Brand Certified
Candlewood Suites Jacksonville East Merril Road by IHG
4.1(535 reviews)
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
Business Details
2700 Jane Street, Jacksonville, FL
32225, United States
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
(904) 744-1244
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
https://www.ihg.com/candlewood/hotels/us/en/jacksonville/jaxqt/hoteldetail
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
About
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
HotelWedding VenueConference CenterCandlewood Suites
Guests Love Jacksonville, FL Hotel's JAXPORT LocationWelcome to Candlewood Suites® Hotel Jacksonville East Merril Road / JAXPORT. Situated within minutes of the sparkling Florida coast, JAXPORT Cruise Terminal and NAS Mayport, this pet friendly hotel's accommodations in Jacksonville offer spacious suites suited for vacation, business, relocation and an extended stay.The hotel's Jacksonville location offers Florida guests a quick commute to Mayo Clinic and Baptist Medical Center, as well as academic institutions such as Jacksonville University and the University of North Florida. Blount Island and Dames Point seaports, Mayport Naval Base and the Foreign Trade Zone are all within a short drive, as are companies like Crowley Marine Services, Hanjin and Bank of America.Leisure travelers seeking extended stay hotels near Jacksonville Cruise Terminal, the beach and Florida sports venues like Jacksonville Jaguars EverBank Stadium love this hotel's central location. Other notable sites nearby include the famous Jacksonville Landing, the Anheuser-Busch Brewery, the elaborate Jacksonville Zoo and Gardens and retail giant Regency Square Mall.Boasting convenience of free Wi-Fi access, 24-hour Fitness and Business Centers and free self-service laundry, as well as fun family features like an outdoor pool, a gazebo with guest grills and pet friendly suites, this hotel's accommodations in Jacksonville caters to you. You can "Consider Us Home!"
Location
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
Candlewood Suites Jacksonville East Merril Road by IHG
2700 Jane Street, Jacksonville, FL
32225, United States
Hours
Certified by Candlewood Suites Jacksonville East Merril Road by IHG • Mar 01, 2026
Reviews
4.1
535 reviews
5 stars
315
4 stars
108
3 stars
36
2 stars
25
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Elena and Aryanna for their outstanding service.
Cleanliness Issues
Several reviews mentioned serious cleanliness problems, including reports of cockroaches and unclean rooms, which significantly impacted customer satisfaction.
Room Quality
While some guests appreciated the spaciousness and amenities of the rooms, others reported issues such as unpleasant odors, maintenance problems, and outdated decor.
Location and Value
The hotel is conveniently located near restaurants and shopping, with many guests noting it as a good value for the price.
Customer Complaints
There were multiple complaints regarding poor customer service experiences, particularly related to handling issues and responsiveness from management.
- ASAmy Jo SpiresFeb 22, 20265.0The crew here is wonderful! The afternoon clerk helped us with parking at checkin and the day crew worked with us the next day so we could stay a bit later at checkout as we needed to wait for our Uber. Rooms were great! And at a great value too! Very clean and spacious. And within walking distance of quite a few restaurants and Publix.
- CHCelia HopeFeb 15, 20265.0Thank you , Jenny , for the outstanding customer service! You rule
- DWDennis WheelerJan 26, 20265.0The staff and manager were more than helpful. The AC was not working in our room and so they moved us into a new upgraded room. They always greet us when we leave and welcome us back upon our return. It's been an awesome stay so far!
- DSDavid StewartJan 19, 20265.0The staff is absolutely fantastic very friendly and helpful,rooms are clean this is my go to place when I'm in Jacksonville Florida
- AMAshlee MaxfieldJan 7, 20265.0We had to stay here while work was being done on our house. This place was absolutely amazing. The staff was super friendly and went above and beyond to make us comfortable. Jennifer at the front desk was so nice and provided us with supplies and even entertainment. They have a lending closet that has games and cooking utensils to use to make cooking a breeze. The room has a little kitchen and they provide dishes with it as well. Through the stress of our house issue this hotel made it a comfortable experience. Thank you. They also have free coffee 24/7 and a little store to purchase items as well. I will definitely be back if I need a hotel
Frequently Asked Questions About Candlewood Suites Jacksonville East Merril Road by IHG
What are the check-in and check-out times at Candlewood Suites Jacksonville East Merril Road by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Candlewood Suites Jacksonville East Merril Road?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
Is there parking available for guests, and is it free?
Yes, free parking is available for guests at the hotel.
What fitness amenities does the hotel provide?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel have enhanced cleaning and sanitation protocols in place?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and provides sanitizer; employees are trained in cleaning and hand washing procedures.
Are housekeeping services available during a stay?
Yes, housekeeping services are available, and guests do not need to request them specifically.
Does the hotel offer digital guest room keys and contactless check-in/check-out?
Yes, the hotel provides digital guest room keys and supports contactless check-in and check-out for a convenient stay.
What nearby dining options are available around Candlewood Suites Jacksonville East Merril Road?
Nearby dining options include Golden Corral Buffet & Grill, ZENSHI Handcrafted Sushi, Burger King, Subway, Hardee's, EJ's Italian Bistro, and Jimmy Fu's Chinese Restaurant, offering a variety of cuisines for guests to enjoy before or after their stay.
Are there nearby services for shopping and daily needs?
Yes, guests can access nearby locations such as the Publix Super Market Plaza for groceries, Mission Liquors, Walmart for shopping and discounts, and gas stations like Daily's and Shell with convenience stores and car washes.
What childcare or daycare options are near the hotel?
Nearby childcare options include Rattles to Tassels and Kinder Garden Daycare and Preschool, which could be convenient for families staying at the hotel.
Brand Certified Facts from Candlewood Suites Jacksonville East Merril Road by IHG
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Certified March 01, 2026Yext Knowledge Graph
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