Business Details
About
HotelHilton
Introducing the uniquely designed Hilton Garden Inn Jacksonville Downtown Southbank hotel and our sister property the Homewood Suites by Hilton® Jacksonville Downtown/Southbank located in the trendy San Marco area of downtown Jacksonville. This complex represents Hilton Hotel's latest concept in construction, the eight-story, 221-room and suite hotel complex is the first of its kind in Jacksonville. Housing two distinct brands under one roof allows us to serve diverse market segments and offers enhanced amenities. Located on the Southbank of downtown Jacksonville, most rooms offer a beautiful city view.
Location
Hilton Garden Inn Jacksonville Downtown Southbank
1201 Kings Avenue, Jacksonville, FL
32207, United States
Hours
Reviews
4.2
1,486 reviews
5 stars
851
4 stars
324
3 stars
119
2 stars
78
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and accommodating staff, highlighting individual employees for their exceptional service.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with dirty carpets, musty smells, and unclean bathrooms.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others criticized it as overpriced and of poor quality.
Noise Issues
Several reviews mentioned significant noise disturbances from nearby bars and events, affecting guests' sleep quality.
Value for Money
Many customers felt the hotel was overpriced for the quality of service and amenities provided, particularly regarding parking and breakfast fees.
- SCSean del CastilloJan 6, 20265.0Great hotel. Clean rooms attentive staff. Very close to San Marcos and a few breweries. I am here for work and am not looking for anything bougie.
- GBGinger BowmanJan 5, 20263.0Honestly I don’t stay at Hilton very often. I stopped here because we were going on a road trip and desperately needed a place to stay last minute. Service was fine but to be honest we didn’t need it really. The rooms were fine except the bathroom. When you turned the water on it was fine as long as you don’t use the hot water if you turned on the hot water is sounds like someone shooting. There was hair in the shower and the caulking was coming off the wall in the shower. Their sheets felt stiff. It was like someone used a whole can of starch on the sheets lol.
- BCBilly conklinJan 3, 20261.0I've stayed in Garden Inns for years and never had a problem --until now. On our way out of the hotel the second morning of our stay we stopped by the front desk and asked for the room to be serviced. We were in town for a family medical emergency so we were unprepared and needed to shower, eat, etc We needed new towels, coffee, trash taken out and after a very emotional day it was a shock to walk in and see that nothing had been done. When I talked to the front desk they said that our request "wasn't in the system" although it had been written down by hand in front of us. Even though we didn't tell them why we were there they should always assume that requests for room service are important to their guests. Add to that a broken ice machine on our floor. To say that this hotel and our experience was a disappointment is an understatement considering the standard that Hilton and the Garden Inns have always set. I will continue to stay at HGIs until this kind of service is the rule and not the exception. Hopefully Hilton is not going down that path.
- IEIvan EstradaJan 1, 20265.0Nice place to stay.. Close to everything downtown.
- CHCallum HoustonDec 1, 20255.05/5. What more can I say. Every single worker I interacted with was friendly, fast and reliable. Room was clean and soaps in bathroom and me smelling like a million dollars. Conti breakfast was delicious and the waffles were 10/10. Black dude who checked me in and out with forearm tattoo did an amazing job. Please give him a raise.
Frequently Asked Questions About Hilton Garden Inn Jacksonville Downtown Southbank
What are the check-in and check-out times at Hilton Garden Inn Jacksonville Downtown Southbank?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both self-parking and valet parking options are available.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are pets allowed at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available on site?
The hotel has two restaurants, a bar, and offers room service.
What accessibility features does the hotel offer?
Accessible parking and an accessible elevator are available, and the hotel is mobility accessible.
Is there a fitness center at the hotel and is there an outdoor pool?
Yes, the hotel offers a free fitness center and has one outdoor pool and one hot tub.
Does the hotel provide baggage storage and housekeeping services?
Yes, baggage storage and housekeeping services are available for guests.
What nearby coffee shops can guests visit around Hilton Garden Inn Jacksonville Downtown Southbank?
Guests can visit Kava and Company, a nearby coffee shop and cafe, for a relaxing coffee or smoothie break.
Are there any parks or outdoor attractions near the hotel for leisure activities?
Yes, the San Jose Duck Pond park is nearby, providing a pleasant outdoor space for guests to enjoy.
Where can guests find banking services close to the Hilton Garden Inn Jacksonville Downtown Southbank?
There are several banks nearby including CenterState Bank, SouthState Bank, and Florida Baptist Credit Union.