Brand Certified
Hilton Garden Inn Jacksonville Downtown Southbank
4.2(1502 reviews)
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
Business Details
1201 Kings Avenue, Jacksonville, FL
32207, United States
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
(904) 396-6111
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
https://www.hilton.com/en/hotels/jaxsbgi-hilton-garden-inn-jacksonville-downtown-southbank/
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
About
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
HotelHilton
Introducing the uniquely designed Hilton Garden Inn Jacksonville Downtown Southbank hotel and our sister property the Homewood Suites by Hilton® Jacksonville Downtown/Southbank located in the trendy San Marco area of downtown Jacksonville. This complex represents Hilton Hotel's latest concept in construction, the eight-story, 221-room and suite hotel complex is the first of its kind in Jacksonville. Housing two distinct brands under one roof allows us to serve diverse market segments and offers enhanced amenities. Located on the Southbank of downtown Jacksonville, most rooms offer a beautiful city view.
Location
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
Hilton Garden Inn Jacksonville Downtown Southbank
1201 Kings Avenue, Jacksonville, FL
32207, United States
Hours
Certified by Hilton Garden Inn Jacksonville Downtown Southbank • Mar 01, 2026
Reviews
4.2
1,502 reviews
5 stars
861
4 stars
328
3 stars
120
2 stars
78
1 star
115
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted friendly and accommodating staff, with specific mentions of individuals who provided exceptional service.
Cleanliness Issues
Several customers reported cleanliness problems, including dirty carpets, unclean bathrooms, and rooms not being serviced.
Breakfast Concerns
Guests expressed dissatisfaction with the breakfast options, citing high costs and limited availability.
Noise Complaints
Multiple reviews mentioned noise disturbances from nearby bars and loud music, impacting guests' sleep quality.
Room Condition
Feedback indicated that many rooms were dated and in need of renovation, with issues like musty smells and malfunctioning amenities.
- CRC Raymond4 days ago1.0Terrible beds. Terrible property. The absolute worst experience in a long time for Hilton. Been slowly switching to Marriott, and properties like this are reason reasons why.
- BMBrice ManuelFeb 23, 20265.0Awesome check in experience with Artashia. Perfect after a long travel day
- KGKaleigh Del GiudiceFeb 23, 20265.0Artarshia was super helpful checking me in and getting me everything that I needed
- ZRZach RatchesonFeb 22, 20264.0Shoutout to Tasha - what great customer service she provided! She was great to work with and very understanding of our situation. She made our visit a positive experience. Hilton as a whole, needs to clarify what levels of their loyalty program gets parking included and/or breakfast included. Very confusing. Kudos to the nice man who was in-charge of trying to explain the situation to multiple guests.
- ABAllison BattlesFeb 11, 20263.0Other than the room used for the networking was entirely too small and the parking near and around the building being weird, the lobby and some of the amenities were very nice.
Frequently Asked Questions About Hilton Garden Inn Jacksonville Downtown Southbank
What are the check-in and check-out times at Hilton Garden Inn Jacksonville Downtown Southbank?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both self-parking and valet parking options are available.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are pets allowed at the Hilton Garden Inn Jacksonville Downtown Southbank?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available on site?
The hotel has two restaurants, a bar, and offers room service.
What accessibility features does the hotel offer?
Accessible parking and an accessible elevator are available, and the hotel is mobility accessible.
Is there a fitness center at the hotel and is there an outdoor pool?
Yes, the hotel offers a free fitness center and has one outdoor pool and one hot tub.
Does the hotel provide baggage storage and housekeeping services?
Yes, baggage storage and housekeeping services are available for guests.
What nearby coffee shops can guests visit around Hilton Garden Inn Jacksonville Downtown Southbank?
Guests can visit Kava and Company, a nearby coffee shop and cafe, for a relaxing coffee or smoothie break.
Are there any parks or outdoor attractions near the hotel for leisure activities?
Yes, the San Jose Duck Pond park is nearby, providing a pleasant outdoor space for guests to enjoy.
Where can guests find banking services close to the Hilton Garden Inn Jacksonville Downtown Southbank?
There are several banks nearby including CenterState Bank, SouthState Bank, and Florida Baptist Credit Union.
Brand Certified Facts from Hilton Garden Inn Jacksonville Downtown Southbank
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Certified March 01, 2026Yext Knowledge Graph
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