Holiday Inn Express & Suites Jacksonville W - I295 And I10 by IHG
4.6582 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Welcome to the New Holiday Inn Express & Suites Hotel in West Jacksonville, FL!
Located off I-10 and I-295 for easy access to Jacksonville attractions, businesses and scenic downtown. This 100% smoke free hotel is just 15 min from Jacksonville Intl Airport JAX. This convenient location puts you near Veterans Memorial Arena, Jacksonville University, the Univ of North Florida, and TIAA Field and Dailey's Place . Travelers have quick travel times to Cecil Spaceport and Commerce Center, and NAS JAX. Catch a Jaguars NFL home game, visit the Jacksonville Zoo and Gardens, enjoy the Museum of Contemporary Art, take in an festival or sit back and enjoy one of Jacksonville’s live music venues. Grab a beach towel and suntan lotion for a short drive to the breathtaking beach with stretches of gorgeous white sand.
Guests can enjoy a variety of amenities at the Holiday Inn Express including a free Express Start hot breakfast buffet, free high-speed Wi-Fi throughout the hotel, sparkling outdoor pool, and a deluxe business center with charging stations for your electronic devices. Maintain your workout schedule while you travel with our 24-hour fitness center that offers Treadmills, elliptical machines, recumbent bike - all with individual TVs, exercise balls, free weights, and yoga mats. This hotel is ADA compliant.
Location
Holiday Inn Express & Suites Jacksonville W - I295 And I10 by IHG
1120 Suemac Road, Jacksonville, FL
32254, United States
Hours
Reviews
4.6
582 reviews
5 stars
416
4 stars
119
3 stars
22
2 stars7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers consistently praised the staff for being welcoming, friendly, and accommodating, contributing to a positive experience.
Cleanliness
Many reviews highlighted the cleanliness of the rooms and common areas, with guests appreciating the well-maintained facilities.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, with many guests enjoying the selection and freshness of the food.
Comfort and Amenities
Guests noted the comfort of the rooms, including the beds and showers, as well as the availability of amenities like free WiFi and exercise facilities.
Location Concerns
While the hotel is conveniently located near highways, some guests expressed concerns about the surrounding area and noise from traffic.
- MKMarcus King6 days ago1.0Hi. I’ve stayed at the Holiday Inn express in Jacksonville Florida on several occasions with the most recent being this past weekend from the 14th through the 17th. Scheduling my reservation was the worst it’s ever been. The front desk clerk that scheduled had the nastiest attitude ever. She didn’t want to answer any questions or seemingly do any work. She was a short Caucasian woman that loves to go outside and smoke. My wife and I always stay in the connecting rooms when we’re there if available because we have a disabled son. The website has connecting rooms as an option as well but she and the two ladies that came in after her on Friday the 14th were adamant that there’s no such thing. Because we had stayed there several times we knew that not to be the case. The day shift clerk wouldn’t check me in because it wasn’t 3:00 but two Caucasian males came in while I waited in the car and they both were checked in. They both had luggage with them. I had to wait 2 hours before I could check in and they walked right in with their luggage and checked in. I know because I saw them. I was eventually given the connected rooms after some time. My reservation was made about two weeks in advance to assure we could be accommodated. The 3-11 African American looked me in my face and told me no one could have told me about connecting rooms because we don’t have any. When I aggressively disagreed she calmed down. She wasn’t even helping me it was another 3-11 woman. She checked the reservation and saw I was booked for connecting rooms and said nothing else. We live in Goldsboro NC and really felt like it was more to this situation. I was extremely disappointed and I am an IHG member. But because your hotel clerk’s didn’t want our services we will explore different opportunities in the future. The 3-11 clerk on Saturday the 15th and the 11-7 clerk Nancy were very polite. You need more like them and not the other three. The dates of my stay was 11/14/25 through 11/17/25. I am terribly disappointed in the way I was treated and the terrible customer service. I will be evaluating this further as well
- TNThuy NguyenNov 3, 20255.0What an amazing staff! Everyone was so welcoming and kind. Truly southern hospitality. Rooms very clean.
- TVThomas VarnerOct 26, 20254.0Comfy room with great AC. Checkin was pleasant and fast and the attendant made sure to recognize and thank me for my status. No real issues other than slow wifi.
- LHLinda HermanOct 19, 20255.0Super Dave and the entire staff were very welcoming and made us feel safe and secure. We loved the area, which was quiet while being in close proximity to our favorite Jacksonville outings. I will book this hotel for future family trips to Jacksonville.
- DHDerrick “Buddha” HowardOct 3, 20254.0One of the Best Holiday Inn in the area. Staff is excellent!!! And they have security at night in the parking area. Food and gas up the street, and its just off the interstate. GRYDERZ MC home away from home.
Frequently Asked Questions About Holiday Inn Express & Suites Jacksonville W - I295 And I10 by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Jacksonville W - I295 And I10?
Check-in time is 3:00 PM, and check-out time is 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel offers a free Express Start hot breakfast buffet.
Is the Holiday Inn Express & Suites Jacksonville W - I295 And I10 pet-friendly?
No, pets including cats and dogs are not allowed at the hotel.
Are there fitness facilities available at the hotel?
Yes, the hotel has a free 24-hour fitness center with treadmills, elliptical machines, recumbent bikes, free weights, and yoga mats.
Does the hotel provide amenities for guests with mobility disabilities?
Yes, the hotel is ADA compliant and has accessible parking and mobility access.
Is parking available and free at this hotel?
Yes, free parking is available for guests at the hotel.
Can guests use digital keys and contactless check-in/out at the hotel?
Yes, the hotel offers digital guest room keys and contactless check-in and check-out options.
What nearby dining options are available around Holiday Inn Express & Suites Jacksonville W - I295 And I10?
Nearby dining includes Waffle House, Burger King, Dunkin', Zaxby's, Hardee's, Arizona Beverage Company, and Wendy's—great choices for casual meals before or after your stay.
Are there nearby hotels close to Holiday Inn Express & Suites Jacksonville W - I295 And I10?
Yes, nearby hotels include Country Inn & Suites by Radisson, Comfort Suites West Jacksonville, and Stayable Jacksonville West, providing options for extended stays or group accommodations.
What nearby attractions or important places can guests visit near the hotel?
Guests can explore the Veterans Memorial Arena, Jacksonville University, the University of North Florida, TIAA Field, and Dailey's Place. These locations offer entertainment, education, and sports venues to enhance your visit.