Holiday Inn Miami West - Airport Area by IHG

Reviews

• AL

  Andrea Leach

  Mar 11, 2026
  1.0
  STAY AWAY!! This is one of the worst Holiday Inns we have ever stayed at. We had 3 separate nights booked (Wednesday (2/25), Friday (2/27) and Sunday (3/8), two rooms each night. If we could have found a different hotel after the first night, we would have. The hotel needs to be cleaned and maintained. The caulk in the bathrooms is black and cracking. Carpet is dirty and frayed at the seams, walls in the lobby are dirty and there is an overwhelming air freshener smell when you walk into the lobby. The refrigerator in our room had leaked at some point because the cabinet it sits in was rotted through. The A/C in one room didn't work the 2nd night, we had it set at 65° and it never cooled down. No hot water on the morning of the 9th in one room. Overheard someone mention to the front desk that they found a roach in their room on the 4th floor. If they book you on the 10th floor in a balcony room, be prepared to not sleep, being right next to the interstate it is noisey and you hear everything (non-balcony rooms are much quieter). They have a laundry facility but no quarters - we asked the front desk and the gift shop. Check in time 3pm - one room wasn't ready until 3:47 pm, they said they were still cleaning it yet there were cleaning people in the lobby (saw 4 of them at one point) other people walked in and their rooms were ready. This will be the last Holiday Inn we stay in.
• PJ

  Parker Jones

  Mar 7, 2026
  1.0
  ⭐☆☆☆☆ Terrible Experience – Would Not Stay Here Again I stayed at the Holiday Inn Miami West – Airport Area from January 22–24, 2026, and the experience was extremely disappointing from start to finish. First, the airport shuttle service was a mess. We called the hotel two weeks before our stay to confirm the shuttle and again when we arrived at the airport. After waiting 30 minutes with no shuttle, we called again and were told they forgot to tell the driver to come get us. The shuttle ended up arriving an hour late, which is unacceptable after traveling. When we finally checked in, communication was very difficult because most of the staff we interacted with barely spoke English, which made solving problems nearly impossible. The next day our room key stopped working completely. When we went to the front desk, they told us the maintenance team would come in about an hour, and we basically had to wait around and couldn’t leave because we wouldn’t be able to get back into our room. We also asked housekeeping for extra towels, which is a pretty normal request, and they simply said no. To make things worse, another family member staying in a separate room was told they couldn’t get the free breakfast that was advertised and included with the stay. When he went to the breakfast area, staff told him “you’re not on the list.” No explanation, no attempt to fix it—just turned away. Overall, this hotel had poor communication, disorganized staff, and terrible service. Between the late shuttle, key issues, unhelpful staff, and breakfast problems, this was one of the worst hotel stays we’ve had. I would not recommend staying here, especially if you’re relying on the airport shuttle or expect basic customer service.
• SR

  Sal Robles

  Mar 6, 2026
  4.0
  Everything about our stay has been great, with the exception that breakfast is not complimentary. Unfortunately, my company currently has many employees working on road crews and is trying to save as much money as possible, so they are not covering the extra cost for my crew to enjoy the otherwise excellent breakfast. That being said, the staff here has been outstanding—very friendly and helpful. Honestly, that’s not surprising when the Director of Sales, Genesis Ruiz, is so down-to-earth and easy to work with. She has done everything possible to accommodate our team, even helping us with last-minute room arrangements. The ladies working the breakfast shift are incredibly kind and treat everyone I’ve seen with respect and friendliness. I also receive a lot of packages for work, and the front desk staff never seem bothered by me checking in about them—something I’ve definitely experienced at other hotels. Even with buses full of people checking in and out throughout the day, the team maintains a great attitude and remains very helpful. The cleaning crew also does a fantastic job keeping the rooms clean. Most importantly, I feel comfortable leaving my belongings in the room without worrying about anything going missing. Overall, this has been a great stay. I would have given a full 5-star review, but I’m a big fan of complimentary breakfast, and that’s the only thing keeping it from being perfect.
• AN

  Angela Nguyen

  Mar 6, 2026
  3.0
  Early check in was nice. Lobby was decent. Just waited by the pool to pass time. They also hold your luggages for you. Bedding is comfortable more on the soft side . I was just tired so I passed out but I usually wouldn’t fall asleep on a soft bed. Place is spacious. Rooming is outdated. The bathroom looks pretty worn and there’s not much lighting at all. Stayed on the second floor. Bathroom has no fan. Breakfast was mid, nothing special. Shuttle communication was bad. Waited over 30+ minutes and had to call the hotel for them to call the guy to come get us. Would’ve been okay, but you know after traveling and waiting in the sun it’s not really fun. 30 mins from the port about with no traffic. 10 mins uber from Target and theres a shopping area next door. Would stay one night but wouldn’t stay more.
• LL

  LILI

  Feb 27, 2026
  1.0
  I stayed at this hotel paying approximately $150 per night and unfortunately found unsanitary conditions inside the room, specifically in the bathroom area. There was visible black mold present in the corners, shower joints, and along the floor edges. Additionally, the ceiling showed a clear water leak stain with signs of prior damage that is obviously not recent. This type of moisture buildup and mold growth does not develop overnight, which demonstrates a lack of proper maintenance and deep cleaning by the hotel. These conditions represent a potential health risk, especially in an area where hygiene is expected, such as the bathroom. The issue was noticed late at night, which limited my ability to request an immediate room change without significant inconvenience. I find it unacceptable for a room to be rented in this condition and I am requesting a refund due to the unsanitary environment found during my stay.

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