Brand Certified
Tru By Hilton Jacksonville St Johns Town Center
4.1(650 reviews)
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
Business Details
4640 Tropea Way, Jacksonville, FL
32246, United States
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
(904) 420-4200
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
https://www.hilton.com/en/hotels/jaxsjru-tru-jacksonville-st-johns-town-center/
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
About
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
HotelTru by Hilton
Exceptional comfort and modern amenities awaits at our Tru by Hilton Jacksonville St. Johns Town Center hotel. Our bright and vibrant Jacksonville hotel is located in the beautiful St. Johns Town Center near the University of North Florida and Mayo Clinic.
Get the perfect jump start to your day with our abundant breakfast choices. From healthy to indulgent, our ‘Build your Own’ Breakfast includes a toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Satisfy your cravings any time of day at our 24/7 Market.
Check out the activity in the Hive, our four zone lobby, offering the perfect spot to work, play, relax and eat. Enjoy a game of pool or retreat for some quiet time in one of the semi-private alcoves. You’ll find everything you need for a great work out in our 24/7 fitness center.
Affordable travel now comes with unexpected things – like certainty.
Location
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
Tru By Hilton Jacksonville St Johns Town Center
4640 Tropea Way, Jacksonville, FL
32246, United States
Hours
Certified by Tru By Hilton Jacksonville St Johns Town Center • Mar 01, 2026
Reviews
4.1
650 reviews
5 stars
378
4 stars
128
3 stars
59
2 stars
31
1 star
54
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Customer Service
Jeanette received numerous accolades for her exceptional customer service, making guests feel welcome and valued.
Room Size and Amenities
Several reviews mentioned the small size of the rooms and the lack of certain amenities like closets and coffee makers.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking or poorly managed during busy times.
Location
The hotel's location was frequently highlighted as a positive aspect, with easy access to restaurants and shopping.
- TMTatiana Matyukha4 days ago4.0Great location and good value. Rooms are spacious, with the kitchen which is a great plus. Plenty of parking on premises with $5/night cost. Digitial room key is available and very convenient. TV apps and good WiFi.
- MMMckennon MosherFeb 25, 20261.0Do not recommend staying here can’t leave your vehicle unattended without the worry of getting broken into and if it is broken into their Is no outside camera to help out
- SPSe Won ParkJan 3, 20265.0The room was clean and bathroom was clean as well. Nothing bad about this hotel.
- MPMyron PearmanJan 3, 20261.0Tried Tru for the first time and very disappointed. Seems like a new hotel however not very well kept and service is subpar. Light for mirror in bathroom not working, half the cooking equipment for breakfast was broken, etc. We are Diamond members and usually have no problem with late checkout, not true with Tru. Asked for a 2pm checkout and they wanted to charge $45, said was new Hilton policy. We don’t have this problem with Marriott Bonvoy and more reasons to shift our stays to their properties.
- RHRobbie HanceDec 21, 20255.0Great location, several locations within walking distance to grap food. Clean room and comfortable beds
Frequently Asked Questions About Tru By Hilton Jacksonville St Johns Town Center
What accessibility features are available at Tru By Hilton Jacksonville St Johns Town Center?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included during my stay at Tru By Hilton Jacksonville St Johns Town Center?
Yes, complimentary breakfast is available featuring a 'Build your Own' breakfast with 30 sweet and savory toppings.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas, and there is also a public internet terminal for guest use.
Are pets allowed at Tru By Hilton Jacksonville St Johns Town Center?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times for the hotel?
Check-in time is 4:00 PM, and check-out time is 11:00 AM.
Is parking available for hotel guests, and is there a fee?
Self-parking is available for free to hotel guests.
What amenities can I find in the hotel lobby called the Hive?
The Hive offers four zones where you can work, play (including a pool table), relax, and eat. It's a vibrant space for guests to enjoy.
Are there nearby dining options around Tru By Hilton Jacksonville St Johns Town Center?
Yes, nearby restaurants include Texas de Brazil (steakhouse), Kazu Sushi Burrito (sushi and fast food), Buffalo Wild Wings, Red Robin Gourmet Burgers, Chick-fil-A, P.F. Chang's China Bistro, and several others offering diverse cuisines.
What nearby attractions can guests visit near the hotel?
Guests can visit Neptune Beach for outdoor enjoyment and shopping centers like St. Johns Town Center nearby for retail and entertainment options.
How can nearby places like Firestone Complete Auto Care benefit guests at Tru By Hilton Jacksonville St Johns Town Center?
Guests needing vehicle maintenance or tire services can conveniently visit Firestone Complete Auto Care located nearby during their stay, saving time and ensuring their vehicle is in good condition.
Brand Certified Facts from Tru By Hilton Jacksonville St Johns Town Center
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