Certified by Homewood Suites by Hilton Jacksonville Downtown-Southbank • Mar 01, 2026
About
Certified by Homewood Suites by Hilton Jacksonville Downtown-Southbank • Mar 01, 2026
Extended Stay HotelHomewood Suites
Introducing the uniquely designed Hilton Garden Inn Jacksonville Downtown Southbank hotel and our sister property the Homewood Suites by Hilton® Jacksonville Downtown/Southbank located in the trendy San Marco area of downtown Jacksonville. This complex represents Hilton Hotel's latest concept in construction, the eight-story, 221-room and suite hotel complex is the first of its kind in Jacksonville. Housing two distinct brands under one roof allows us to serve diverse market segments and offers enhanced amenities. Located on the Southbank of downtown Jacksonville, most rooms offer a beautiful city view.
Location
Certified by Homewood Suites by Hilton Jacksonville Downtown-Southbank • Mar 01, 2026
Homewood Suites by Hilton Jacksonville Downtown-Southbank
Certified by Homewood Suites by Hilton Jacksonville Downtown-Southbank • Mar 01, 2026
Reviews
4.0
772 reviews
5 stars
414
4 stars
162
3 stars
80
2 stars
40
1 star
76
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, stained carpets, and unclean bathrooms.
Staff Service
While some guests praised the staff for being friendly and helpful, others reported poor customer service and unprofessional behavior from certain employees.
Breakfast Quality
Many customers expressed disappointment with the breakfast options, describing them as lacking variety and quality.
Room Condition
Several reviews noted that the rooms were outdated and in need of maintenance, with issues such as broken appliances and uncomfortable beds.
Location
The hotel’s location received positive remarks for being convenient and close to various attractions.
WL
Wayne Law
5 days ago
5.0
Rooms are spacious, and the service was awesome. Marc at the front desk was particularly helpful and provided great customer service. Would stay here again.
JB
Jake Brown
Feb 23, 2026
5.0
The rooms are very clean and the service is awesome. I accidentally left my drivers license at the front desk and Marc was kind enough to keep it with him until I came back to the lobby - appreciate that! Definitely would come back.
IK
Isabella Kinnare
Feb 23, 2026
5.0
Amazing! Keith is the absolute best ⭐️⭐️⭐️⭐️⭐️
CG
Clifford Gordon
Feb 18, 2026
5.0
Nice clean rooms and quiet, I loved their breakfast, very courteous front desk receptionist
VP
Valeria Pace
Jan 28, 2026
3.0
Camera molto spaziosa ma datata. Poca attenzione alla pulizia. Il personale neanche lo vedi. Il parcheggio é attaccato all’hotel e a pagamento. La colazione pessima: 4 cose buttate lì senza nessuna attenzione al cliente. Quando siamo arrivate erano finite le posate e i piatti e noi con un altra signora ci siamo dovuti mettere a cercare nei vari cassetti per rifornire il tutto. Non era presente neanche l’acqua e la postazione del latte aveva due termos infilati nel ghiaccio quasi vuoti, siamo riuscite a stento a riempire due tazze.
Peccato perché la struttura se fosse tenuta un po meglio meriterebbe. La posizione é comoda, attori ci sono ristoranti, supermercati, gelaterie, basta camminare qualche metro. Altrimenti si può andare nel downtown con la metro lì a due passi o con la macchina. Peccato davvero, spero lo aggiustino un po e migliorino il personale con più attenzione in particolare modo alla pulizia.
Frequently Asked Questions About Homewood Suites by Hilton Jacksonville Downtown-Southbank
What types of pets are allowed at Homewood Suites by Hilton Jacksonville Downtown-Southbank?
Both cats and dogs are welcome at the hotel, as pets are allowed.
Is parking available at the hotel, and what types?
Yes, both self-parking and valet parking are available for guests.
Does the hotel provide free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Are there any dining options available within the hotel?
Yes, the hotel has one restaurant, a bar, and offers room service.
Does the hotel offer any facilities for fitness and recreation?
The hotel includes a free fitness center, a hot tub, and an outdoor pool.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
What nearby banks are available for guests at the Homewood Suites by Hilton Jacksonville Downtown-Southbank?
Nearby banks include CenterState Bank, SouthState Bank, and Florida Baptist Credit Union, convenient for guest transactions.
Are there nearby places to enjoy a coffee or a cocktail close to the hotel?
Yes, guests can visit Kava and Company for coffee or locals and Sidecar for cocktails and bars nearby.
What attractions or recreational places are near the Homewood Suites by Hilton Jacksonville Downtown-Southbank?
San Jose Duck Pond, a park and attraction, is nearby, perfect for relaxing before or after your stay.
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