Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Guests Love Jacksonville, FL Hotel's JAXPORT LocationWelcome to Candlewood Suites® Hotel Jacksonville East Merril Road / JAXPORT. Situated within minutes of the sparkling Florida coast, JAXPORT Cruise Terminal and NAS Mayport, this pet friendly hotel's accommodations in Jacksonville offer spacious suites suited for vacation, business, relocation and an extended stay.The hotel's Jacksonville location offers Florida guests a quick commute to Mayo Clinic and Baptist Medical Center, as well as academic institutions such as Jacksonville University and the University of North Florida. Blount Island and Dames Point seaports, Mayport Naval Base and the Foreign Trade Zone are all within a short drive, as are companies like Crowley Marine Services, Hanjin and Bank of America.Leisure travelers seeking extended stay hotels near Jacksonville Cruise Terminal, the beach and Florida sports venues like Jacksonville Jaguars EverBank Stadium love this hotel's central location. Other notable sites nearby include the famous Jacksonville Landing, the Anheuser-Busch Brewery, the elaborate Jacksonville Zoo and Gardens and retail giant Regency Square Mall.Boasting convenience of free Wi-Fi access, 24-hour Fitness and Business Centers and free self-service laundry, as well as fun family features like an outdoor pool, a gazebo with guest grills and pet friendly suites, this hotel's accommodations in Jacksonville caters to you. You can "Consider Us Home!"
Location
Candlewood Suites Jacksonville East Merril Road by IHG
2700 Jane Street, Jacksonville, FL
32225, United States
Hours
Reviews
4.1
530 reviews
5 stars
311
4 stars
107
3 stars
36
2 stars
25
1 star
51
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted serious cleanliness problems, including reports of cockroaches, dirty linens, and unpleasant odors in the rooms.
Staff Performance
The front desk staff, particularly Elena, received high praise for their friendliness and helpfulness, with many guests noting exceptional customer service.
Room Condition
Guests mentioned that while some rooms were clean and comfortable, others showed signs of wear and had maintenance issues, such as leaks and outdated appliances.
Customer Service Concerns
Some guests reported negative experiences with staff, including unprofessional behavior and inadequate responses to issues, impacting their overall satisfaction.
Location and Amenities
The hotel is conveniently located near shopping and restaurants, and offers useful amenities like kitchenettes, but lacks breakfast options.
- DWDoris Walls1 day ago5.0The staff was great!! Aryanna was wonderful!!! She checked us in & upgraded our room!!! Would stay here again!!!
- AMAshlee Maxfield6 days ago5.0We had to stay here while work was being done on our house. This place was absolutely amazing. The staff was super friendly and went above and beyond to make us comfortable. Jennifer at the front desk was so nice and provided us with supplies and even entertainment. They have a lending closet that has games and cooking utensils to use to make cooking a breeze. The room has a little kitchen and they provide dishes with it as well. Through the stress of our house issue this hotel made it a comfortable experience. Thank you. They also have free coffee 24/7 and a little store to purchase items as well. I will definitely be back if I need a hotel
- DDDina DavisJan 1, 20265.0Aiyanna was the best part of my stay. Same is the sweetest young lady. Working back to back shifts with a smile. Every detail down to the check out and explained the pantry and the rooms were clean and the bed was comfortable. I really enjoyed my overnight stay.
- MCMara CozartJan 1, 20265.0Even though the keys only worked for the room, Aryanna was fantastic and accommodating!!!
- JGJenny GarzonDec 28, 20251.0Very bad experience. Our stay was extremely unpleasant. The beds were very dirty, and we found cockroaches and bed bugs, which is completely unacceptable for a hotel. The rooms had a strong bad odor, making it very uncomfortable to stay. In addition, the TV had no connection and the room phone did not work, so there was no easy way to contact the front desk. Unfortunately, I would not recommend this hotel to anyone. Cleanliness and maintenance are seriously lacking.
Frequently Asked Questions About Candlewood Suites Jacksonville East Merril Road by IHG
What are the check-in and check-out times at Candlewood Suites Jacksonville East Merril Road by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Candlewood Suites Jacksonville East Merril Road?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
Is there parking available for guests, and is it free?
Yes, free parking is available for guests at the hotel.
What fitness amenities does the hotel provide?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel have enhanced cleaning and sanitation protocols in place?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and provides sanitizer; employees are trained in cleaning and hand washing procedures.
Are housekeeping services available during a stay?
Yes, housekeeping services are available, and guests do not need to request them specifically.
Does the hotel offer digital guest room keys and contactless check-in/check-out?
Yes, the hotel provides digital guest room keys and supports contactless check-in and check-out for a convenient stay.
What nearby dining options are available around Candlewood Suites Jacksonville East Merril Road?
Nearby dining options include Golden Corral Buffet & Grill, ZENSHI Handcrafted Sushi, Burger King, Subway, Hardee's, EJ's Italian Bistro, and Jimmy Fu's Chinese Restaurant, offering a variety of cuisines for guests to enjoy before or after their stay.
Are there nearby services for shopping and daily needs?
Yes, guests can access nearby locations such as the Publix Super Market Plaza for groceries, Mission Liquors, Walmart for shopping and discounts, and gas stations like Daily's and Shell with convenience stores and car washes.
What childcare or daycare options are near the hotel?
Nearby childcare options include Rattles to Tassels and Kinder Garden Daycare and Preschool, which could be convenient for families staying at the hotel.