Tru by Hilton Jacksonville West I 295

Reviews

• GO

  George Ottoni

  2 days ago
  4.0
  Jaime at the front desk was very helpful by getting me a plastic bag so I could fill it up with ice and use it tied in my cooler.
• MF

  Mark Fabian

  Sep 6, 2025
  1.0
  I stayed here due to its proximity to work. Unfortunately, my most recent stay was anything but restful. The room next to me had a dog that barked non-stop. On top of that the customer who brought the dog never bothered to notify the hotel of the dog. The hotel did what they could, but obviously it's not as though they can just throw the dog out. However, the worst part came on Thursday of the week that I stayed. I had extended my stay by one day due to work. However for whatever reason, the person at the front desk that evening did not want to work with CLC to extend my stay. Instead they wanted a new reservation. Unfortunately, that was absolutely never communicated with me. So I get back on Thursday afternoon after a long hard day of work to find that all of my personal belongings have been thrown into a plastic bag and put in someone's office. And the process of throwing stuff in my suitcase they also broke my suitcase. Now you would think that the hotel would have called, text messaged, or emailed me when they went into the room to clean it and found all of my stuff still there. All of my toiletries were in the bathroom just so I could use them, and the rest of my personal belongings were in the room including my laptop. But no, no one took the time to do that. This is the kind of customer service I would expect from a Motel 6 or Super 8. Not a Hilton property!!! Needless to say, I will be staying somewhere else when in Jacksonville from now on. Two nights of interruptions because of the dog, my personal stuff being packed up and removed from my room, the extension of my stay being ignored by the overnight staff, and worst of all, absolutely no professional customer service from the staff the day that they pulled all of my stuff out of my room.
• PC

  Peter Charles

  Sep 3, 2025
  5.0
  I had a wonderful experience at Tru by Hilton ! Tim was very nice, welcoming, and informative which made check in very smooth and easy. Jayla did a fantastic job keeping the breakfast hot and ready every morning, and she kept the lobby spotless. Her bright smile and cheerful “Good morning” really started my day off right. Both Tim and Jayla made my stay extra enjoyable , they are also on a fitness journey like myself so it was nice talking to them but I’ll definitely be back!
• MF

  Mark Fabian

  Aug 28, 2025
  4.0
  My room and bathroom were both clean, quite, and comfortable. I slept very well, and have no complaints about the room. HOWEVER!!! Breakfast was absolutely pathetic! Just some powdered eggs, and mostly cooked bacon. No biscuits, no gravy, no yogurt, in general it was extremely disappointing. I have had a better breakfast at much worse hotels. It is unlikely that I will spend company money here again.
• MW

  Milton Wynn

  Aug 15, 2025
  5.0
  Friendly staff, great food, clean facility, and comfortable beds!

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