SureStay by Best Western Jacksonville Airport

Reviews

• MB

  Michael Baer

  Nov 9, 2025
  3.0
  Very picky staff, got treated like a child
• WW

  William

  Nov 4, 2025
  5.0
  No complaints and no bed bugs.
• LG

  Laura Greenfield

  Nov 4, 2025
  5.0
  Always stay here. It is awesome and like the location.
• AD

  Alexis D

  Oct 14, 2025
  1.0
  My stay at SureStay was one of shocking disappointment, far below basic standards of hospitality. My experience highlighted serious issues with management integrity and property safety. 1. Deception and Arbitrary Service: After two hours of "phone tag" to confirm my booking, the individual identified as the Manager (who enforced "my dad rules") initially lied, claiming the hotel was fully booked to prevent moving my reservation from a smoking room. The night attendant easily moved me to a non-smoking room later that evening, proving the Manager's statement false. The following day, he arbitrarily enforced an inconsistent 4-towel maximum for three guests. 2. Egregious Professional Misconduct and Body-Shaming: The most unacceptable incident occurred when the Manager came to our room and questioned my partner. After confirming our relationship, he made a derogatory personal attack, referring to me using the phrase "the big big girl" and criticizing my attitude. This level of unprofessional body-shaming and disrespect directed at a paying guest is inexcusable and demonstrates that this individual is unfit for a management role. 3. Major Safety Concerns: Beyond the internal service issues, the surrounding environment was troubling. The parking lot and exterior areas had a consistent and visible presence of homeless individuals, apparent drug users, and people openly smoking cannabis. This severely compromised our sense of safety and comfort throughout the stay. Conclusion: Based on the Manager's deceptive actions, the blatant disrespect and personal attack, and the significant safety issues at the property, I strongly recommend travelers avoid this location. No low price justifies this level of misconduct.
• SM

  S McDade

  Sep 21, 2025
  4.0
  Very clean rooms and the lady at the front desk was super polite.

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