Hilton Garden Inn Key West / The Keys Collection

Reviews

• LL

  Leslie P Lenoir

  3 days ago
  4.0
  There are rooms with balconies, and the hotel is located right in front of a main road, so you’ll hear traffic, roosters, and sirens throughout the day. The fitness center is spacious and offers a good variety of equipment for solid workouts. The pool area is a highlight, with a bar that stays open until 9 p.m. I’d definitely recommend the wings, and the bartenders make amazing drinks. There’s also a hot tub to enjoy. The rooms themselves aren’t bad, but I did notice small roaches in mine—I killed about four during my 40-day stay. Housekeeping tends to clean later in the evening, so I had to request that my room be serviced before 4 p.m. since they were coming so late. Management was great, especially Mimi, who was very helpful. The roosters and chickens around the property are actually entertaining—they’re a true staple of Key West.
• BG

  Believe Me, It Was Good

  5 days ago
  4.0
  Stayed at Hilton Garden Inn Key West / The Keys Collection and honestly… solid choice if you want comfort without the chaos. The pros: The resort itself is really nice — 3 buildings, a good-sized pool, hot tub, and a pool bar with food service (always a win). Rooms were clean, comfortable, and well-maintained. There’s a free shuttle to downtown every hour, which is clutch because Uber was running me about $25 one way and downtown parking is a nightmare ($6/hour with a 30-min minimum… $60/day adds up fast). You also get shared access with the two neighboring hotels — pools and restaurants included. From what other guests told me: this pool was the chill, low-key pool (older crowd, quieter vibes). One nearby property was more busy, and another leaned younger and louder. Nice to have options depending on your mood. Gym was solid with newer equipment. You can rent bikes or golf carts, and the hotel will even set you up for a beach day with coolers and chairs, which I thought was a great touch. Staff was fantastic — shoutout to Ryan, my pool bartender most of the week. Dude knows Key West food spots really well, and every place he recommended hit. The cons: Location-wise, it’s right at the US-1 entrance to the island and near the hospital, so there’s constant traffic and ambulances 🚑. And yes… the roosters 🐓 are real. They’re protected, everywhere, and start crowing around 4:30am until about 9am. The hotel provides earplugs — which tells you everything you need to know. No free breakfast. Buffet is about $18, with cheaper options available. Grocery store is about a mile away and easy to get to. Rooms do come with a fridge and microwave, which helps. Bottom line: Great resort if you want a quieter place to stay, easy access to downtown without staying in the madness, and genuinely good service. Would absolutely stay here again. — belive me its good
• DS

  David Storms

  Jan 27, 2026
  5.0
  Nice far from town
• VB

  Vineet Bajpai

  Dec 29, 2025
  1.0
  Absolutely dated place, smelly rooms, dinged and broken furniture, sagging bed, bathroom was awful, hope management has tried staying here themselves to experience it.
• NI

  Nick Ivnv

  Dec 24, 2025
  1.0
  1-Star Review – Hilton Garden Inn Key West This was one of the worst hotel experiences I’ve ever had. I had a confirmed reservation made weeks in advance for Christmas. After a 7-hour drive to Key West, I arrived about one hour early and was told at the front desk that my reservation had been canceled without explanation. I was told they “tried to call” me earlier that day, but I received no missed calls, voicemails, emails, or messages. On Christmas Day, when every hotel in the area was sold out, the manager made no effort to help, did not offer relocation, and showed no concern for the situation. As a result, I was left without lodging on Christmas, traveling with family and two dogs. The lack of responsibility and basic guest care was shocking. Canceling a confirmed reservation without proper notice—especially during a holiday—is unacceptable. I would strongly advise others to avoid this location. — Nikolay Ivanov

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