Business Details
About
HotelEmbassy Suites
Embassy Suites Jacksonville-Baymeadows is a full-service hotel centrally located to Jacksonville’s popular activities and attractions, 15 minutes from downtown and beaches. This full-service Jacksonville hotel is convenient to the University of North Florida, professional sporting events and shopping, located less than a mile east of I-95 in Jacksonville.
Enter our lush tropical atrium and immediately feel relaxed as you listen to the soothing sound of our indoor waterfall. Admire the building’s Mediterranean architecture including Juliet balconies in our guest rooms. Get a good night’s rest in the private bedroom of one of our two-room suites, and then start the day with our complimentary cooked-to-order breakfast featuring omelets and a variety of healthy options. Socialize in our open-air atrium each night at the Evening Reception, serving cold beverages and light snacks. Bite into a rib eye or filet mignon for lunch or dinner at our signature restaurant, Omaha Steakhouse. After a long day, dine-in with room service and unwind in your suite.
Plan a meeting or special event in our 7, 200 sq. ft. meeting space. Take advantage of our BusinessLink™ business center’s complimentary internet, printing access and work area. Plunge into our indoor pool or recharge with an invigorating workout. Jacksonville beaches, the Avenues Shopping Mall and St. John’s Town Center Mall are a short drive from our hotel in Jacksonville, FL.
Location
Embassy Suites by Hilton Jacksonville Baymeadows
9300 Baymeadows Road, Jacksonville, FL
32256, United States
Hours
Reviews
4.1
3,499 reviews
5 stars
1,956
4 stars
770
3 stars
333
2 stars
170
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Lawrence and Patrick for their exceptional service.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, especially the made-to-order omelets, although some guests noted inconsistencies in availability.
Room Condition
Numerous reviews mentioned that the rooms were dated and in need of maintenance, with issues such as cleanliness, broken appliances, and unpleasant odors.
Management Issues
Several guests reported poor experiences with management, including unresponsive staff and issues with reservations, leading to dissatisfaction.
Overall Experience
While some guests enjoyed their stay and appreciated the amenities, many expressed disappointment with cleanliness and maintenance, suggesting the hotel needs significant improvements.
- FDFATMOMMA & DERRY3 days ago1.0Me and my daughters came here to get a room today to enjoy the Jacuzzi and pool..the Jacuzzi is broke.. no hot water I cannot take a bathe at all..we have no cups for coffee ..no wifi ..the front desk are rude and will not answer the phone.....the room was stink when we got in here...the heat do not work I'm very cold in here..I feel like I deserve a credit for another night in a fresher room and with the Jacuzzi working I want to enjoy myself properly....the price was not cheap me and my daughters need a refund or a free night....embassy has a horrible staff ..I wasn't the only one complaining everybody is complaining....get a staff that care ..we feel like we are at a motel....we are sitting here trying to figure out what time the pool close and is it breakfast in the morning and I wish I can use wifi here..the staff will not tell us nothing..we are still here please 🙏 fix the problem.. horrible service omg it gets worse now the sofa bed springs are sticking up can't get extra cover
- KNKatelyn Nesselrodte4 days ago4.0Rooms were nice, hotel was very clean overall. Great breakfast and snacks. Loved the complimentary drinks. The kids got free water and a free cookie which made their day. Indoor pool was awesome as well as the hot tub. My brother loved the workout room. Only downside was whatever they put in the water at the pool/ hot tub it turned my ring black which ruined it (and yes it's a real white gold ring) and gave my brother a skin rash all over other than his neck up that didn't touch the water. The rooms and hotel smell a little fishy I guess from seafood options they have there ... I'm not sure. I have a sensitive nose so I kept smelling it but my brother only Smelled it periodically. The stay was really nice overall. I do wish the trash cans were a little bigger in the rooms. The paying extra for parking I personally think is ridiculous.
- OGOscar GuerreroJan 4, 20265.0We loved our stay at the Embassy Suites. We were just passing through for one night as a family with two teenage boys, and it did not disappoint. The rooms were large, spacious, and very clean, which made it easy for everyone to be comfortable. The only thing missing was a smart TV, but that was a very minor downside. Google may list this as a 3-star hotel, but I would easily give it 4 stars. Breakfast was excellent. Omelette station, bacon, pancakes, and just about everything a hungry American could want in the morning. Very family-friendly atmosphere too. We saw parents with kids of all ages, which made it feel welcoming and relaxed. Would definitely stay here again.
- MMMelissa MiddlebrookJan 2, 20262.0Rooms are nice. However, this is our second time staying at a Hilton expecting a little class and got disappointed. Once again, the pool/hot tub experience was ruined by 7 screaming children splashing about with inattentive parents. When we respectfully reached out to the staff asking if this was anything they could do and they hung up. I know I sound like a Karen here but come on.. just once we would like to relax and enjoy the amenities at the Hilton.
- AHAnn H.Jan 2, 20261.0If have stayed here several times before. This is the first time I have ever had a problem. I will not being staying here ever again. I arrived 12/31 around 10 pm. The man who checked me in explained that since the next day is a holiday that breakfast would be 7am to 10:30am. So I went to breakfast I was there at 9:04am and I was told I couldn’t get breakfast cause it was cut off at 9 am. I then went to the desk and explain what I was told and show them my yellow paper which had the times. She goes and talks to the staff in the kitchen and I was allowed in. Mind you there 16 people in front of me. Instead of waiting I went around to look at the others things they which was absolutely NOTHING. Very upset ! And I just went back up to my room. $150 a night!!! Ridiculous! As I’m sitting in my room I see a roach crawling on the floor. Disgusting!!! The the last day before we check out at 11am house keeping just walks into our room at 8:45 am! I will never stay here again. And my distant family will not either.
Frequently Asked Questions About Embassy Suites by Hilton Jacksonville Baymeadows
What are the check-in and check-out times at Embassy Suites by Hilton Jacksonville Baymeadows?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, complimentary breakfast is available with cooked-to-order options including omelets and healthy choices.
Are pets allowed at Embassy Suites by Hilton Jacksonville Baymeadows?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
Does the hotel offer accessibility features for guests with mobility needs?
Yes, the hotel has accessible parking and elevators, and is mobility accessible.
What amenities are available for fitness and relaxation at the hotel?
The hotel offers a free fitness center, an indoor pool, and a hot tub for guest use.
Are there any dining options within or near the hotel?
The hotel features two restaurants, including the signature Omaha Steakhouse. Nearby dining options include Chelsea's Bar & Grille and Kpg Investments Mexican restaurant.
Is there convenient access to shopping centers from the hotel?
Yes, the hotel is a short drive from popular shopping destinations such as the Avenues Shopping Mall and St. John's Town Center Mall.
How can guests using public transportation reach Embassy Suites by Hilton Jacksonville Baymeadows?
Guests can use the local shuttle service provided by the hotel for convenient transportation in the area.
What nearby attractions can guests visit during their stay at Embassy Suites by Hilton Jacksonville Baymeadows?
Guests can explore Jacksonville beaches, the University of North Florida, and attend professional sporting events nearby. The hotel is also close to various community organizations like Casa De Restauración Familiar and the Rotary Club Southpoint.