Business Details
About
HotelHilton Garden Inn
Daily Resort Charge includes: Shuttle service to Old Town Key West; two daily in-room bottled waters; beach amenities (chairs, umbrella & cooler); 20% off bicycle rentals for two; 10% off golf cart rentals; arts & crafts for kids.
The best of Key West in easy reach
We're off Highway 1, three miles from Duval Street and Smathers Beach, and walking distance from restaurants. The Ernest Hemingway House and Old Town can be reached in about 10 minutes, and Mallory Square is only four miles from our door. Enjoy our restaurant, outdoor pool bar, available downtown shuttle service, and 24-hour convenience shop.
Location
Hilton Garden Inn Key West / The Keys Collection
3850 North Roosevelt Boulevard, Key West, FL
33040, United States
Hours
Reviews
3.7
2,540 reviews
5 stars
1,063
4 stars
589
3 stars
318
2 stars
207
1 star
363
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly and helpful, with specific mentions of exceptional service from individuals like Jorge and Mimi.
Cleanliness Issues
Several reviews highlighted problems with cleanliness, including reports of insects, unclean rooms, and unsanitary conditions.
Noise Complaints
Guests frequently mentioned noise disturbances from outside traffic and other guests, impacting their overall comfort.
Hidden Fees
Multiple reviews noted dissatisfaction with unexpected charges, such as resort fees and parking fees, which were not clearly communicated during booking.
Room Condition
Feedback indicated that many rooms were outdated and in need of renovation, with some guests reporting issues like broken fixtures and poor maintenance.
- VBVineet BajpaiDec 29, 20251.0Absolutely dated place, smelly rooms, dinged and broken furniture, sagging bed, bathroom was awful, hope management has tried staying here themselves to experience it.
- PFPeng FangDec 26, 20254.0The hotel’s a bit old, but it’s super quiet and really clean The staff are awesome—always happy to help with anything you need. The pool is a great bonus, and the location makes it easy to get around. Overall, it’s a comfy spot for a relaxing stay
- NINick IvnvDec 24, 20251.01-Star Review – Hilton Garden Inn Key West This was one of the worst hotel experiences I’ve ever had. I had a confirmed reservation made weeks in advance for Christmas. After a 7-hour drive to Key West, I arrived about one hour early and was told at the front desk that my reservation had been canceled without explanation. I was told they “tried to call” me earlier that day, but I received no missed calls, voicemails, emails, or messages. On Christmas Day, when every hotel in the area was sold out, the manager made no effort to help, did not offer relocation, and showed no concern for the situation. As a result, I was left without lodging on Christmas, traveling with family and two dogs. The lack of responsibility and basic guest care was shocking. Canceling a confirmed reservation without proper notice—especially during a holiday—is unacceptable. I would strongly advise others to avoid this location. — Nikolay Ivanov
- AAAlexDec 23, 20251.01. Insects found in towels 2. We can hear noise from upstairs and outside of the window clearly, zero sound proof. Besides it is a busy area with loud traffic noise. 3. Poor/wrong instructions for the shuttle (you need to get tickets at the same day and first come first served basis). 4. Sink is clogged
- FEFelix EstrellaDec 18, 20255.0I stayed at the Hilton Garden Inn Key West from November 13–15 and experienced an issue with my reservation, which appeared to have been canceled for some reason. After driving eight hours to Key West for work, this was understandably stressful. However, the front desk agent, Sisipho, went above and beyond to assist me. She empathized with my situation and found a way to resolve the issue, even though the hotel was at full capacity. This level of service is what motivates me to remain a loyal Hilton Honors member. I highly recommend this hotel—not only is it clean, but the service has consistently been outstanding during every stay I’ve had there. Thank you.
Frequently Asked Questions About Hilton Garden Inn Key West / The Keys Collection
What are the check-in and check-out times at Hilton Garden Inn Key West?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the Hilton Garden Inn Key West?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at this hotel?
Yes, self-parking is available for guests.
Does the hotel have facilities for guests with mobility impairments?
Yes, the hotel is mobility accessible and features accessible parking and an accessible elevator.
Are there any restaurants or bars within the hotel?
Yes, the hotel has two restaurants and a bar available for guests.
Can guests rent bicycles at the hotel?
Yes, bicycle rentals are offered and guests get a 20% discount as part of the resort charge.
What nearby attractions can I visit during my stay at Hilton Garden Inn Key West?
Nearby attractions include the Ernest Hemingway House about 10 minutes away, Mallory Square 4 miles from the hotel, and the Key West Tropical Forest and Botanical Garden.
Is there public transportation available near the hotel?
Yes, the Old Town Trolley Tours and Old Town Trolley - Stop 7 train station are nearby, offering convenient travel options around Key West.
Are there local dining options near Hilton Garden Inn Key West?
Yes, nearby dining options include Salty Lime (bar and restaurant), El Meson de Pepe (Mexican and Cuban cuisine), Thai Island Restaurant, Tavern N Town, and Chicken Walk.