DoubleTree Resort by Hilton Hollywood Beach

Reviews

• LM

  Lorrie McKeever

  Nov 17, 2025
  5.0
  Our stay at the Double Tree was absolutely amazing. The newly renovated resort pool and hot tub were really nice. The beach access was very nice as well. I would especially like to acknowledge Anahi and Maria from the Port South restaurant at the hotel. They were so nice and pleasant every morning at breakfast. Double Tree is lucky to have these two ladies representing their hotel. This was our second stay here and I certainly see more in the future.
• EC

  Eduardo Crivelaro

  Nov 16, 2025
  3.0
  Hotel “ok” , alguns pontos bem ruins Café da manhã não é estilo buffet, é a la carte e você pode pedir apenas 1 prato. Ao unir o valor do quarto + resort fee+ valet ( + US$ 77,00 ) você fica em algo muito melhor. Não há infraestrutura na praia, o hotel fica do lado lado da rua, se quiser ir, vá e sente-se no chão. A pia do banheiro fica para fora, no quarto, muito estranho. Por ser um hotel velho, tem varias avarias aqui e ali ( tomadas de energia molengas, banheiro com banheira e cortina e por ai vai)
• JB

  jo bakes

  Nov 16, 2025
  4.0
  We stayed here many times. Friendly staff. Pool not really heated in November-quite chilly. Love that the resort fee includes 2 chairs and an umbrella across the street. We were in 312 this time and wouldn’t recommend it. It looks at a wall and a roof (see photos). On Saturday morning, starting at 5:30 am, numerous trucks backed in and were VERY loud (beeping, engines, backup horns). I would recommend asking for a room facing the other side.
• CE

  Caroline England

  Nov 2, 2025
  1.0
  Really disappointed with our stay here considering all of the wonderful reviews, specifically with John and Dee. My friend and I booked a room for two nights using Chase points (Chase was amazing during this experience) and we confirmed the reservation with Double Tree two weeks prior. We showed up to the hotel around 11:30 pm to check in and the lady at the friend desk (I believe named Dee) said our reservation was not in their system. We provided our confirmation receipt and she said there was nothing she could do and that we need to rebook. We called Chase and they spoke to Dee on the phone and confirmed the reservation details and provided all of the booking information to Dee. Throughout this conversation Dee was prioritizing other guests while on the phone with Chase, barely listening to Chase while fixating on the fact it wasn’t showing in their system. She said our options include going to another hotel or rebooking a room with them. She was so nonchalant about the entire thing and very condescending towards us, she made us feel like we were in the wrong and bothering her with something that was our problem and not hers. She truly did nothing to try to help us resolve the issue and said she didn’t understand why we are frustrated with the hotel when we should be frustrated with Chase. As someone who has worked in hospitality and customer service for 10+ years, the lack of sincere care and service was astonishing. After about 3 hours of back and forth, calling Hilton reservations team (no response) and speaking to Chase customer service, Dee still denied us our room. It was 3 am at this time and we had already paid $48 for parking that Dee told us was nonrefundable, so we decided to book another room for $190 so we could go to bed and deal with it in the morning. I asked Dee if she could please write up a note stating what happened so we could talk with Chase again in the morning and have documentation that we were denied our room and she said she would write something up and slide it under the door. We never received this. Here comes the best part!! The next morning, we called Chase again and they said they spoke to the hotel this morning and John (the Property Manager) had CONFIRMED our reservation was in the system the entire time. We were thrilled and thanked John and told him about what we went through the night before. He said it was a training issue on their end and refunded us our additional $190 we paid (he gave us a very insincere and lame apology tbh). We asked for a refund for our first night since we were denied the room and John said it’s up to the property and not something he would accommodate. He said it’s tough to refund the points since it is a “difficult process” and instead could waive the $65 resort fees and provide us a $50 credit for food. The nightly rate was $190 (13,000 points) so that didn’t even cover the cost for one night. He said “I feel like waiving the fees and providing a credit was a nice thing to do and I feel like you’re being hostile towards me. You don’t know what I go through in this job”. Such a lame thing for a Property Manager to say to their guests while we were simply expressing our frustration with a horrific experience at their hotel that was entirely their fault and expressing what we feel would be fair. Then, around 4 pm housekeeping came to our room and said we were supposed to check out… Totally shocked by this entire experience and the way they both handled things. Neither my friend or I have never gone through this before at another hotel. Just be careful if you book here because they might not be able to find your reservation!! Thanks Chase Travel though for your customer service and help!
• TM

  Tamairo Moutry

  Oct 23, 2025
  1.0
  I won't be back! I've been here before and did I had a better experience. I'm just really disappointed. From the front desk staff, to the housekeepers, valet, and everything else was just thumbs down. I can't believe how they nickel and dime you to death and then don't provide good service at all. This place has gone completely downhill. When I tell you that this experience was terrible, I just can't believe it! I should have just checked out. My room had to get moved because the carpet was wet and stinky for two days. The room was stinky. The room that they put me in across from that one, was also stinky. I had to ask for some deodorizer for the carpet. The tile near the floor on the jacuzzi was chipped. They are just not maintaining this place well. Getting the housekeepers into the room to do their part was like pulling teeth. We have to call down multiple times and wait hours for them to take care of things. The restaurant staff was poor. While taking our order, he was walking away while taking the order. When he came to check on us, he was walking away while checking on us. He never smiled and never made us feel welcome. The front desk service was poor, and barely answered the phone when we needed something. Try to take a nap early morning and there was beating and pounding in the room next door. I don't know what that was. And Valet decided that they didn't want to park our car. With $42 per night and they won't even park my car? $30 resort fee when they really aren't even on the beach? It's across the street. I know I've been here before. But I'm just looking at everything that they are charging for. I think it's highway robbery. Why do you have a snack shop if isn't even open? Why did I have to keep calling down to the front desk to get the housekeeper to clean out our jacuzzi multiple times? We couldn't even enjoy it. Why did I have to ask for service at all, multiple times over and over? Why did the housekeeper leave the floors full of cleaning solution on two occasions? Why did the housekeeper not change the bedding? Forgot the soap and refused to do their jobs on multiple occasions? In a place like this for the price that's being charged we should have been treated way better than this!... They hold one hundred dollars per night for incidentals, just to try to keep every penny. This place should be pristine! They want pristine dollars and pay, but everything was wack! They are really skimping around here and it needs some updating. Then they have the audacity and the nerve to tell us that we can't bring any food or drink in the pool area? Yeah, I'm done with this place! I will be contacting corporate about my terrible stay here! Thanks for ruining my anniversary. This place definitely wasn't worth the money.

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