The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Reviews

• MH

  Mazin Hamad

  1 day ago
  5.0
  My wife and I had our wedding and henna parties at the Diplomat in November of 2025. Our entire experience at the Diplomat was nothing short of amazing. We had originally been booked a nearby hotel that was under construction and set to open months before our wedding. Unfortunately, due to construction delays, the hotel had to cancel our event just 2 months before our wedding. We scrambled to find an alternate venue, and thankfully we got in touch with the Diplomat's Senior Catering Manager Jennifer Vitrella who was the only person at any hotel we'd contacted who could work at the pace we needed. Within a week we were able to go to the hotel for a viewing of the halls and rooms, negotiate our package and pricing for two different events, and secure a large enough room block for our 400 person wedding. This was no small feat from Jennifer who bent over backwards to work at our pace and coordinate with her whole team in a timely manner. She made a stressful situation genuinely fun and I cannot thank her enough for her work and demeanor during the whole process. The day of the wedding went flawless and we could not have been happier with the beauty of the hall. No other venue in the area can host a large wedding with such a beautiful hall at a relatively reasonable price. The original hotel canceling on us was the best thing that could have happened. Thank you Jennifer and team!
• JS

  Jobelle S

  Jan 4, 2026
  5.0
  I honestly wish I could give more than five stars to this hotel. I booked this stay as a surprise birthday trip for my husband, choosing it based on the thousands of glowing five-star reviews and I can truly say it exceeded even my highest expectations. From the moment we checked in, we were welcomed so warmly. Jamel was incredibly helpful and accommodating, allowing us to check in early due to the Vegas time difference. We were exhausted, and that small act of kindness made such a big difference. Our room… just WOW. The balcony view was absolutely breathtaking. The pool, amenities, and overall ambiance were all top-notch. Every single staff member we encountered was welcoming and attentive. And yes! it’s family-friendly (dog included ) too! That’s exactly why we’re already looking forward to coming back with our kids(plus Willow), because we know they’ll truly enjoy it just as much as we did. Mado also kindly allowed us a late checkout for a small fee, which made my husband’s birthday even more special—no early alarms on his special day! I highly recommend this place. A true Hollywood Beach gem that I will brag about forever. Thank you, Diplomat Hotel. We will definitely be back. ⭐️⭐️⭐️⭐️⭐️
• KK

  K

  Jan 2, 2026
  2.0
  I agree with a comment saying that “the hotel looks fine at first glance, but there are many small but bothersome issues and constant minor problems.” I had the same experience. I also felt that the hotel invested most of its budget in building a luxurious lobby, which came at the expense of the private room experience. The Wi-Fi in the room was extremely poor. At best, the signal was only two bars, but one bar and frequent disconnections were far more common, making it almost impossible to play games. As for mobile data, the 5G signal in the room was also limited to just one bar. I have no complaints about the service overall, it was generally good. However, the room itself was quite disappointing, with several strange design choices. For example, the placement of the power outlets was inconvenient, the air conditioner was very loud even on the lowest fan setting, and the vent was located right next to the window. The refrigerator was also very poor; it couldn’t even keep ice cream frozen, and there was barely any cold air when opening it. Adjusting the settings made no difference. The view outside the window was decent, and the bathroom’s wet–dry separation was done well. One positive aspect is the private beach, which I actually found more appealing at night than during the day.
• RR

  raphael ramirez

  Jan 2, 2026
  1.0
  We have been at this resort over 10 times now over the last five years. By far, this has been the worst experience we have ever had here. The last time we went a few months ago they had construction and we couldn’t access the top deck of the resort we came here to celebrate the New Year’s 2025 and half of the resort is not accessible and they don’t really publicize that or tell you when you’re booking the room which is very unethical. There is only one small pool that is accessible. The whole bottom deck is still under construction. If you are planning to have a relaxing time forget about it because all you will hear are drills hammering and loud machines. Construction is not set to be done until end of 2026. They also kick people out of the pool and beach right at 5pm and you’re not allowed to return. This was a new rule they started enforcing. They also do not have a bathroom to accommodate people at the pool on the top and bottom deck or the beach. The whole entire resort has to share three bathroom stalls and four toilets hundreds of people and they never clean those bathrooms, but once a week. This bathroom is located at the lobby behind the elevators. The staff has been very rude. The five days that we were here we only got our room serviced twice even if you request it no one shows I found a housekeeper just playing around on her phone on the hallway. Very unprofessional staff they are kidding themselves that they call themselves a four star resort. I also caught staff tried to overcharge me when I was ordering from the pool. Food always came cold and the drinks with the ice melted. They are very understaffed in each department and it shows. The only positive I have to say is the valet service was very fast but that might also be because I had a Lamborghini they were fetching and were getting 20 dollars each time. We will never stay here anymore unless management wants to reach out to me and make it right.
• JA

  Jouvani Avani

  Jan 2, 2026
  3.0
  Cons: First, as a Diamond member, you don’t feel any different or receive any meaningful benefits. Second, the main pool and spa were completely closed due to construction, and no one informed us in advance. The construction noise starting at 7:00 AM was unbelievably loud and woke us up early every day. Despite the very high nightly rate, guests are still charged $40 for a beach umbrella, which feels excessive. Jamel at the front desk was consistently rude and unhelpful. Every question we asked during his evening shift was met with negativity, and he never resolved anything. We always had to return in the morning to get help from other front-desk staff, who were polite and professional. Housekeeping was a major disappointment. The room was dirty and poorly maintained. At check-in, there were nails in the carpet and black human hair throughout the room. Basic items such as shampoo, cups, or condiments were frequently missing and often not refilled. The valet experience was also frustrating. Even though valet costs $70 per day, staff still expect a tip every single time you retrieve your car, which feels unreasonable given the already high fee. Communication was extremely poor. When calling the lobby from the room, no one ever answered, even after waiting 3–4 minutes. This happened repeatedly throughout our stay. Pros: The lobby is very impressive. The small pool (the only one open) was slightly heated and enjoyable, although it was nearly impossible to find available chairs. The beach area is clean, spacious, and welcoming, with a nice kids’ play zone. Water stations are available throughout the property. The pool and beach staff are excellent—very helpful, attentive, and genuinely caring. Overall, I’m not sure I would return to this hotel. While it has potential, the experience felt more like a mass-market resort (Meduca-style) rather than a true luxury property, especially considering the price.

Frequently Asked Questions About The Diplomat Beach Resort Hollywood, Curio Collection by Hilton