Business Details
About
Hotel
At the Best Western Plus Jacksonville West you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Jacksonville West will stand out among other hotels in Jacksonville,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Jacksonville West will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Jacksonville West
525 Chaffee Point Blvd, Jacksonville, FL
32221, United States
Hours
Reviews
3.9
559 reviews
5 stars
268
4 stars
138
3 stars
65
2 stars
32
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Destiny and Wilnor for their exceptional service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unpleasant odors, and unkempt bathrooms, which detracted from the overall experience.
Maintenance Problems
Guests reported various maintenance issues, such as broken thermostats, plumbing problems, and malfunctioning elevators, indicating a need for better upkeep.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it mediocre or unsatisfactory, while others appreciated the variety.
Value for Money
While some guests felt the hotel was a good value for the price, others expressed disappointment regarding the quality of accommodations relative to the cost.
- APAnthony ParranNov 7, 20255.0I can say that our stay before the Big Vaycay here was very pleasant. All staff were very nice. Our room met expectations. It was weird though that there wasn't a rack to hang clothes on but there plenty of hangers. 🤔😊 Donna was very nice to meet. She and I talked a bit as she was checking the grounds. Location is a plus as it is within walking and or driving distance of various stores and restuarants.
- PCPatricia CNov 6, 20255.0Room right next to the elevator and never once heard it! Thank you!
- MVMichele VandettyNov 4, 20254.0You have wonderful employees! Miss Donna at the front desk really makes your morning! Go Donna!
- SCSuzanne CoxOct 10, 20255.0Thermostat broken. TV cables where pulled out and directv box off. I fixed TV however Thermostat needs replaced. Could not find anyone at front counter when checking out to tell.
- DDDawn DobsonOct 4, 20251.0Toilet stopped up (before I used it), sink stopped up. After maintenance “fixed it” (I had left and so do not know how he “fixed it”), I had to get plunger from housekeeping so that I could fix it. Front girl desk for morning/day shift both Fri/Sat was unprofessional. When I returned to the hotel she informed me maintenance had fixed the plumbing. I waited for an elevator that seems to only move once every 30 min and then went to my room. I was locked out. Housekeeping also tried to let me in. No luck. Go BACK downstairs (now mind you, I’m carrying to go meals, my purse, my phone etc) to tell girl I’m locked out. She said “Oh yea. It’s because maintenance went in.” So she didn’t know that when I entered hotel????? She swiped my keycard and said now it will open. So BACK to the 30 min wait elevator…back to my room. Card worked. Fast forward to this morning. Go to breakfast…come back to my room carrying a cup of coffee. I should’ve known….I'm locked out AGAIN! So BACK down to front desk. She didn’t even waste her breath. Probably was a good thing. She swiped my card. So BACK upstairs to my room. Packing up. Checking out. I do not understand why people in HOSPITALITY industry are not HOSPITABLE?!?! And aren’t knowledgeable on HOW to be professional and knowledgeable to their guests?!?! MOST DEFINITELY WOULD NOT STAY HERE AGAIN.
Frequently Asked Questions About Best Western Plus Jacksonville West
Is Best Western Plus Jacksonville West a pet-friendly hotel?
Yes, Best Western Plus Jacksonville West welcomes pets and dogs are allowed.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available for all guests during their stay.
What are the check-in hours at Best Western Plus Jacksonville West?
The hotel operates 24 hours a day, 7 days a week, so you can check in at any time.
Does Best Western Plus Jacksonville West provide workspace facilities for business travelers?
Yes, all guest rooms include a spacious work desk with free internet access to accommodate business needs.
Are there any fitness facilities available at the hotel?
Yes, the hotel has an in-house fitness room where guests can maintain their workout routines.
What amenities are included in rooms for extended stays?
Rooms for extended stays include a convenient in-room mini fridge ideal for drinks and snacks.
Where is Best Western Plus Jacksonville West located?
It is located at 525 Chaffee Point Blvd, Jacksonville, FL 32221, USA.
Are there other hotels near Best Western Plus Jacksonville West?
Yes, nearby hotels include Best Western Plus Cecil Field Inn & Suites, Holiday Inn Express & Suites Chaffee-Jacksonville West, Hampton Inn Jacksonville I-10 West, Hampton by Hilton, and Fairfield Inn and Suites by Marriott Jacksonville West Chaffee Point.
Are there dining options near the hotel?
Nearby dining options include Cracker Barrel Old Country Store, Subway, Hokkaido Japanese Restaurant Chaffee Road, and Quiznos for various cuisine choices.
What other services can guests find near Best Western Plus Jacksonville West?
Guests can access massage therapies at Massage by Adrianna and Divine Massage Care, professional photography at Christy Whitehead Photography, and financial services at Western Union and Coinme nearby.