Business Details
About
Hotel
Exceptional comfort and modern amenities awaits at our Tru by Hilton Jacksonville St. Johns Town Center hotel. Our bright and vibrant Jacksonville hotel is located in the beautiful St. Johns Town Center near the University of North Florida and Mayo Clinic.
Get the perfect jump start to your day with our abundant breakfast choices. From healthy to indulgent, our ‘Build your Own’ Breakfast includes a toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Satisfy your cravings any time of day at our 24/7 Market.
Check out the activity in the Hive, our four zone lobby, offering the perfect spot to work, play, relax and eat. Enjoy a game of pool or retreat for some quiet time in one of the semi-private alcoves. You’ll find everything you need for a great work out in our 24/7 fitness center.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru By Hilton Jacksonville St Johns Town Center
4640 Tropea Way, Jacksonville, FL
32246, United States
Hours
Reviews
4.1
639 reviews
5 stars
372
4 stars
125
3 stars
59
2 stars
31
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Jeanette at the front desk received numerous praises for her exceptional hospitality and friendliness, significantly enhancing guests' experiences.
Cleanliness
The hotel is frequently noted for its cleanliness, with many guests appreciating the well-maintained rooms and common areas.
Room Size
Several reviews mention that the rooms are small and lack storage options, which may not be suitable for families or longer stays.
Breakfast Quality
Breakfast offerings received mixed reviews, with some guests enjoying it while others found it lacking or poorly managed during busy times.
Location
The hotel is praised for its convenient location near shopping and dining options, making it a favorable choice for travelers.
- CRCory RogersNov 9, 20252.0The bed was not comfortable
- OCOscar CoronadoOct 14, 20255.0It's an cost friendly option without sacrificing comfort or safety. It includes breakfast and it has board games which makes it convenient for family trips
- CCCarrieSep 18, 20254.0We had a king room, pretty small, but worked for our short trip to watch the Jags win! Cosmetic issues with wallpaper but room was clean!
- CCCatSep 15, 20251.0Upon entering the hotel, there was a strong smell of cigarettes! The worst part is that someone broke into my car. When I asked about video footage, they said they didn't have any cameras on the outside; however, the website states that there is secured parking. When the cops arrived, they mentioned that this hotel is known for car break-ins. Tru by Hilton Jacksonville St. Johns Town Center management should have handled the situation differently. I honestly feel that they just didn’t care.
- MFMark FabianSep 5, 20251.0My first stay was just fine. 5 days, the room was clean, quiet, and comfortable. However breakfast on the other hand continues to be a serious issue for this hotel chain. My second stay on the other hand was absolutely horrific! The room next to me had a dog that barked non-stop because the family left it there all alone. Then, after extending my stay and receiving a notification that my stay was extended by one day, the staff there never bothered to reach out to me when somehow that didn't happen within their system. Instead they packed up all of my personal belongings and broke my suitcase in the process. I WILL DO EVERYTHING IN MY POWER TO NEVER STAY AT THIS HOTEL AGAIN!
Frequently Asked Questions About Tru By Hilton Jacksonville St Johns Town Center
What accessibility features are available at Tru By Hilton Jacksonville St Johns Town Center?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included during my stay at Tru By Hilton Jacksonville St Johns Town Center?
Yes, complimentary breakfast is available featuring a 'Build your Own' breakfast with 30 sweet and savory toppings.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas, and there is also a public internet terminal for guest use.
Are pets allowed at Tru By Hilton Jacksonville St Johns Town Center?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times for the hotel?
Check-in time is 4:00 PM, and check-out time is 11:00 AM.
Is parking available for hotel guests, and is there a fee?
Self-parking is available for free to hotel guests.
What amenities can I find in the hotel lobby called the Hive?
The Hive offers four zones where you can work, play (including a pool table), relax, and eat. It's a vibrant space for guests to enjoy.
Are there nearby dining options around Tru By Hilton Jacksonville St Johns Town Center?
Yes, nearby restaurants include Texas de Brazil (steakhouse), Kazu Sushi Burrito (sushi and fast food), Buffalo Wild Wings, Red Robin Gourmet Burgers, Chick-fil-A, P.F. Chang's China Bistro, and several others offering diverse cuisines.
What nearby attractions can guests visit near the hotel?
Guests can visit Neptune Beach for outdoor enjoyment and shopping centers like St. Johns Town Center nearby for retail and entertainment options.
How can nearby places like Firestone Complete Auto Care benefit guests at Tru By Hilton Jacksonville St Johns Town Center?
Guests needing vehicle maintenance or tire services can conveniently visit Firestone Complete Auto Care located nearby during their stay, saving time and ensuring their vehicle is in good condition.