided by staff was top notch. Heta was especially accommodating and very kind. She made sure my stay was a great one and I look forward to choosing best western in Vineland again very soon!
• BP

  Byron Parker

  4 days ago
  1.0
  When I booked the room. I was told there would be no additional charges at check in. Then at check in they wanted to charge a resort fee. I pushed back and the person helping me said she would not charge the fee. This was on 2/17/26, then on 2/21/26 after we had checked out. She processed the fee that she said she would not charge me. I called on 2/23/26 and someone else answered and said she could not remove the charge that I would have to talk to the person I originally talked to at check in. Call back in the next day, spoke with this person, and I was guaranteed that the charge would be removed shortly. Sad to say the charge was never removed. I had to contact my card company and had to dispute the charge to get it removed. The charge was not very much money, but it was the principle of the of it. She lied to me multiple times. Plus, we were on the third floor and it was the only floor that didn’t have an ice machine. So in order for us to get ice, we had to go to the second floor or the fourth floor. The hallway on the third floor felt like we were in the Bahamas. So hot they had the windows open at night. Be careful and do your homework.
• TL

  Teacher Linda

  5 days ago
  1.0
  We stayed here for 2 nights. Their shuttle times to disney aren't really that flexible. Their beds are extremely creaky and hard. The walls are paper thin. The night before disney there was a group of girls screaming and laughing all night till 3am then they started back up at 6am. Awful loud noises all morning. Its been 2 weeks still haven't received my deposit back. Front desk told me to talk to the manager Monday then transferred me without a warning only to hear the mailbox is full. The hot tub was not even hot 😂 pretty laughable how awful this place is. Save your money for a different hotel.
• SR

  Shelby Russell

  Feb 12, 2026
  1.0
  I would put no stars if I could. We used Expedia to book. When we checked in it reeked of mildew, there were little tiny ant or some kind of bug in the bathrooms, then on top of that they had a very inconvenient water issue. We decided we needed to check out early. We checked out about 945 AM and told the front desk girl we were leaving a day early so we would need to be credited that following day. She rudely stated we have to go to Expedia since we booked through them. When we called Expedia they had to call the hotel to confirm our check out time the hotel told them we had no complaints and we checked out after 12. Which was bull. It’s not about the money that was now pocketed by both companies it’s about the principle. We won’t be using either service again.
• PC

  Patrick Cox

  Feb 11, 2026
  5.0
  This was a very good stay. Check in was very easy. The hotel is very nice. We had a suite on the second floor. Room 250. There is a living room area and a bedroom. The beds were very comfortable. The shower was hot and strong. We had a hard time figuring out there the AC/Heating. There is a light switch in the bedroom that turns the whole thing on and off. The room was very quiet. It's at very end of the hallway. Breakfast was very good. Great selection of food and plenty to choose from. The parking is free and that is hard to find a hotel in Orlando with free parking. They have a Disney shuttle to the parks that is also free. We killed one bug in the room. Didn't see anymore after that. They have a $100 per night incidental charge that is refunded after you check out. We would stay here again.

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