The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Reviews

• FL

  Fatima L

  1 day ago
  2.0
  I will never visit this hotel again. Customer service is terrible. The front desk staff isn’t nice at all, lots of attitudes and not very accommodating. This isn’t a four star hotel, more like a two star. Don’t bother to book here, it’s a waste of time. The rooms have dusty dirty carpet. Carpet shouldn’t be in beach resort hotels with pets it’s unsanitary. Even their on maintenance man told me that. I booked this Diplomat hotel for my birthday and the room was horrible, the iron board fell apart in pieces on my son in the room. The toilet seat was falling off in the bathroom. I called for maintenance and when he arrived, he told me that he gets off at 8:30 am and that he will send someone else up. 🥴 The bathroom set up is very dated. Smelly dusty carpet. The only thing was nice about the room was the balcony view. They were under construction and still charging fees with only one pool open. As a Hilton reward member I felt disappointed. ☹️
• RH

  Riham Hamdan

  5 days ago
  1.0
  We were there for my sister's wedding. Jennifer, the manager was beyond helpful and made the process when it came to anything related to the wedding smooth. However, there were several major issues. Family members complained of bed bugs in some of the suites of the resort. My uncle was covered in bites all over his body, painful experience!! Cleanliness makes or breaks any hotel stay. Another problem was the resort website advertised paddle boards and kayaks for rental and when we asked, NO ONE HELPED. They mentioned a third party that no longer provides them, and refused to look further into it. If it is not offered, remove it from the website. Room service was below average, we had to call every night for towels and laundry bags, and wait for a long time before getting them or we had to call again.
• AR

  AJ Razek

  5 days ago
  1.0
  BED BUGS BED BUGS! THIS PLACE IS INFESTED! I was there for a wedding last week in there most expensive category suites for a wedding. I needed to stay 2 more days 16 and 17 NOV, 2025 so i had to be moved to another suite that was exactly same on a lower floor. The first night i thought i had some minor alergic reaction than the next day i departed at 7am and the itching was worse all morning when I was on my way to fly to NY than this is how i looked that afternoon in the attached pics. The pillows and or bed are infested!!!! I couldnt believe it thats why i thought was an alergy when was just scratching than when the bumps and patterns appeared in the places they did Chest, fore arms knees and legs it was clear and i also consulted physician. I have reached out to management immediately to close these rooms and inspect the rooms.
• BB

  Bruce Breedlove

  Nov 15, 2025
  1.0
  Filthy rooms and extremely expensive food without delivering high value. Unless The Diplomat gets their stuff together, this is an absolute never again for me. (See photos below for the poop smeared on the wall) I was texting with the front desk staff for more than 24 hours before I got someone to address my problem. That wasn’t before I found hair in the bed that I slept in, Poop smeared on the wall, Dust on every surface, Hair stuck to the coffee machine, in the refrigerator in the room. I thought to myself when I arrived, “i think I’ll make some tea and relax a little bit before my conference start starts”. I ran Hot water through the coffee machine and it came out a disgusting yellow color with sediment in it. Mind you- we pay $50+ dollars per day to park here, mandatory 20% gratuity on everything you buy at the bar, and mandatory resort fee. Where is that money going? It’s definitely not to cleaning supplies for the rooms. Every staff member along the way has dropped the ball- it’s not statistically possible for as many “accidents” or “oversights” to occur in a two day stay. The Diplomat staff basks in low achievement and doing the absolute least while commanding a premium price. We had a server for dinner (can’t remember her name) African American middle aged lady working the night of 11/14 in the bar/lounge area. She made our table feel guilty for asking questions about the menu and scolded us when we offered a credit card instead of a room number when we placed our order- like she was angry we were even there. $96 for steak frites and one drink with a MANDATORY 20% tip. Why give good service when you can treat people like children and get 20%? 4oz of steak by the way and a MOUND of store bought fries. Are you kidding me? In an age where Hospitality is dying, The Diplomat has been cold and dead a long time. Do not stay here- there’s plenty of other places to waste your money.
• AT

  Aileen Taylor

  Nov 15, 2025
  2.0
  Do not bother unless you are on expense account or money means nothing to you. Did not mention the large pool was closed and most of the pool deck was under renovations when booking. The only remaining open pool which is only for wading is closed for a private event at 2:30 on Saturday. So anyone that likes to swim must go to the ocean which has huge waves starting around 9am onwards. Very few pool chairs compared to number of guests. Get to pool first thing or plan to pay for a chair. The “ada compliant” beach access is a joke. It has a long walk and still 3 sets of stairs to get to beach. Nickel and dimed everywhere. Beach chairs are behind the paid cabanas which block views of the water. Umbrella cost extra. Tall towers cast shade over beach starting at noon. The cups for water at the pool are tiny sips, pay for bigger cups. Only got three stars for expensive room with balcony view of ocean, which can be had for less. Water bottles in rooms cost $9 each. If you are paying $600 for a room you would expect at least one free bottle of water! Coffee in rooms is tiny expresso cups and you only get two servings. Want a real cup of coffee? That will be $ down in the lobby. Food service at the pool was very slow, only one waiter. Took 30 min just to take order. Not waiters fault but for this level of hotel they could afford a few more staff to be available.

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