Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port

Reviews

• MC

  Marilyn CPRinstructor

  Feb 23, 2026
  5.0
  We received excellent customer service, a smiles from Dauquon, Alicia, and Ryan. Breakfast was set up from the heart by Yomeidi, she's very hard working and took pride in making sure items were stocked, and clean. Housekeeping did a phenomenal job keeping the room, and hallways tidy. I felt safe at this location. Thanks team.
• ZM

  Zuly Manrique

  Feb 18, 2026
  4.0
  This property is in a great location. Easy access to the highway and lots of retail options nearby within walking distance. Room was clean, and building is well maintained. Breakfast was also good. The only bad thing was the parking. If you come late at night there isn't a place for you to park. I was here for 4 days and there were cars that didn't move an inch. Do people just leave it there even if they are not staying here?
• DM

  Debbie Mallick

  Jan 31, 2026
  3.0
  After waiting a long time for hotel shuttle to pick us up from airport, the shuttle driver got off the bus and tells me "chop chop, get on the bus". I said excuse me and pointed to our luggage and said this is our luggage and it needs to go on the bus. He again said to me "chop chop, get on the bus". I couldnt believe the driver was speaking to me this way after we had been waiting so long for him to arrive and he was acting like he had been waiting on me. I told him it was not ok for him to talk to me like that and I would get on the bus as soon as I saw that all our luggage had been loaded on the bus.
• RC

  Rosanna Cooper

  Jan 19, 2026
  3.0
  I stayed at the Hampton from December 26, 2025 through January 2, 2026. I would first like to commend the front desk staff and management. Mr. Ryan, along with Ms. Elicia and Ms. Vernesha, were some of the most professional, courteous, and welcoming individuals I have ever encountered at a hotel. Their customer service truly stood out. While the staff was exceptional, my room experienced several maintenance issues throughout my stay. On the first day, I noticed the carpet was wet from the air conditioner area to where the refrigerator sat. I initially thought the carpet may have been shampooed prior to our arrival. However, the following day the carpet was still wet, and I brought it to the attention of the front desk. The next day I mentioned it again, and Mr. Ryan promptly dispatched maintenance. The engineering manager, who was very professional and kind, serviced the room by cleaning the air conditioner and placing a fan in the room for several hours. Unfortunately, the next day the carpet remained wet. I reported it again, and while I understand the front desk is very busy and responsible for many guests, my daughter and I adjusted by wearing shoes whenever we needed to walk on the wet carpet to access our suitcases, eat at the desk, or use the refrigerator and microwave. Ms. Vernesha contacted maintenance and shared that she would also inform Mr. Ryan. Maintenance did not return, possibly due to being busy. I followed up with Ms. Vernesha before her shift ended, and at that time Ms. Elicia was on duty. Later during my stay, in the late evening hours, the exhaust fan cover fell completely from the ceiling, which startled both my daughter and me. Debris was everywhere. I immediately called the front desk and spoke with Ms. Elicia, who was very kind and professional. She explained that maintenance had already left for the evening and that I would need to wait until the next morning. Housekeeping was unavailable, and there were no extra towels to assist with cleanup. I did my best to clean the area, but unfortunately some personal items had to be discarded, including a toothbrush and a toiletries bag. The following day, the soap dispenser attached to the wall also fell off. When maintenance arrived that morning, the engineer repaired both the exhaust fan and the soap dispenser. I share this feedback to provide an honest account of my stay. Despite the maintenance challenges, the staff consistently demonstrated care, professionalism, and a welcoming spirit. From the front desk to management, everyone treated my daughter and me with kindness and respect, and their warmth truly made a difference. Because of them, we felt genuinely welcomed throughout our stay. Thank you for taking the time to review my experience. Sincerely, Rosanna Cooper-McKinney
• JD

  Jeremy Davis

  Jan 16, 2026
  4.0
  Good hotel to stay at before heading to your cruise ship. They offer a shuttle to the cruise port, ours was $13 a person. The front desk employee was working by herself on a busy Saturday night and she did a great job getting everyone checked in and was very helpful. Breakfast was good. Rooms were decent, but the pillows were flat as a pancake.

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