Holiday Inn Express Jacksonville Beach by IHG

Reviews

• CY

  Cady Young

  Feb 9, 2026
  5.0
  Michelle on night shift was absolutely amazing and she took care of us so well. She was so kind as well as a little jokester with amazing hospitality.
• MO

  Mary Oxner

  Feb 4, 2026
  5.0
  I’ve stayed here multiple times over the last few months and I really have enjoyed my stays every time. The proximity to Mayo Clinic is great and there is never traffic during that commute. The hotel staff are very kind and accommodating. The rooms are clean and beds are comfortable. I’ve never noticed any street noise during my stays. The breakfast food options are pretty good. I will continue to stay here every 3 months when I come down for my appointments at Mayo. Special shoutout to Noah, who I’ve only interacted with during evening check ins. Noah is very kind and helpful. Talking with him and the ease of check in was a great end to a very long travel day.
• BB

  Benjamin Bunn

  Feb 2, 2026
  1.0
  On the morning of February 1st, I arrived to check in after having called ahead well in advance to notify the hotel that I would be arriving late due to flight delays caused by a widespread snowstorm affecting much of the United States. Despite this advance notice, I was informed upon arrival that I would be charged an additional $187 fee for failing to check in in person, while still being charged the full rate for both nights, including the added fee. At no point during my call was I informed that an in-person check-in was required to avoid this charge. Compounding the issue, the front desk attendant, Mao, was exceptionally rude and unprofessional. She questioned why I was checking in late (which is neither relevant nor appropriate), initially refused to explain what the late fee was for, and handled the situation in a dismissive and hostile manner. I have never experienced treatment like this from hotel staff, nor have I ever been placed in a situation where payment felt coercive rather than transparent or fair. This experience was deeply disappointing and completely unacceptable. I will not be staying at this property again, and I strongly urge management to review both the late check-in policy and the conduct of staff to prevent similar situations for future guests.
• LW

  Laura Wesley

  Jan 28, 2026
  5.0
  The stay was fantastic. The front desk personnel,very friendly and personable. The room was clean and smelled amazing. I really enjoyed this trip.
• CT

  Catrina Turner

  Jan 9, 2026
  5.0
  I didn’t stay here just wanted to leave a review about my experience visiting a guest of this hotel. While visiting someone I know that was a guest of the hotel, I had an experience with the front desk clerk that was so compassionate I had to leave a review. I believe her name was Michelle. I had an interaction with Michelle because the guest I was visiting turned out to be a nightmare of a person! Long story short while visiting the guest, my dog was attacked by her dog. The guest took some of my belongings. Michelle intervened when I was trying to retrieve my keys so I could just leave. It was late at night, a complaint was made about me knocking to retrieve my keys. Which is understandable, Michelle sprung into action. When i went to explain the situation, she immediately took my dog and I to the lobby to ensure our safety. This situation could’ve been handled one of two ways with grace and compassion or impatience and rudeness. Michelle chose grace and compassion that night. She dealt with the guest and tried to get my key back, didn’t happen. She stayed with my dog and I until my ride arrived. You don’t run into selfless people often nowadays and I was blessed that evening. The property itself is nice as well and really close to the beach and close enough to get over the bridge to get to whatever the beaches don’t have to offer.