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Hilton Garden Inn Jacksonville Airport

4.0
(1156 reviews)
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Business Details

13503 Ranch Road, Jacksonville, FL
32218, United States
(904) 421-2700
https://www.hilton.com/en/hotels/jaxahgi-hilton-garden-inn-jacksonville-airport/

About

HotelHilton
The Hilton Garden Inn - Jacksonville Airport is ideally located in Northeast Florida, within 2 miles of the Jacksonville International Airport, Jacksonville International Tradeport, I-95 and I-295. Anheuser-Busch, Coach Leather, Rock Tenn, Kraft, Armor Holdings, Bacardi and Sally Beauty Supply are among our corporate neighbors. Downtown Jacksonville is 15 minutes away and area beaches are just 30 minutes away. The new River City Marketplace is 1/2 mile away and offers a variety of shopping, eateries and a movie complex. The hotel features spacious guest rooms, one bedroom suites and whirlpool suites. Certain to please the business traveler are amenities that include free wireless and hard-wired internet access, dual line telephones with voicemail, a large work desk with an ergonomic Mirra chair by Herman Miller and secure PrinterOn remote printing. For the business or leisure traveler, we also offer a large outdoor swimming pool, whirlpool and fitness center. The Great American Grill restaurant features our Breakfast Buffet daily complete with cooked to order eggs and omelets. Our Pavilion Pantry is open 24 hours a day and is great for grabbing a quick snack, beverage or needed sundry items. Dinner is available nightly from 5:00 pm - 10:00 pm. Should you have the need to host a meeting or event, our Sales Department can assist you! We have a variety of meeting space that can accommodate up to 120 persons Theatre Style. Menus are available also for any catering needs you may have. We look forward to serving you!

Location

Hilton Garden Inn Jacksonville Airport
13503 Ranch Road, Jacksonville, FL
32218, United States

Hours

Reviews

4.0
1,156 reviews
5 stars
562
4 stars
293
3 stars
127
2 stars
70
1 star
104

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including musty smells, dirty bathrooms, and unkempt rooms.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional.

Restaurant Experience

Guests expressed disappointment with the restaurant's limited menu, high prices, and slow service.

Room Conditions

Several reviews mentioned outdated rooms, uncomfortable beds, and maintenance issues such as weak water pressure and malfunctioning appliances.

Location and Convenience

The hotel is conveniently located near the airport, which was appreciated by many guests.
  • SF
    S R Franklin
    Feb 1, 2026
    4.0
    Cortney at the front desk was wonderful (Cliff not so much). The rooms are very clean and comfortable. Unfortunately the restaurant is only open for lunch and dinner, and the prices are high. We found several restaurants within walking distance that were more reasonably priced. They have a free shuttle to and from the airport and the driver was very nice.
  • FN
    Fernando (NeroricK)
    Jan 21, 2026
    5.0
    This stay was as delightful as expected. I definitely will keep staying at this chain.
  • AP
    Ansley Pacetti
    Jan 6, 2026
    2.0
    I didn’t expect much because of the cost but it just did not feel clean. The area it’s in does not feel safe. It is super close to the airport so that’s a plus but otherwise I would never stay here. The bathroom didn’t feel clean at all. The silver on the vanity was rubbing off on me which is kind of concerning. And the shower had hair and a brown substance running down the walls.
  • SS
    Sasquatch
    Jan 4, 2026
    4.0
    Stayed one night on the way through Florida. Room was comfortable overall, though there was a noticeable stain near the window and the AC had a slight odor when turned on. Bathroom was fine but showed some wear, and the toilet pressure was very weak. We went to the bar for a nightcap and ordered a shot, but the bartender made a cocktail instead, which took longer than expected for an airport hotel. Still a solid choice for a quick overnight stay.
  • AP
    Al Porter
    Dec 26, 2025
    1.0
    I’ve stayed here before without issue but the bathrooms need upgrade and this Fri night stay went poorly. I was alerted at check-in that plumbers have been working to restore the hot water. I took the risk; I was exhausted and surely it would be ok by morning. The TV wasn’t working. The customer services button on the room phone connects to nothing, and the operator call button goes unanswered, so I went to the front desk. A polite maintenance guy quickly fixed it, but when I asked him about the hot water he said they were done working and would resume in a few days (on Monday) when a needed part would be delivered. I left and went hunting for another motel. If I knew this info at check-in I would not have registered. I found a better place nearby at lower rate and unlike the Hilton it came with breakfast.
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Frequently Asked Questions About Hilton Garden Inn Jacksonville Airport

Does Hilton Garden Inn Jacksonville Airport offer airport shuttle services?

Yes, Hilton Garden Inn Jacksonville Airport provides free airport shuttle services for guests.

Are pets allowed at Hilton Garden Inn Jacksonville Airport?

Yes, both cats and dogs are welcome at Hilton Garden Inn Jacksonville Airport.

Brand Certified Facts from Hilton Garden Inn Jacksonville Airport

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