Business Details
About
Hotel
Daily Resort Charge includes: Guest internet access; shuttle service to airport, downtown and beach; access to Sunset Watersport Beach Club; 2 reusable water bottles refillable at stations throughout resort; morning coffee bar in the lobby.
Enjoy the laid back atmosphere of the Florida Keys, one of the world's most popular destinations. Surrounded by the tropical beauty, charm, and colorful character of Key West, business travelers and vacationers alike appreciate the resort's 216 guest rooms and suites. Enjoy the comforts of home and all the conveniences of a full-service resort. DoubleTree by Hilton Grand Key Resort features on-site dining and a tiki bar, zero entry pool and cabanas, full convention and catering facilities with function space for up to 200, a shuttle service, 24-hour fitness center, and ample parking.
Location
DoubleTree Resort by Hilton Hotel Grand Key - Key West
3990 S. Roosevelt Blvd, Key West, FL
33040, United States
Hours
Reviews
4.0
2,713 reviews
5 stars
1,383
4 stars
597
3 stars
291
2 stars
175
1 star
267
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, particularly during events.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, including dirty rooms and bathrooms, and maintenance problems.
Renovation Disruptions
Numerous guests reported disturbances due to ongoing renovations, including construction noise and closed amenities.
Dining Experience
Feedback on the restaurant was mixed; while some enjoyed the food, others found the service slow and the breakfast options limited.
Location and Shuttle Service
The hotel's location was generally appreciated, with many guests valuing the convenient shuttle service to downtown.
- MZM Z2 days ago1.0A well known hotel chain that charges me 21.00 a day to park and a 30.00 a day “resort fee” on top of the room rate. SHAME ON HILTON and it’s entire mgt team , this is simply greed ! THANKS BUT NO THANKS ! I WILL PASS……. UPDATE: their response says at all : they don’t really care that the xtra fees are excessive. Greedy !!!!
- FSfrances sNov 16, 20255.0I was here a couple years ago before the remodel, but everything was great! the staff is friendly and helpful. everything is clean. it is a little bit further away than most people like, but there's an hourly shuttle to divers direct a block away from duval and an on demand airport shuttle that starts at 6am.
- PDPaul DiNov 12, 20254.0Gutes Hotel mit gutem Fitnessstudio und schöner Poolanlage. Der Shuttle in die Stadt fährt regelmäßig und zuverlässig. Das parken kostet zwar 20$, aber da kommen noch Gebühren und Steuern drauf, sodass es dann über 23$ sind. Bei den Kosten fürs Frühstück kommt auch wenn man kein Trinkgeld gibt noch Gebühren für den Service und Steuern drauf. Frühstück war trotzdem gut für den Preis.
- MDMark DoggettNov 10, 20255.0Always very helpful, sales is there on the spot to help us with our events ............. wouldnt use any other hotel in the area. thank you for taking care of us even at the last minute
- WHwanda hunsuckerNov 8, 20252.0This place did not meet expectations. Our room floors were dirty, the door did not close tight at all. The toilet was loose and leaking. The shower handle was about to come off. The bed was hard as a rock and the pillow went flat very quickly. It took two and had to keep refluffing all night. Our A/C unit had to be kept at 66 all day in order to not be hot overnight. The only thing that was good and on time was the shuttles. The restaurant was horrible as well. Our food was burned and we said no onions and of course it came with onions. We did not go back in there. We are not difficult to please but this was a horrible choice.
Frequently Asked Questions About DoubleTree Resort by Hilton Hotel Grand Key - Key West
What are the check-in and check-out times at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available throughout public areas, including a public internet terminal.
Is there free parking available at the resort?
Yes, the resort provides free self-parking for guests.
Are pets allowed at the DoubleTree Resort by Hilton Grand Key - Key West?
Yes, both cats and dogs are welcome at the resort.
Does the hotel provide airport shuttle service?
Yes, there is a free airport shuttle service available for guests.
What on-site facilities and amenities can guests enjoy during their stay?
Guests can enjoy a bar, three restaurants, an outdoor zero-entry pool with cabanas, a 24-hour fitness center, bicycle rentals, room service, and 24-hour front desk service.
Is the resort accessible for guests with mobility needs?
Yes, the resort features accessible parking and elevators, and is mobility accessible.
Are there eco-friendly practices implemented at the resort?
Yes, the resort has several eco-certifications including ISO14001 and ISO50001, uses an energy conservation program, recycles, uses compostable food containers and cutlery, and has a food waste reduction program.
How can guests use nearby public transportation or shuttle services to explore the area?
Guests can utilize the resort's free shuttle service to the airport, downtown Key West, and the nearby beach, making it easy to explore local attractions like the Key West landmark and Everglades National Park.
What nearby places of interest can guests visit during their stay?
Guests can visit popular nearby places such as Gumbo Limbo Bar, a local hotel bar and pub; Key West landmark and historic sites; and Everglades National Park for outdoor activities.
Can guests find grocery and convenience stores near the hotel?
Yes, Seaside Grocery is a nearby convenience and grocery store where guests can shop for essentials.