Havana Cabana

Reviews

• MJ

  Matthijs Jansen

  2 days ago
  1.0
  My partner has already posted a review here, but since management has not responded to our written complaint, I feel compelled to leave a negative review as well. We stayed at Havana Cabana in Key West together, and while the hotel looks attractive at first glance, the actual guest experience was very disappointing. The property itself has a nice design and appealing atmosphere, but unfortunately that is where most of the positives end. The biggest issue was the lack of service and professionalism. The staff at the front desk, particularly the young employees at the entrance, came across as uninterested, inexperienced, and unconcerned with guest satisfaction. Any questions or complaints were handled casually, with little effort to help or resolve anything. Housekeeping was also well below standard. Room cleaning was inconsistent, and we often had to call reception to ask when someone would come. Even then, it could take hours. What was especially unpleasant was that after the bed had supposedly been made, there was still sand in it on multiple occasions, making it seem as though the sheets had not been properly changed or refreshed. Calling reception was frustrating, as it regularly took over a minute before anyone answered, if they answered at all. Another major disappointment was the shuttle service to downtown Key West. The hotel advertises a shuttle every 30 minutes, yet when we were ready to return one evening at 9:15 PM, it had already left early because it was full. We had to pay for a taxi ourselves. Only afterward were we told it was first come, first served, something that had never been clearly explained before. The worst part of the stay was the pool area during construction work. Instead of a relaxing resort environment, there was digging, exposed cables, and loud noise extremely close to guests who were trying to relax. Several people around the pool were complaining. We later learned that some guests had been informed in advance and even received compensation. We received no notice at all. After returning home, we sent a written complaint to management to explain our concerns and give them the opportunity to respond. Even after several days, no reply was received. In short: Havana Cabana may look good in photos, but the service, communication, and overall hospitality were far below expectations.
• DT

  Daniel Takkenberg

  2 days ago
  1.0
  We stayed at Havana Cabana in Key West as a couple. The hotel itself looks great — the building, design, and pool area are visually attractive. Unfortunately, the service was extremely disappointing and far below what we expected, especially by U.S. hospitality standards. From the moment we arrived, the overall attitude of the staff felt indifferent and unprofessional. There was little sense of hospitality, urgency, or interest in helping guests. Instead of feeling welcomed, we often felt like any question or complaint was an inconvenience. Housekeeping was poor and unreliable. We were told rooms would be cleaned by 4 PM, yet on multiple occasions we had to call reception to ask if someone was coming. Even by 4 PM, our room still had still not been serviced. Calling the front desk was frustrating in itself, as it often took over a minute to a minute and a half for someone to answer, if they answered at all. The hotel also advertises a shuttle to downtown Key West every 30 minutes. However, when we were waiting downtown at 9:15 PM, the shuttle had already left early. We had to pay for a taxi back to the hotel. When we asked about this, the receptionist casually told us the shuttle had been full and left early on a first come, first served basis. This policy was never explained to us beforehand, so the published shuttle schedule was clearly unreliable and misleading. The worst part of our stay was the pool area. One day it felt more like a construction site than a resort. There was active construction taking place right next to the sunbeds, with cables being dug up only a short distance from where guests were relaxing. There was constant loud noise, disruption, and zero sense of a peaceful vacation atmosphere. Many guests were openly complaining. What made this even more disappointing was that another guest told us they had received a discount and had been informed in advance about the construction work. We received no warning at all before arrival or during check-in. When we raised this at reception and asked for the same consideration, we were effectively told that was not true and that nothing could be done. The response felt dismissive and almost accusatory. For a hotel that presents itself as a fun and comfortable resort experience, the reality was the opposite. Nice appearance can only take you so far. Without proper service, communication, and respect for guests, the experience falls apart quickly. We tried to reach out to the management to give them our feedback and ask for a solution. Five days later we still haven’t got any response at all. Which seems to be in line with the employees in the hotel itself. In summary: the property looks nice, but service and guest experience were very poor.
• LB

  Loanne Baud

  4 days ago
  5.0
  Parfait, le personnel hyper aimable. La piscine très propre, avec des bouées a disposition gratuitement. Les chambres très propres et sécuriser. L’ambiance est super sympa avec un petit côté Amérique du Sud. La location est un peu loin de la plage de Key West, malheureusement. Une navette gratuite toutes les 30min gratuites qui vous emmènes au centre de la ville parfait.
• PD

  Peg D

  Apr 18, 2026
  5.0
  J'ai adoré cet hôtel très propre une déco à couper le souffle, piscine chauffée, spa, jeux pour les enfants et les adultes... Un joli bar à cocktails.. Tout est pensé pour s'y sentir bien. Certaines chambres donnent sur la piscine, cela peut être bruyant pour une famille avec des enfants en bas âge mais vous pouvez tout à fait en demander une à l'arrière, c'est très calme.. Vraiment hôtel coup de coeur et Personnel très sympa. A savoir qu'il est à quelques minutes du centre de Key west mais l'hôtel dispose d'un service de navette gratuit toutes les heures de 9h00 à 22h30, ce qui n'est pas négligeable vu le prix du parking en ville!
• GH

  Glenn Heinlein

  Apr 17, 2026
  5.0
  This is a very great resort to stay at. The view of the right across the road is unobstructed. Every employee is very friendly and helpful. Lana, works as a waitress at breakfast time, poolside near the tiki bar. She has a wonderful personality and stays on top of her job. You couldn't ask for a better waitress. You can book excursions through the concierge desk and get discounts. This is where we'll stay again. Very very happy with this resort ⛵😁🍹

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