Brand Certified
Home2 Suites by Hilton Jacksonville Airport
3.9(507 reviews)
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
Business Details
13475 Ranch Road, Jacksonville, FL
32218, United States
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
(904) 518-5899
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
https://www.hilton.com/en/hotels/jaxhtht-home2-suites-jacksonville-airport/
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
About
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
HotelExtended Stay HotelHome2 Suites
With quick access to I-95 and Loop 295, our all-suite hotel is less than three miles from Jacksonville International Airport. Restaurants and shops are across the highway at River City Marketplace. Our spacious suites are pet-friendly and include free WiFi and free breakfast. Enjoy our fitness center featuring a Peloton® Bike with toe cages.
Location
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
Home2 Suites by Hilton Jacksonville Airport
13475 Ranch Road, Jacksonville, FL
32218, United States
Hours
Certified by Home2 Suites by Hilton Jacksonville Airport • Mar 01, 2026
Reviews
3.9
507 reviews
5 stars
270
4 stars
84
3 stars
41
2 stars
39
1 star
73
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unflushed toilets, and hair found in various areas.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude or indifferent, particularly in handling complaints.
Breakfast Quality
Many guests expressed disappointment with the breakfast offerings, describing them as low quality and lacking variety.
Parking Fees
Several reviews criticized the additional parking fees, which many found unreasonable for an open lot.
Maintenance Problems
Guests reported various maintenance issues, including lack of hot water, clogged sinks, and malfunctioning appliances.
- MMMichelle Mitchell9Feb 17, 20265.0Great customer service friendliness cleanliness rooms was very beautiful definitely will be going back
- SZSilvia ZFeb 14, 20264.0Rooms are newly renovated. Kitchen doesnt have stove, just a microwave , dishwasher and refrigerator. Close to the airport, but a bit far from the beach.
- MSmigor salazarJan 13, 20261.0Paid for 9 days up front and was told to check across the street at Fairfield to check in. Without asking for my name or anything. Completely unprofessional
- GGGail GruenDec 28, 20255.0Under renovations, which is good, carpets were worn in the rooms, stains but I know everything smelled clean. Parking is $10, with tax, $12.00 per night, no hair conditioner fyi, breakfast plentiful and staff friendly, try to get a top floor, we had herds of elephants above us till 10pm, then at 3am, then at 6am, which I understand can't be avoided, so try and get an upper floor if you need to sleep :-)
- BMBrad MDec 20, 20251.0Blatant cost cutting has made the included breakfast almost inedible, the eggs taste synthetic, the "turkey bacon" is disgusting, waffle mix is watered down, and they ripped the labels off the orange juice dispenser clearly never intending to serve it again. That leaves only 2 sugar-water options. It's worse than prison food. Now they are charging for parking in an open, unsecured lot through some 3rd party garbage "QR code" signage requiring to pay on your phone. The signs are spread out over multiple spots and easy to miss if you arrive after dark. It's nothing but a money grab. The kitchenette sinks are always clogged. Never going back.
Frequently Asked Questions About Home2 Suites by Hilton Jacksonville Airport
What types of pet are allowed at Home2 Suites by Hilton Jacksonville Airport?
Both cats and dogs are welcome at Home2 Suites by Hilton Jacksonville Airport, making it a pet-friendly hotel.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas, and there is a public internet terminal on site.
Is there a fitness center available at the hotel?
Yes, Home2 Suites by Hilton Jacksonville Airport features a fitness center with equipment including a Peloton® Bike with toe cages, available for free to guests.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Are there accessible features available at this hotel?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall to accommodate guests with disabilities.
Does the hotel offer contactless check-in or check-out options?
Yes, contactless check-in and check-out options are available for guest convenience and safety.
Is parking available at Home2 Suites by Hilton Jacksonville Airport?
Yes, the hotel offers self-parking facilities for guests.
Can guests find restaurants and shopping near the hotel?
Yes, restaurants and shops are located across the highway at River City Marketplace, making it easy for guests to dine and shop during their stay.
How can I reach Home2 Suites by Hilton Jacksonville Airport from nearby transit options?
While the hotel does not offer airport shuttle or local shuttle services, it is conveniently located less than three miles from Jacksonville International Airport and near several other hotels such as Hyatt Place Jacksonville Airport and Hilton Garden Inn Jacksonville Airport, which can assist with transportation options.
What nearby hotels are located close to Home2 Suites by Hilton Jacksonville Airport for extended stay options?
Nearby hotels include Fairfield Inn & Suites by Marriott Jacksonville Airport, Residence Inn by Marriott Jacksonville Airport, and Holiday Inn Express & Suites Jacksonville Airport, offering guests multiple lodging options in the area.
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