Hampton Inn Jacksonville South/I-95 at JTB

Reviews

• RS

  R S

  6 days ago
  5.0
  Excellent location, service and clean rooms.
• EH

  Edward Harshman

  Nov 4, 2025
  3.0
  I arrived at the Hampton Inn in Jacksonville near Butler Boulevard and I-95 on October 27th 2025 and checked out on the 29th. When I arrived, a bedside lamp was crooked. Investigation revealed a distorted base and a bulb-socket that was partially disconnected from its base, revealing live wires. The socket was not visible except when inspecting the lamp, but the crooked base should have alerted the housecleaning staff that something was amiss. I advised Jay, at the front desk, of the problem. She could not unplug the lamp, because its cord was threaded through a hole atop the nightstand to a wall outlet and the outlet itself was behind a panel of the nightstand and was hard to reach. She and I together were able to get it unplugged. Her attitude was outstanding. She then swiped a replacement lamp from a vacant room. This lamp had a shade of which one of the three struts that held it together was broken. But the lamp was safe, and I let it be. The next morning, I reported an obstructed toilet. Maintenance came and cleared it while I was out. Job well done, except that I had reported that the replacement lamp had a defective shade (see above) and that the faucet handles for the sink and shower were both loose and needed application of a hex wrench to tighten them. Easy fix. I own two hotel rooms myself and am familiar with such maintenance tasks so have no sympathy when such maintenance is not done. It wasn’t. Only the toilet was fixed. On checkout, I reminded the desk clerk Bella of my maintenance reports and she had a hostile attitude and complained of my “whole bunch of” maintenance issues. She said that the replacement lamp had not had its power cord threaded like that of the prior lamp because parts were not in stock but it’s obvious that the inability to thread a power cord is not a parts-missing problem but a laziness problem. No apology for the loose faucets’ not being repaired. No mention of an attempt to repair or replace the lamp shade. Bad attitude. The room, like the rest of the building, was beautifully clean. The morning breakfast was outstanding. Please note that big corporations use psychology tactics to calm down dismayed customers and in so doing can try to dodge pressure to make legitimately needed improvements. A legally binding promise to do something specific, that future customers can see, will assure me that this is not up to Hilton standards. I forgive, but soft words won’t work. I sent a draft of this review and received a plastic-sorry in reply with no promise to enact policies to prevent recurrences. Discouraging. Please read a response, if any is provided, with this analysis in mind.
• HH

  Harold Hurst

  Oct 30, 2025
  5.0
  Thank you Nick and Bella for your great service. You all made made an otherwise ordinary stay into one worth remembering due to your great hospitality! Due to this, we will certainly return to this hotel.
• JM

  James Meeks

  Oct 16, 2025
  5.0
  I have tried every motel around the vicinity and eventually settled on this Hampton Inn. It is the only one I go to when I'm in town. I have yet to have a bad experience and it is close to my hospital customers.
• MM

  Mintygreen

  Oct 14, 2025
  5.0
  I stayed here 2 nights for a jaguars game. The room was very clean the staff was friendly and helpful the pool was very cold and not heated but it's October I still swam anyway. The fitness room is great lots of cardio and weight machines very well appointed. The breakfast was good, I kind of messed up the waffle maker because it was confusing. I would have liked to see more fruits available besides oranges and apples but it's all free so I can't complain. My room was very affordable I got a big discount with my Hilton honors. Overall a great stay we all had fun and I couldn't ask for anything more.

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