DoubleTree Resort by Hilton Hollywood Beach

Reviews

• MK

  Mike King

  4 days ago
  3.0
  The hotel’s employees are very nice, and the outdoor pool area is cool. The rooms were designed poorly with the bathroom sink in the bedroom, cheap toilets that have a weak flush, and shower heads that are too low. There’s no hand soap provided for the bathroom sink. The location isn’t the best since you either have to Uber or take a long walk to get to anything. If I visit the area again, I will stay some place 10 minutes up the road near the Boardwalk.
• DS

  D Stacy

  Dec 28, 2025
  1.0
  Let me start by saying I have traveled all across the world and have stayed at many many Hilton properties and I want to say this by far is the worst I have ever had the misfortune to stay. The staff (not all) are rude and unhelpful specifically the front desk clerk. The room is outdated and needs refreshed. We had to have our plumbing serviced due to it backing up every time we flushed. The facilities are sorely lacking. We actually had to leave the small bar area due to super loud obnoxious drunks (Which I am pretty sure were an airline flight crew}. The parking situation is absolutely horrendous, and the location overall is terrible if you are walking. We had a room with a pool view (which they do have a wonderful pool area} however, they play very loud music and we were awaken at 6am on Sunday morning with the music in pool area blaring. Why in the world would you play super loud music at 6 am on a Sunday morning???? Needless to say, we will never return to this property and I highly recommend anyone else find a better place to stay... And by the way, be cautious of the breakfast, which should be complimentary like everywhere else, it is super high priced especially the coffee prices. Hilton DO BETTER!!!!
• FC

  Fernando Calvino

  Dec 23, 2025
  3.0
  Pros: • Good hotel location, about 200 meters from the beach • Clean facilities • Comfortable beds • Fast valet parking service; the car was delivered quickly every time Cons: • Bathroom sink is located outside the bathroom (see photo) • Slow front desk service. Usually only one staff member handling a high volume of guests while also answering phone calls. Example: I got locked out of my room because the door battery was dead due to poor maintenance. I had to go up and down three times from the 8th floor before they identified the issue and sent a technician to unlock it. The whole process took a long time. • The hotel beach has no sun after 2:00 PM due to surrounding buildings • Mandatory valet parking: $42 + tax per day • Service fee: $30 + tax per person, per day, to use the pool and access the beach
• LN

  Larry N

  Dec 22, 2025
  1.0
  I’ve stayed in many hotels, but this was the first time I checked into a room and found marijuana butts left in the room (they were on the balcony). While concerning, this seems like an issue that could be prevented with more thorough housekeeping checks. Several other small but noticeable maintenance and service gaps added up during my stay: Room readiness: The microwave clock hadn’t been updated since Daylight Savings Time ended (four weeks prior to my arrival), and the desk clock was unplugged. A quick room‑readiness checklist could help ensure these details are caught before guests arrive. Equipment functionality: The coffee maker wasn’t working and needed replacement. Routine testing of in‑room appliances would help avoid this. Phone support: The “care line” was inconsistently answered, and the “Bellman” line was never answered. Ensuring these lines are staffed or properly forwarded would improve the guest experience. Housekeeping quality: A tissue blob stuck to the bathroom doorframe and the balcony debris suggest the room wasn’t inspected thoroughly. A final walkthrough before releasing a room could prevent issues like these. I’m sharing this feedback in the hope that it helps improve operations. The property is in a great location, and the front desk support was generally very good. With more consistent housekeeping, better room checks, and reliable phone support, future guests could have a much smoother stay.
• CM

  Cassidy Myers

  Dec 18, 2025
  1.0
  I stayed here for one week for a conference. Upon checking in, I found a severely damaged toilet in my bathroom. If you aren't aware of how dangerous a broken toilet is when it shatters, do a quick Google search. When I pointed it out to the front desk, they said I could not be moved, and to "use the bathroom on the second floor by the gym." I left a voicemail with the general manager and never heard back. So, for 7 days, I ventured from my room on the 6th floor to the bathroom on the 2nd floor every time I had to use the restroom. I stay in hotels roughly 250 nights a year, and this is one of the worst customer service experiences I've ever had. I seriously hope this issue is addressed so someone isn't hurt or killed when this toilet shatters, but given the response of the hotel, I doubt it will be. Other disappointments to note: I set up three separate wake up calls, and none of them were fulfilled. The pool closes at sunset so, with it being December, that meant the pool closed at 5:30 pm. When you check in, you're given a pool towel checkout card that could easily be mistaken for trash. You aren't told that of you don't return it at checkout, you're charged an additional $25.

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