Holiday Inn & Suites Clearwater Beach S-Harbourside by IHG

Reviews

• MM

  Madyson Mashni

  3 days ago
  5.0
  Great experience, Russ took great care of us and made us feel at home. Some of the very best customer service I’ve had! He truly went above and beyond to make our stay amazing!
• BP

  Barbara Palermo

  Dec 21, 2025
  3.0
  I booked my room for 4 nights. I checked in on 12/14. I was surprised that in addition to my room and taxes, I was charged a $40 a day resort fee. I have no idea what that was for. I was given two passes to the water park across the street and a discount card for pizza. I don’t swim so I certainly didn’t think it was worth $40 a day additional. I went into my room. It was clean, but it was…a room. Keurig with 3 pods of coffee (no decaf) and two packs of sweetener/creamer, and 1 tea. No rhyme or reason for this grouping. As I was visiting family, it was mainly a place to sleep. I am an early riser, but I need cream for my coffee. The restaurant doesn’t open until 7 am. I’m up at 5. I had to go to the office and was provided 4 additional sweetener/creamer packs most of which are wasted so I can have coffee. I wait. At 7:30 I go for breakfast. The service is pleasant and the coffee is plentiful. At 9:30 I decided to take a shower. Surprise! There’s no hot water. It’s tepid. I adjusted the water from barely on the hot side to only hot to have tepid water. Having below shoulder length hair, I decided I could go one more day with dirty hair and took a very quick shower. Not my favorite thing. Lucky for me, I was offered the chance to stay with family and checked out after one night. Would I stay there again? Perhaps if I had children with me and the resort fee is explained to me. What it entails. Is it simply for the pleasure of being where you can see boats docked next to the hotel or having the pleasure of your first floor room hearing them refurbish the bar early in the day? Or, finally, being able to see people play mini golf outside your window? Heck if I know. All the staff was nice and courteous even the environmental staff. It’s located near everything.
• DD

  Derek

  Dec 16, 2025
  5.0
  Great unique tropical feeling hotel, with nice views (my room) of the marina. Not a cookie-cutter hotel, while feeling a bit old has lots of charm and feels very much like Florida to me. HUGE room, with lots of amenities. Loved the Christmas decorations around the property. Restaurant was great, with exceptional service. A/C worked really good, clean room as well. Price paid was about average.
• MM

  Michael Martin

  Dec 15, 2025
  5.0
  You don't get better service any where than Russ, Dawn and the Crew at Holiday Inn Harbourside Resort helping my great friends from Germany with their "Holiday". 😀
• JS

  James Smith

  Nov 11, 2025
  1.0
  I am writing this review to warn every future customer to please stay far far far away from Holiday Inn Harborside. I booked a room back on October 9th of 2025 for 5 days mind you I was flying from St Louis MO, with my 77 year old mother my fiance and our two children and my mother in law. I was promised an ocean view with a sunset view I even paid an additional $35 a night to assure I would get the room I desired. After flying 1100 miles with my family we arrived at the Hotel just to be completely disrespected. I couldn't believe it. The room they gave us smelt like mildew and over looked a horrible parking lot with two dumpsters. I immediately went to the front office and said this was not what I was promised I even paid an additional $35 a night to assure that I wouldn't get an ocean view with a sunset. They asked who I book the rooms through I told them I booked directly through them. They told me I booked through a third party I explained to them that was the phone number that I got off of their site. Even though they have clear proof knowing that I specifically ask for an ocean view etc... I told them to go back on the recording line to see exactly what was discussed. They refused to do anything. I immediately took my family and left I would not stay there another minute. After flying 2 hours and getting out of the airport I did not want to put my family through any more stress. I immediately went to Clearwater Beach where I stayed at the residence Inn Marriott I explained to them what had just had happened to my family and I and they were shocked not only did they give me 25% off our stay they also gave me vouchers on Clearwater Beach at Frenchys restaurants. I will never stay at another Holiday Inn for as long as I live. I have never been so disrespected. I truly hope this Review finds everyone well. God Bless PS They refused to give me a refund. So I lost $1392.00. Please do not make them say mistake I did. PSS Since it would not let me reply to the holiday in harborside reply. Please let me clarify to all future customers everything they stated was a lie. Please please please Don't waste your time or money

Frequently Asked Questions About Holiday Inn & Suites Clearwater Beach S-Harbourside by IHG