Business Details
About
Hotel
Daily Resort Charge includes: Shuttle service to Old Town Key West; two daily in-room bottled waters; beach amenities (chairs, umbrella & cooler); 20% off bicycle rentals for two; 10% off golf cart rentals; arts & crafts for kids.
The best of Key West in easy reach
We're off Highway 1, three miles from Duval Street and Smathers Beach, and walking distance from restaurants. The Ernest Hemingway House and Old Town can be reached in about 10 minutes, and Mallory Square is only four miles from our door. Enjoy our restaurant, outdoor pool bar, available downtown shuttle service, and 24-hour convenience shop.
Location
Hilton Garden Inn Key West / The Keys Collection
3850 North Roosevelt Boulevard, Key West, FL
33040, United States
Hours
Reviews
3.7
2,516 reviews
5 stars
1,049
4 stars
587
3 stars
317
2 stars
205
1 star
358
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including mold, bed bugs, and unclean bathrooms.
Staff Performance
While some guests praised friendly staff, many reported poor customer service and unhelpful attitudes.
Hidden Fees
Numerous customers expressed frustration over unexpected resort fees and parking charges.
Room Quality
Guests noted that rooms were outdated and in need of renovation, with complaints about maintenance issues.
Breakfast Quality
The breakfast buffet received negative feedback for being overpriced and lacking quality.
- SVSteve Vollstedt6 days ago2.0My beds springs made load creaking noises everytime I moved. Our room faced the main street and it was excessivaly noisy from 7 am till 11 pm. Our outside door and windows wouldn't close tite so that let allot of noise in. Showers nice.
- SPSophia PavNov 8, 20253.0Stayed here for a work trip booked by my colleague. I have productive notes for an asset manager: if they did TWO THINGS THING: change the color temperature of the lightbulbs in the rooms from 5000k to 4000k or 3000k. And change the douvet covers from being LESS towel-texture to more pure cotton or linen. This would elevate the look and entire feel of the room. I don’t believe this hotel is trying to be luxury so I won’t hold it to that standard, bc it truly never will be- but it’s a good clean bare bones place to rest your head at night if you must stay in this rugged town. Small affordable changes BIG impact. Get this to an asset manager.
- DKDesiree KudlickNov 5, 20252.0Rooms was infested with roaches and I spoke to a manager and to there maintenance people pertaining to that matter and yet nothing have been done about it. We even took pictures and video it as well, my husband already reported it on here and wrote a review about it and uploaded the pictures and video as well. No compensation or nothing pertaining to the matter. Like how yall going to rent out rooms that’s infested are infested.
- YDYuniel DiazNov 2, 20255.0We had such a wonderful stay! The staff truly went above and beyond to make our anniversary special — they surprised us with a bottle of champagne and a handwritten card waiting in our room. They even checked in on us later to make sure everything was perfect. The room was spotless, the A/C was nice and cold, and shower water was piping hot (just like we like it). The breakfast buffet was delicious with lots of fresh options. Everyone was so kind and thoughtful — it really made our stay memorable. We couldn’t have asked for a better experience. Thank you to the amazing front desk team for making our anniversary one to remember! 💕 — Mr. & Mrs. Diaz
- JTJohn TuckerOct 29, 20251.0Left a note threatening to tow my car for not having a permit. What’s the point of using the Hilton app to get into my room if I have to wait in line at the front desk to get a parking permit? And how do they think I gained access to their gated parking lot without a valid electronic key?
Frequently Asked Questions About Hilton Garden Inn Key West / The Keys Collection
What are the check-in and check-out times at Hilton Garden Inn Key West?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the Hilton Garden Inn Key West?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at this hotel?
Yes, self-parking is available for guests.
Does the hotel have facilities for guests with mobility impairments?
Yes, the hotel is mobility accessible and features accessible parking and an accessible elevator.
Are there any restaurants or bars within the hotel?
Yes, the hotel has two restaurants and a bar available for guests.
Can guests rent bicycles at the hotel?
Yes, bicycle rentals are offered and guests get a 20% discount as part of the resort charge.
What nearby attractions can I visit during my stay at Hilton Garden Inn Key West?
Nearby attractions include the Ernest Hemingway House about 10 minutes away, Mallory Square 4 miles from the hotel, and the Key West Tropical Forest and Botanical Garden.
Is there public transportation available near the hotel?
Yes, the Old Town Trolley Tours and Old Town Trolley - Stop 7 train station are nearby, offering convenient travel options around Key West.
Are there local dining options near Hilton Garden Inn Key West?
Yes, nearby dining options include Salty Lime (bar and restaurant), El Meson de Pepe (Mexican and Cuban cuisine), Thai Island Restaurant, Tavern N Town, and Chicken Walk.