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Guests Love Jacksonville, FL Hotel's JAXPORT LocationWelcome to Candlewood Suites® Hotel Jacksonville East Merril Road / JAXPORT. Situated within minutes of the sparkling Florida coast, JAXPORT Cruise Terminal and NAS Mayport, this pet friendly hotel's accommodations in Jacksonville offer spacious suites suited for vacation, business, relocation and an extended stay.The hotel's Jacksonville location offers Florida guests a quick commute to Mayo Clinic and Baptist Medical Center, as well as academic institutions such as Jacksonville University and the University of North Florida. Blount Island and Dames Point seaports, Mayport Naval Base and the Foreign Trade Zone are all within a short drive, as are companies like Crowley Marine Services, Hanjin and Bank of America.Leisure travelers seeking extended stay hotels near Jacksonville Cruise Terminal, the beach and Florida sports venues like Jacksonville Jaguars EverBank Stadium love this hotel's central location. Other notable sites nearby include the famous Jacksonville Landing, the Anheuser-Busch Brewery, the elaborate Jacksonville Zoo and Gardens and retail giant Regency Square Mall.Boasting convenience of free Wi-Fi access, 24-hour Fitness and Business Centers and free self-service laundry, as well as fun family features like an outdoor pool, a gazebo with guest grills and pet friendly suites, this hotel's accommodations in Jacksonville caters to you. You can "Consider Us Home!"
Location
Candlewood Suites Jacksonville East Merril Road by IHG
2700 Jane Street, Jacksonville, FL
32225, United States
Hours
Reviews
4.1
514 reviews
5 stars
299
4 stars
106
3 stars
35
2 stars
24
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff, particularly Elena, for their friendliness and helpfulness, creating a welcoming atmosphere.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including reports of cockroaches and unclean rooms, which negatively impacted guest experiences.
Room Comfort
Guests generally found the rooms comfortable and well-equipped, although some noted issues with maintenance and odors.
Customer Service Concerns
A few customers reported negative experiences with staff, particularly regarding handling complaints and issues during their stay.
Location and Amenities
The hotel is conveniently located near grocery stores and restaurants, but some guests mentioned the lack of breakfast options.
- CVCarlos Velez-Munich1 day ago4.0Nice facility
- MIMike Funderburk IINov 15, 20255.0Pleasantly surprised. Very convenient location. There's shopping and a few restaurants within walking distance to choose from. The rooms have a refrigerator, microwave, dishwasher and a cooking surface. Beds were comfortable and the room was quiet.
- TGTomas GomezOct 16, 20255.0All great, arrived way late, but front desk was super accommodating and friendly.
- JBJames BograkosSep 30, 20255.0Happy to find this place on my journey home from North Carolina. Traveling with my Labrador very accommodating. The handle in the bathroom shower was loose I'm only mentioning that so they can fix it for their future customers. I will definitely be going back..
- TRTaliesin RiggsSep 6, 20255.0Stayed here while waiting to move in to a new home. The staff were very nice, and especially Elena was always helpful and willing to go out of her way to make sure everything was going well. Things were generally very quiet, the rooms were cool, the beds were comfortable, and the internet was acceptable.
Frequently Asked Questions About Candlewood Suites Jacksonville East Merril Road by IHG
What are the check-in and check-out times at Candlewood Suites Jacksonville East Merril Road by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Candlewood Suites Jacksonville East Merril Road?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
Is there parking available for guests, and is it free?
Yes, free parking is available for guests at the hotel.
What fitness amenities does the hotel provide?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel have enhanced cleaning and sanitation protocols in place?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and provides sanitizer; employees are trained in cleaning and hand washing procedures.
Are housekeeping services available during a stay?
Yes, housekeeping services are available, and guests do not need to request them specifically.
Does the hotel offer digital guest room keys and contactless check-in/check-out?
Yes, the hotel provides digital guest room keys and supports contactless check-in and check-out for a convenient stay.
What nearby dining options are available around Candlewood Suites Jacksonville East Merril Road?
Nearby dining options include Golden Corral Buffet & Grill, ZENSHI Handcrafted Sushi, Burger King, Subway, Hardee's, EJ's Italian Bistro, and Jimmy Fu's Chinese Restaurant, offering a variety of cuisines for guests to enjoy before or after their stay.
Are there nearby services for shopping and daily needs?
Yes, guests can access nearby locations such as the Publix Super Market Plaza for groceries, Mission Liquors, Walmart for shopping and discounts, and gas stations like Daily's and Shell with convenience stores and car washes.
What childcare or daycare options are near the hotel?
Nearby childcare options include Rattles to Tassels and Kinder Garden Daycare and Preschool, which could be convenient for families staying at the hotel.