Business Details
About
Hotel
Introducing the uniquely designed Hilton Garden Inn Jacksonville Downtown Southbank hotel and our sister property the Homewood Suites by Hilton® Jacksonville Downtown/Southbank located in the trendy San Marco area of downtown Jacksonville. This complex represents Hilton Hotel's latest concept in construction, the eight-story, 221-room and suite hotel complex is the first of its kind in Jacksonville. Housing two distinct brands under one roof allows us to serve diverse market segments and offers enhanced amenities. Located on the Southbank of downtown Jacksonville, most rooms offer a beautiful city view.
Location
Hilton Garden Inn Jacksonville Downtown Southbank
1201 Kings Avenue, Jacksonville, FL
32207, United States
Hours
Reviews
4.2
1,474 reviews
5 stars
843
4 stars
322
3 stars
117
2 stars
78
1 star
114
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly and accommodating, with specific mentions of helpful front desk employees.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty carpets, unclean bathrooms, and rooms that were not properly serviced.
Location
The hotel location received positive feedback for being convenient and close to various attractions and amenities.
Breakfast Quality
Customers expressed disappointment with the breakfast options, citing high prices and poor quality.
Noise Complaints
Multiple guests reported issues with noise from nearby bars and loud music, affecting their sleep.
- CMC Morris2 days ago5.0Great Hotel at a great price! Walking distance to eat!
- SJStephen JeronymoNov 8, 20255.0All of the rooms are pet friendly, which is worth 4 stars to us. However, the condition of the rooms and atmosphere are worth the stay. The room definitely did not smell like pets have been there. Other hotels where we've stayed in designated pet friendly rooms had a pet smell to them, but not this hotel. It's obvious that they take pride in their rooms for all patrons to be content. We really loved the pet fee was only $75 for the entire stay, instead of a daily rate like other hotels. The breakfast is the typical quality of most hotels, but still very edible.
- GCGregg CavinessNov 6, 20254.0This location needs a better system to identify which guests get complementary breakfast. The breakfast attendant had to go check with the front desk because the paperwork they had at their podium was inaccurate. Overall great service.
- NNNickNov 2, 20252.0Very average. Automatically billed for parking even if you’re not there.
- SNScot NorrisOct 27, 20255.0Super friendly lady that checked us in and helped with questions. Much appreciated. Great stay, clean room.
Frequently Asked Questions About Hilton Garden Inn Jacksonville Downtown Southbank
What are the check-in and check-out times at Hilton Garden Inn Jacksonville Downtown Southbank?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both self-parking and valet parking options are available.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are pets allowed at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available on site?
The hotel has two restaurants, a bar, and offers room service.
What accessibility features does the hotel offer?
Accessible parking and an accessible elevator are available, and the hotel is mobility accessible.
Is there a fitness center at the hotel and is there an outdoor pool?
Yes, the hotel offers a free fitness center and has one outdoor pool and one hot tub.
Does the hotel provide baggage storage and housekeeping services?
Yes, baggage storage and housekeeping services are available for guests.
What nearby coffee shops can guests visit around Hilton Garden Inn Jacksonville Downtown Southbank?
Guests can visit Kava and Company, a nearby coffee shop and cafe, for a relaxing coffee or smoothie break.
Are there any parks or outdoor attractions near the hotel for leisure activities?
Yes, the San Jose Duck Pond park is nearby, providing a pleasant outdoor space for guests to enjoy.
Where can guests find banking services close to the Hilton Garden Inn Jacksonville Downtown Southbank?
There are several banks nearby including CenterState Bank, SouthState Bank, and Florida Baptist Credit Union.