Holiday Inn Miami West - Airport Area by IHG

Reviews

• SR

  Steve Rosson

  Nov 14, 2025
  1.0
  If 0 stars were an option they’d get it. 2 hours to get picked up by their “hourly” shuttle service. Going on 45 minutes waiting at the front desk. Nobody knows how to check people in. They can’t meet the demand must be 20 people in the line trying to check in.
• NR

  Nesib Ramic

  Nov 13, 2025
  1.0
  This is one of the worst hotels I have ever been in no heat heat and also the staff does not like to work. They’re too lazy. They don’t wanna do anything and the only thing they can say is we don’t have it. They don’t have towels. They don’t have enough blankets. They don’t have nothing. This is a homeless hotel, homeless shelter is occupied better.
• RR

  R R

  Nov 6, 2025
  3.0
  Staff was very friendly and the morning breakfast staff really held down the fort. The breakfast buffet was great. Out of three elevators only one was working during our stay. I felt bad for the cleaning staff because they were often yielding the elevator for us and other guests to use, slowing themselves down. The room was fairly clean and had a good view of the area. Due to the location and overall satisfactoriness of the premises I was going to give 4 stars but I dropped it to 3 due to the airport shuttle being about 30 minutes late forcing me to pay for an Uber. So have a plan B if you intend to rely on the shuttle.
• LM

  Lymarie Martinez y Jacob Mercado

  Oct 26, 2025
  1.0
  Las fotos NO representan lo que es en realidad, te indican por expedía que tienen 7. ⭐️ y los precios ufff como si fueras verdad que valiera la pena pero lamentablemente las paredes de la habitación están sucias, las alfombras manchadas, los enseres viejos y prácticamente están para ser reemplazados. Los inodoros no están limpios adentro tienen costra y las paredes de los baños fatal 🤢🤮. Solicité una plancha y no encontraron al Sr. De mantenimiento nunca recibí la plancha. De tres accensores solo uno en función y cuando quiere porque en 2 ocasiones se tuvo que utilizar las escaleras y bay the way están super retiradas de los accensores. El lobby tiene muebles que deberían estar en el basurero están manchados, super sucios y rotos. Tuvimos muchos inconvenientes con la tarjeta para abrir la puerta de la habitación en más de 4 ocasiones y no fuimos los únicos. Aparte me facturaron $145 adicionales a los $100 de depósito que se está supuesto a pagar y cuando hice la reclamación un primer empleado no supo darme respuesta, solo que llamara a mi banco pq el no entendía que había sucedido, luego otro empleado encontró el inconveniente a lo que me orientó que realizar pero estén pediente a sus facturas para que no le sucedan lo mismo a mi. En fin Una experiencia totalmente para nunca volver.
• LL

  Liah

  Oct 24, 2025
  1.0
  I recently stayed at this hotel and my experience was horrible. The elevators don’t work, the Ac works occasionally and the rooms needs to be renovated asap … some front desk employees are nice however, some seem annoyed when you ask them any questions… the keys stopped working twice during our stay and we had to change rooms because of the awful conditions one of the rooms were in … I think the hotel management should consider shutting down the hotel and renovating the entire hotel especially the gym that is leaking water and the toilets that every time u sit moves. My next complaint is the ridiculous fee per package that you have to pay … in my opinion if you want to charge for packages make sure everything else in your hotel is working for the about of money guest are paying before you place additional fees for them to pay . Going forward you can let guest know if the packages aren’t picked up in a time frame you would be charged for storage fee but charging for each package is ridiculous.

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