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Location
Holiday Inn Express & Suites Miami - Hialeah by IHG
6650 West 20th Avenue, Hialeah, FL
33016, United States
Hours
Reviews
3.9
1,314 reviews
5 stars
632
4 stars
288
3 stars
171
2 stars
71
1 star
152
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with room cleanliness, odors, and maintenance problems, including water leaks and outdated furnishings.
Service Issues
Customer service experiences varied widely, with some guests praising staff while others reported rude or unhelpful interactions, particularly at the front desk.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, although some guests found it lacking in options.
Noise Concerns
Several reviews mentioned significant noise from traffic and nearby roosters, impacting the overall comfort of the stay.
Wi-Fi Performance
Numerous guests expressed frustration with slow or unreliable Wi-Fi, hindering their ability to work or connect.
- OGOscar Felipe Sánchez Giraldo1 day ago5.0Very good experience Rooms with plenty of space and amenities Staff extremely friendly. Great service from Maria at reception 😊
- MBMehret BelaynehNov 16, 20252.0Bathroom and elevator are sadly very rundown and not appropriate for that hotel. The staff need very serious training on customer service field. They forgot we are the customer. Very sad.
- MPMercedes Martínez PinedoNov 16, 20255.0La experiencia de nosotros ha sido excelente. Los empleados muy atentos en general. El personal de counter al frente muy eficientes. El personal de la cocina súper excelente. Hemos conocido Olga Lidia, Milagros, Sharon, Anaís. Han sido mujeres luchadoras en su trabajo. Esto lo hemos notado en las 4 veces que hemos estado aquí. Otra de las empleadas trabajadora y luchadora que ayuda en el mantenimiento es Tania. Excelente trabajadora. Este hotel se debe sentir orgulloso de sus empleados. Este hotel es nuestro lugar favorito.
- JCJason CobbNov 3, 20253.0The staff was friendly and accomodating. Lobby and dining area looked great; clean and bright. The gym was a pleasant surprise; large, well equipped and kept nice and cool. The room was clean, the sheets were clean and fresh. However, the place needs some maintenance. Rusty closet rod, broken lid for ice bucket, door frame to bathroom was water damaged. The room had mold growing on the A/C louvers, and the air smelled like a soured dish rag. The filter screens had a layer of fur which needed cleaned off to knock down the smell. The remote was missing the battery cover and only changed the TV volume.
- AAAnonymousNov 2, 20253.0Hotel is in need of a remodel. Rooms are older with signs of wear and tear. Location is convenient but I was woken up at 2:50 am onenight due to wild rooster crowing on the property. Water leaked out of shower into main floor 2 days, and I had multiple instances where my room key did not work prompting me to stop at the front desk to get them reactivated. Very frustrating to say the least. Breakfast was very good. Fresh coffee was a plus!
Frequently Asked Questions About Holiday Inn Express & Suites Miami - Hialeah by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Miami - Hialeah?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is breakfast included during the stay?
Yes, a free buffet breakfast is available for guests.
Is parking available and is it free?
Yes, free parking is available for guests.
Does the hotel offer free Wi-Fi in public areas?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at the Holiday Inn Express & Suites Miami - Hialeah?
No, pets and animals are not allowed on the property.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel offers mobility accessible features and accessible parking.
Does the hotel have a fitness center and what equipment is available?
Yes, a free fitness center is available with a treadmill.
Can guests use digital keys for their rooms?
Yes, digital guest room keys are available for contactless access.
What nearby dining options are available close to the hotel?
Nearby restaurants include Mojito's West Palm Beach and At Pipos, providing convenient dining options for guests before or after their stay.
Are there childcare or educational facilities near the hotel?
Yes, nearby childcare and educational centers include Bright Children preschool and Reina Learning Center, which may be convenient for families staying at the hotel.
What entertainment or recreational spots are near the hotel?
Kiddieland Playhouse, a nearby park and playground, is great for children and families visiting the area.