Best Western Plus Hollywood/Aventura

Reviews

• DC

  De Usa A Tu Casa

  4 days ago
  5.0
  Muy conforme con el lugar y especialmente con la atención de NEWTON, una excelente persona siempre dispuesta a resolver los problemas que se puedan presentar. Un genio. Ojalá todos los empleados de los hoteles fueran como él.
• YV

  Y V

  Nov 16, 2025
  1.0
  This was, without question, one of the most appalling hotel experiences I have ever endured. The service was shockingly poor—rude, unprofessional, and completely dismissive of even the most basic standards of hospitality. The staff’s behavior toward guests crossed the line into outright mistreatment, and certain attitudes displayed were disturbingly homophobic, which is absolutely intolerable. DIEGO WAS SO ROUGH HE SHOULD BE FIRE. 11-15-2025 The situation was so unacceptable that immediately after checking in, I was forced to request an urgent check-out and seek assistance from the reservations team to relocate me to a different hotel. No guest should ever be subjected to this level of disrespect and negligence. I strongly advise others to avoid this hotel entirely.
• JL

  Jessica LeConte

  Nov 10, 2025
  1.0
  This was the most deplorable "hotel" I've ever been to. My family and I travel a lot and have stayed at various Best Western hotels and other brands but this was by far the worst of them. It really started at check in but I completely dismissed that as every institution handles deposits and check in differently. However, once we got to the room it was very stuffy despite having a humidifier. As day became night, it continued to be one thing after another. The water in the tub drained so slow, we literally stood in a pool of water as we showered. The shower curtain rod was improperly installed so the shower curtain could not remain closed. The mini fridge was so heavily iced over inside that it could not close. And my son killed a roach taking a stroll across the room. Unfortunately, I know how tough it is finding a room in south Florida last minute and on a Dolphins home game weekend. There was no point of requesting a room change as I'm sure this was not issues isolated to one room. We made the best of it and checked out in the morning. Every situation has a silver lining though. The pool was very beautiful although we didn't get in, the kids enjoyed the breakfast, and the location was great as there were many stores including a Dollar Tree, Winn Dixie, Taco Bell, I-hop, Citi Trends, and many more in walking distance (despite the step club next door) .
• FD

  Fran Desiato

  Oct 30, 2025
  1.0
  If I could go lower than 1 star I would have. My flight from NY was cancelled and I immediately called them to let them know. Was told to call Booking.com. Called Booking.com and they understood the situation. When Booking.com emailed the hotel, the hotel denied our refund because we did not cancel 24 hours in advance. Even just getting half of my money back would have made me happy but Best Western decided they needed the money more. I will not be booking anything at Best Western again.
• MH

  Michael Hollinger

  Oct 17, 2025
  1.0
  BEWARE: WOULD NOT RECOMMEND. Rooms 0/5: Over 3 nights, 2 days, we were in 3 different rooms, each with problems. First room had not been cleaned, eye lashes stuck to bathroom counter and carpet. Vacuuming did not seem done. Room smelled like cheap beer. Immediately moved to second room after checking in. Called previously for a crib before arrival. No crib in room and front desk did not even know they had them. Second room: Broken toilet paper roll holder hanging out of wall. Lizard on ceiling when we walked in. Shower leaked out of stand-in area and flooded bathroom floor. Bedding was damp due to humidity and dehumidifier was not properly working. After being gone for first day, housekeeping did not clean properly. Ants invaded and covered floor near trashcan and in two of our bags. I spent over an hour cleaning bags and killing ants after being moved to third room. Third room: Smelled similar to first room. Room was less humid but not overly comfortable. Toilet leaked out of base when flushing, flooding bathroom. Shower curtain was broken or not properly installed so curtain did not stay closed during showering. Refrigerator was broken so we had to toss out leftovers and use ice bucket to keep toddler milk cold. Cockroach found in bathroom. Service: 1/5: Housekeeping was awful. As stated above, rooms smelled and weren’t cleaned properly leading to uncomfortable stay and pests infesting our luggage and space. Only good thing was continental breakfast. Newton was the only helpful front desk person. Co-worker brought in stray cats to roam interior location. GM demanded we meet half-way for refund and invalidated experience compared to bot or employee reviews. Location: 1/5. Location was near where family we were meeting and there are food options available near. There is a strip club right next door which I did not know when booking and would not have selected this hotel had I due diligently looked at location. Not safe for toddlers. Overall: Worst experience I’ve ever had. Do not believe the 5-star reviews. Mold in every room we stayed in. Housekeeping does not do their job properly. This is NOT immmaculate or safe. I’ve stayed at a lot of high-end hotels and worked for the Ritz Carlton. This is a private franchise hiding behind the Best Western name while offering the Worst experience. GM Juan did not follow through with refund and now waiting on Expedia to take control of the matter and get my refund. DO NOT STAY HERE.

Frequently Asked Questions About Best Western Plus Hollywood/Aventura