DoubleTree Resort by Hilton Hollywood Beach

Reviews

• MB

  Michael Brown

  2 days ago
  2.0
  We booked the hotel to take advantage of beach access with chairs and umbrella included in the resort fee. We weren’t told this was first come first serve so we had to wait 40min the first day and the second day was over an hour so we gave up. The area the hotel has on the beach is very small and crowded. This should be listed in their fee description which it is not. This in not worth paying for. The front desk was very helpful during check in (Thank you Annika!), the restaurant food was good but they were understaffed. The house keeping was not great as we had unclean bedsheets.
• DL

  David Lesches

  Feb 20, 2026
  3.0
  To echo what others said - the hotel is fine. It’s dated, rooms are aging, beds are just okay, it’s clean. If the room is a vacation focus for you, you’ll be disappointed. If you’re looking for somewhere to sleep that works - this works. They gave me super early check in - I arrived at 7am and got a room right away - which I appreciate immensely and is very unusual for a hotel 🏆 Beach is beautiful but arrive early. I got a chair easily at 9:30a but by 10:30a there was a line well over 1 hour waiting time.
• EN

  Eugene Netanel

  Feb 17, 2026
  2.0
  The hotel assigned my room to someone else while I was staying there. I was woken up by stranger people walking into my room with their hotel given keys. Not a great experience when you are sleepy and half dressed. Then, 5 minutes later I got a call from the front desk literally asking me who I was, looking me up by the last name and telling me the system didn't show that the room was occupied. After this was sorted out, we found out that our room keys were deactivated, and had to go to the reception to get new keys. We spent two nights at the hotel and the room never got cleaned and no fresh towels. The bathroom door in our room not only wouldn't lock, but it wouldn't stay closed, so we had to use a heavy garbage bin to hold it closed. When we were checking out I waited in line to ask about 3 charges that hotel charged to my credit card that I didn't make. After about 20 minutes, a Manager came by and told me all the hotel systems were down and no information could be checked, she said she will call my mobile number the moment the systems will be back online (I am still waiting for the call). No - I would not stay in this hotel again and wouldn't recommend to any of my friends to stay there.
• SB

  Shelley Baron

  Feb 16, 2026
  2.0
  Haven’t gotten to my room yet and already got the “ick”. As a Hilton diamond member I do expect better. I’ve been waiting 2 hours for my room which, I expect I had an early flight. So I’m waiting in restaurant and having lunch (which was a trash chicken sandwich aka a chicken tender on a sandwich bun with lettuce tomato and pickle) but what upsets me is they auto gratuity the tip and do not tell you, do not circle on receipt and there is no signage. THIS IS HIGHLY UNETHICAL! They’re basically just waiting for patrons to not notice and give a double tip. Also I was not in a party of 6 or more it was only me, ONE PERSON! Yuck. If you read this review please review your restaurant receipt or they’ll try to scam you
• OC

  Olga Chernov

  Feb 10, 2026
  1.0
  I’ve checked in on Monday, Feb 2. The room was not cleaned properly, it looks like someone urinated in the toilet and didn’t flush. There were small pieces of paper on the nightstand. I’ve called front desk, no one picked up the phone. I went to the front desk asked to change the room. The room was ok, a bit dated. Next morning, I realized I forgot my toothpaste, called the front desk several times. No one picked up the phone. Finally, after several attempts, the receptionist picked up the phone. I’ve asked for the toothpaste. Was waiting for 40 mins. At the checkout, I’ve expressed my concerns and dissatisfaction with front desk service. The receptionist did not apologized, stating she was busy registering the new guests. I suggested she get help at the front desk, she said there is no need. She was having an attitude which is not acceptable. I’ve asked for the manager, she said that management doesn’t come before 10am!!!??? It looks like receptionist was doing whatever she wanted without any supervision. I’m very disappointed. Hilton used to be a very nice hotel. Ive read few comments, it looks like this is a big issue at this location. I hope Hilton management will take action towards improving the front desk service and cleanliness of the hotel.

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