Certified by Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
A New West Suburban Jacksonville HotelWelcome to Jacksonville, where Florida begins. Guests looking for suburban Jacksonville accommodations will delight in the new Holiday Inn Express. The hotel is located just off I-10 at exit 351. I-10 provides direct access to both I-295 and I-95 when you wish to visit downtown Jacksonville.Corporate guests will find this hotel convenient to both Cecil Field (VQQ) and Herlong Airport. Jacksonville International Airport (JAX) is 18 mi away. Businesses like Gerdan Ameristeel, Boeing and the Distribution Service Centers for Winn-Dixie, Publix and Bridgestone/Firestone are within eight miles.Leisure guests can take advantage of the easy freeway access our Jacksonville hotel provides to Florida's famous beaches or challenge themselves on one of the area's premier golf courses. Downtown Jacksonville is just 12 miles away, while TIAA Stadium, home to the NFL Jaguars and the Gator Bowl, is only 20 miles from our new West Jacksonville hotel.No matter the reason for your visit, you will love our West Jacksonville hotel's complimentary high-speed Internet access. As a smoke-free property, we're proud to offer healthy choices in our Fitness Center and Express Start breakfast bar. You will delight in the modern look of our rooms with their big flat panel TVs and cozy line of signature bedding. We want you to make the Holiday Inn Express Chaffee-Jacksonville West your Florida home away from home.
Location
Certified by Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG • Mar 01, 2026
Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG
Certified by Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG • Mar 01, 2026
Reviews
4.3
625 reviews
5 stars
390
4 stars
137
3 stars
43
2 stars
21
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and helpfulness, highlighting specific individuals who provided exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and towels, as well as pest issues like bed bugs and roaches.
Breakfast Quality
The breakfast offerings received mixed reviews, with some customers enjoying the variety while others found it lacking or poorly managed.
Room Comfort
Guests reported issues with room comfort, including uncomfortable beds and maintenance problems, impacting their overall experience.
Renovation Disruptions
The hotel is undergoing renovations, which has led to some complaints about noise and limited access to certain amenities.
SR
Sea Ray
Feb 15, 2026
1.0
Spent the past 4 days here without any hot water! When I asked the front desk they said that's just the way it is.
I even waited until 1pm to shower one day and still luke warm was the best it got
IC
I Carter
Jan 22, 2026
5.0
One of the best Holiday Inn Express facilities I've visited. Great staff.
AR
A R
Jan 18, 2026
2.0
Dirty towels. One person safe in the evenings. Breakfast was undesirable.
MC
Miguel Corteo
Jan 17, 2026
5.0
Erin at the front desk was very kind and accommodating!
VF
Valanka Fernandes
Dec 23, 2025
4.0
Stopped here while visiting Florida. Room was clean with standard microwave and refrigerator. Breakfast had decent spread with hot, cold items including fruits.
Frequently Asked Questions About Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG
Does Holiday Inn Express & Suites Chaffee-Jacksonville West offer free breakfast?
Yes, the hotel offers a free buffet breakfast to all guests.
Are pets allowed at Holiday Inn Express & Suites Chaffee-Jacksonville West?
Yes, dogs are welcome at the hotel, but cats are not allowed.
Is free parking available at this hotel?
Yes, free parking is available for all guests at the property.
Does the hotel offer accessibility features for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking areas.
What are the check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Are there fitness facilities at the hotel?
Yes, a fitness center with free access and a treadmill are available for guests.
Is the hotel a smoke-free property?
Yes, Holiday Inn Express & Suites Chaffee-Jacksonville West is a smoke-free property.
What dining options are nearby for guests staying at the hotel?
Nearby dining options include Cracker Barrel Old Country Store for breakfast and brunch, Subway for sandwiches and fast food, and Hokkaido Japanese Restaurant for sushi and Japanese cuisine.
What other hotels are located near Holiday Inn Express & Suites Chaffee-Jacksonville West?
Nearby hotels include Best Western Plus Cecil Field Inn & Suites, Best Western Plus Jacksonville West, Hampton Inn Jacksonville I-10 West, Hampton by Hilton, and Fairfield Inn and Suites by Marriott Jacksonville West Chaffee Point.
What nearby services can guests utilize while staying at the hotel?
Guests can visit nearby services such as VyStar Credit Union for banking, Metro by T-Mobile for mobile phone needs, and Massage by Adrianna or Divine Massage Care for massage therapy.
Brand Certified Facts from Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG
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Certified March 01, 2026Yext Knowledge Graph
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