Business Details
About
Hotel
The Hilton Garden Inn - Jacksonville Airport is ideally located in Northeast Florida, within 2 miles of the Jacksonville International Airport, Jacksonville International Tradeport, I-95 and I-295. Anheuser-Busch, Coach Leather, Rock Tenn, Kraft, Armor Holdings, Bacardi and Sally Beauty Supply are among our corporate neighbors. Downtown Jacksonville is 15 minutes away and area beaches are just 30 minutes away. The new River City Marketplace is 1/2 mile away and offers a variety of shopping, eateries and a movie complex.
The hotel features spacious guest rooms, one bedroom suites and whirlpool suites. Certain to please the business traveler are amenities that include free wireless and hard-wired internet access, dual line telephones with voicemail, a large work desk with an ergonomic Mirra chair by Herman Miller and secure PrinterOn remote printing. For the business or leisure traveler, we also offer a large outdoor swimming pool, whirlpool and fitness center.
The Great American Grill restaurant features our Breakfast Buffet daily complete with cooked to order eggs and omelets. Our Pavilion Pantry is open 24 hours a day and is great for grabbing a quick snack, beverage or needed sundry items. Dinner is available nightly from 5:00 pm - 10:00 pm.
Should you have the need to host a meeting or event, our Sales Department can assist you! We have a variety of meeting space that can accommodate up to 120 persons Theatre Style. Menus are available also for any catering needs you may have.
We look forward to serving you!
Location
Hilton Garden Inn Jacksonville Airport
13503 Ranch Road, Jacksonville, FL
32218, United States
Hours
Reviews
4.0
1,138 reviews
5 stars
557
4 stars
288
3 stars
124
2 stars
69
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Antney and Kimberly for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including musty smells, dirty bathrooms, and unclean carpets, indicating a need for better housekeeping.
Room Comfort
Guests reported mixed experiences regarding room comfort, with some finding beds uncomfortable and others noting issues with humidity and odors.
Location Convenience
The hotel's proximity to the airport was frequently mentioned as a positive aspect, making it a convenient choice for travelers.
Breakfast Quality
Feedback on breakfast was largely negative, with many guests finding it overpriced and of poor quality, leading to disappointment.
- JDJack Daniels6 days ago1.0I booked a room for one night last weekend through a third party. The total price was $135. When me and my friends arrived at the hotel we met Cliff who worked at the front desk. Apparently I was short some change on my credit card and he said he would reduce my rate to $118. Then Cliff said that I would need $75 incidental fees on my card which the third party did not tell me that when I had originally made my reservation. After leaving the hotel for a few hours and arrived back we met Cori at the front desk. I gave her my confirmation number and information and come to find out that Cliff at the front desk gave me false misleading information and the price of the room increased to $288 instead of the original price $135 which is what I was told by third party reservationist online. I was very disappointed how someone could give me false misleading information. Cori was very helpful finding us another hotel at Holiday Inn Express hotel right next door and their room rates was very cheap compared to Hilton Garden Inn Hotel. If I plan another trip to Jacksonville Florida, this hotel has lost my business!!!
- A2Alien 2ueenNov 9, 20251.0No service all I wanted was four bottles of water 😖 yall are so trash . Nothing but the room was okay but all customers service was shitty. Do better
- MJmonija jNov 4, 20251.0The general manager should be fired — extremely rude and unprofessional. This hotel is not worth the price. The manager should focus on ensuring the rooms are clean and up to standard instead of being confrontational with guests.
- RJRon Huggins, Jr.Nov 1, 20255.0Clean room with comfortable bed and full breakfast! Front desk folks welcomed me kindly at late check in and helped me with checkout the next morning to get printed receipt for work reimbursement. Definitely staying here again!
- GJGreg JonesOct 26, 20253.0This was probably once a really nice place to stay. Close to the airport, comfortable rooms. If you're looking for a friendly face at the front desk, you won't find it here. At least I didn't. If you're hoping for some good food at the on-site restaurant, you may get it after a long lengthy wait. It seems as though the staff have given up. Or just don't care. Probably both. While the decor is nice, there are gaps in the details. Unmaintained landscaping. Outdoor common areas messy. It's like a pretty package that once you start to unwrap it, you realize it's just that. A nice package with nothing to show for it. I stayed here because it's close to the airport. Based on my stay, that's the only reason to stay here.
Frequently Asked Questions About Hilton Garden Inn Jacksonville Airport
Does Hilton Garden Inn Jacksonville Airport offer airport shuttle services?
Yes, Hilton Garden Inn Jacksonville Airport provides free airport shuttle services for guests.
Are pets allowed at Hilton Garden Inn Jacksonville Airport?
Yes, both cats and dogs are welcome at Hilton Garden Inn Jacksonville Airport.
What are the check-in and check-out times at this hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Hilton Garden Inn Jacksonville Airport.
Is there free parking available for guests?
Yes, self-parking is available for free at the Hilton Garden Inn Jacksonville Airport.
What dining options are available at Hilton Garden Inn Jacksonville Airport?
The hotel features two restaurants including the Great American Grill with a daily breakfast buffet and dinner service from 5:00 PM to 10:00 PM. There is also a 24-hour Pavilion Pantry for snacks and beverages.
Does the hotel have facilities for business travelers?
Yes, the Hilton Garden Inn Jacksonville Airport offers four meeting rooms that can accommodate up to 120 people theatre style, free wireless and hard-wired internet, and a fitness center available for free.
Is Hilton Garden Inn Jacksonville Airport accessible for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, elevators in general, and is mobility accessible to accommodate guests with mobility requirements.
What eco-friendly practices does the hotel follow?
The hotel uses carbon-free energy sources, employs energy-efficient lighting, heating/cooling systems, has a recycling program, uses compostable food containers, and has the ISO14001 and ISO50001 eco-certifications among others.
What nearby hotels are available if I want alternative accommodations near Hilton Garden Inn Jacksonville Airport?
Nearby alternatives include Holiday Inn Express & Suites Jacksonville Airport, Fairfield Inn & Suites by Marriott Jacksonville Airport, Comfort Suites Airport, Home2 Suites by Hilton Jacksonville Airport, and Residence Inn by Marriott Jacksonville Airport.
Are there dining and entertainment options close to Hilton Garden Inn Jacksonville Airport?
Yes, nearby dining options include Jacksonville Millhouse Steakhouse and Flying Fish Taphouse. For entertainment, the River City Marketplace is just half a mile away offering shopping, eateries, and a movie complex.